Hi,
I cancelled my hotspot due to lack of coverage where needed. During the cancellation I was told I did not need to return the hotspot. I was also told my account was closed with a zero balance after I made payments for the month I had the device. This was also confirmed at a T-mobile store as I tried to just return the device I no longer needed in person. At the store they said my account was closed, my balance was zero, and they did not want the device suggesting I keep it.
A month later I received a $322 bill for the device. I called customer service again, they told me they would suspend the charge but told me now that I needed to return the device. They said they would email me a return label for the device. The label never arrived but a notice from a collections department arrived instead. I disputed the charge with the collections, called customer service again. After speaking to 2 agents they again told me a label would be sent. No label ever arrived.
I have now probably spent at least 4 hours on hold and on the phone with at more than 6 different customer service representatives from T-mobile. The mifi unit return label has still not been received and I am concerned they would prefer to send me to collections than do what they promise to do.
Has anybody ever sued T-mobile successfully in small claims court?
