I recently messaged TM to inquire pricing for adding a line to my Simple Choice North America 6GB Family Match. I explained that I was grandfathered in that plan and was hoping it was still $10 for adding lines. The rep confirmed it was in fact still $10 each line for my grandfathered plan. So, I went away happy because I was about to add a line for my 15yr old. So, I go to the store in Denton Tx and have the phone ready to add into my plan. I ask the rep in the store the very same question about the grandfathered plan added line pricing. He looks it up and confirms in person, yes $10 a month to add a line on your plan. So, I go ahead finish setting up the phone. Now, I get my bill and guess what? It's $20 a month. I call TM and they say "Oh Im sorry, the reps gave you misinformation. We can credit you the charges for this one month, but here on out it will be $20 a month."
So, is that all you can do TM? That's quite lame and bogus treatment for a loyal customer all these years. When your reps consistently promise your customer something, you really should follow thru. If you are not going to do it, at least make sure they are disseminating correct information. This whole situation was deeply unprofessional on your part. I did my due diligence to confirm the pricing both on line and in store. What gives on this? For such a petty thing, Im inclined to take my business elsewhere. It's cheaper anyway.
Thanks for the bait and switch TM.
For all of you who think and believe your Grandfathered Choice plan is $10 for added lines, don't believe it. When you get your bill, you will see it's really $20 a month no matter what the reps tell you and they wont budge. You will have to eat it.
Best answer by tmo_chrisView original