Horrendous Customer Service

  • 15 July 2022
  • 1 reply
  • 44 views
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I'm being grossly over charged for a mistake t-mobile made and the manager reviewing my case doesn't have any customer service skills. I'm being talked over,  interrupted left on hold for over 35 minutes and being hung up on without any answers!! This is not okay!! How is a supervisor allowed to act like this?

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Userlevel 7
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you can also try contacting them via Facebook or Twitter..you start with tier 2 support instead of the call in  tier 1 agents.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

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