I have dealt with one great local store rep and, so far, seventeen online reps of which only two shouldn't burn. I have dealt with the company for four months but have only been a customer for two weeks. They will swear up and down that they will call you back and never do such. You get 2 hour wait times followed by longer times trying to get to a supervisor that doesn't appear to exist. They don't resolve your problems. They make basic billing mistakes. They don't give the services promised. Every single one of them should be fired. Head to Verizon as soon as you can.
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