Question

Grandfathered Simple Choice

  • 11 February 2021
  • 8 replies
  • 4925 views

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I’ve been a loyal TMobile customer for years -- have 5 lines.  Just tried adding a sixth line to my grandfathered Simple Choice Plan.  One service representative indicated I could add a line for $10...next representative indicated I couldn’t add lines to that grandfathered plan anymore.

Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.

Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?

 

 


8 replies

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As far as I know.  Adding lines to grandfathered plans is no longer permitted.  You could always update your plan to an 9n-market plan and then add a line to that.  If your current plan was adequate for your needs, then you wouldn’t need another line.  I would contact the T-Force Team via Facebook or Twitter to see if there is some sort of loyalty deal T-Mobile could offer you.  

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I was looking for additional line for my father, but I wasn’t allowed to add a line so I got him a tracfone instead. I’ll continue looking into other carriers for my family. It’s just annoying that I can’t add a line because that was part of the agreement/understanding when I signed up.

I’ve been a loyal TMobile customer for years -- have 5 lines.  Just tried adding a sixth line to my grandfathered Simple Choice Plan.  One service representative indicated I could add a line for $10...next representative indicated I couldn’t add lines to that grandfathered plan anymore.

Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.

Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?

 

 

I have the SC Business 2 lines for $100.  No issues yet.  $40 to add more lines up to 12 lines.  Also have two free data lines with 6GB promo form 11/16, and 20GB data stash which is great when you are travelling, giving you 26GB of data per data promo line, cant beat this deal when others are paying a pretty penny for data only plans. 

I left AT&T in 2013 because TMobile was offering educators a discount. I signed up for the Simple Choice plan for $25 per line so I had a total of 4 lines for $100+10% discount. My total bill was $100.77 a month with unlimited text, voice, and data. To qualify, I had to successfully verify my eligibility through their verification dept. every year. For 7 years I did this until just recently they denied my eligibilty because they claimed the discount was an error. Is that deceitful of TMobile or what? I wish companies would be held accountable for their false claims. I understand if a company needs to make changes but they should take good care of the customers who helped get them off the ground first. I also read an article about a blog from ex TMobile CEO John Legere, saying we would be able to keep our discount but I guess not! I guess that’s the reason why he stepped down….because TMobile is corrupt!

My family and I have been loyal T-Mobile customers and also had a grandfather plan. We have been with them for over 20 years. This was honored as such until the last year or so. Customer service sucks. We had 4 lines for $100. Then they decided to paperless bill us simultaneously to the sprint plan we agreed upon. I have spent hours trying to figure out what in the hell is going on and I’m seriously considering getting rid of them forever. 

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I've been on a classic 1000 minute (though they no longer count minutes afaik) for over 10 years (been with them since they were omnipoint (before voicestream). So they keep telling me that I would save money on a new plan. Online all I'm offered is the essentials plan and I don't like it. Why aren't I being offered one of the more popular plans?!?!. I DEFINITELY feel unappreciated! 

I have Simple Choice North America: Unlimited Talk & Text plan and one line cost me $10. Like to know how much tax I pay on $10 line for a month?

I’ve been a loyal TMobile customer for years -- have 5 lines.  Just tried adding a sixth line to my grandfathered Simple Choice Plan.  One service representative indicated I could add a line for $10...next representative indicated I couldn’t add lines to that grandfathered plan anymore.

Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.

Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?

 

 

I just got off the phone with Customer service and did a quick search on my "grandfather" plan and found others are having somewhat a problem with my plan as well...here's my deal…

I changed over to T-Mobile and signed up for the 2 line Simple Choice unlimited for $100 in like 2014(ish?). I get a call about 5 years ago. We can offer you two phones or tablets at no charge. It was close to Christmas my kids were young so we got them tablets. When I am doing the process, I ask can I take these lines and turn them into phone lines down the road for the same price? Yes. (Ok, cool when my kids get older, I'll swap them over).

Last year, I get another call able to add another line at no cost...I have since added to our family and my oldest is now old enough for a phone so I add her a phone. 

I have 5 lines (3 phone and 2 tablets) for $100 and in my head when everyone needs a phone, I'll have 5 phones for $100... CAN'T BEAT THAT!!

This month we are having tablet issues, have old phones laying around so I'm like, I'll swap the tablets over…

Customer service is now saying that I can't swap the tablets over to a phone deal without a new plan. I have to add a line $40 and get a free line (some promo they are running)..So $140 for 5 lines...that's not what I was told..

I explained what I was told when I initially added the two tablet lines and said if I knew this I would have added phones instead of tablets...

 

Anyone able to swap tablet to phone without having to spend more monthly? 

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