Question

Grandfathered Simple Choice

  • 11 February 2021
  • 3 replies
  • 169 views

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I’ve been a loyal TMobile customer for years -- have 5 lines.  Just tried adding a sixth line to my grandfathered Simple Choice Plan.  One service representative indicated I could add a line for $10...next representative indicated I couldn’t add lines to that grandfathered plan anymore.

Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.

Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?

 

 


3 replies

Userlevel 7
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As far as I know.  Adding lines to grandfathered plans is no longer permitted.  You could always update your plan to an 9n-market plan and then add a line to that.  If your current plan was adequate for your needs, then you wouldn’t need another line.  I would contact the T-Force Team via Facebook or Twitter to see if there is some sort of loyalty deal T-Mobile could offer you.  

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I was looking for additional line for my father, but I wasn’t allowed to add a line so I got him a tracfone instead. I’ll continue looking into other carriers for my family. It’s just annoying that I can’t add a line because that was part of the agreement/understanding when I signed up.

I’ve been a loyal TMobile customer for years -- have 5 lines.  Just tried adding a sixth line to my grandfathered Simple Choice Plan.  One service representative indicated I could add a line for $10...next representative indicated I couldn’t add lines to that grandfathered plan anymore.

Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.

Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?

 

 

I have the SC Business 2 lines for $100.  No issues yet.  $40 to add more lines up to 12 lines.  Also have two free data lines with 6GB promo form 11/16, and 20GB data stash which is great when you are travelling, giving you 26GB of data per data promo line, cant beat this deal when others are paying a pretty penny for data only plans. 

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