My hookup deal was setup in a T-Mobile store by a rep, according to the reward tracker, the submission was received and approved on 03/30/2017, but the 20% doesn't show on my account and nobody at T-Mobile seems to know what's going on. I get a different response every time I contact T-Mobile, at first I was told not to worry, that the deal showed up on my account & I would see the discount on my 1st bill. Then I was told that I would see the discount on my 2nd bill which is currently unavailable since May 1st. Worst customer service ever, didn't have these problems when I was with AT&T.
Best answer by tmo_amanda
I'm sorry you're not seeing the 20% discount yet. It should have already been applied. The discount should begin on your first bill after activation unless the billing cycle closes before the discount can be added. In that case, you will receive two credits on your second bill. Has your second bill posted online yet? If so, are you seeing the discount?