how do I turn off voice mail?

HeavenM wrote:

Thank you for clarifying. Is there a specific reason that you want to remove the voicemail? Like is something not working on it or you never listen to the messages so you just don’t need it?

Voicemail is a free and automatic addition to the account. You can set up call forwarding so that a call to your number is sent to a different number if you don’t answer the phone. Dial **61*PhoneNumber# as a phone call. PhoneNumber should be the number you want to forward the call to and should be all 10 digits without the dashes. 

The feature can be removed by our customer service reps, but sometimes not having the feature can mess with the ability to make and receive calls, so I don’t really recommend doing that. 

It keeps notifying us that we have to set up voice mail. Like, several times a day. So annoying. I hate vm and never listen.

Thank you for clarifying. Is there a specific reason that you want to remove the voicemail? Like is something not working on it or you never listen to the messages so you just don’t need it?

Voicemail is a free and automatic addition to the account. You can set up call forwarding so that a call to your number is sent to a different number if you don’t answer the phone. Dial **61*PhoneNumber# as a phone call. PhoneNumber should be the number you want to forward the call to and should be all 10 digits without the dashes. 

The feature can be removed by our customer service reps, but sometimes not having the feature can mess with the ability to make and receive calls, so I don’t really recommend doing that. 

Postpaid

RSB wrote:

I am new to this community, and I have looked over the past responses, but none of this seems to solve my problem.  I did not ask for voice mail, but it’s there and I can’t turn it off.  Have there been any updates since these older responses were posted?  

Are you a postpaid or prepaid customer?

I am new to this community, and I have looked over the past responses, but none of this seems to solve my problem.  I did not ask for voice mail, but it’s there and I can’t turn it off.  Have there been any updates since these older responses were posted?  

OK   where to send   this text     ##004# ?

Open phone app, hit 3 dots on upper corner, select voice mail. It will call to check your mailbox, hang up and screen will show a block option as seen above. Then do the same to turn it back on if needed. 

My settings are off and my blocked numbers can leave a msg.  Now what do I fo?

Tomj777 wrote:

It's a basic request that should have a solution. 

many people, like myself don't use voice mail and don't want voice-mail at all. 

 

Is there a way to opt out of voice-mail but still get call with enhanced caller info?

 

Only way I have found is to never delete voice-mail messages so the system is full and cannot accept more messages.

I didn't want voice-mail either. I chatted with T-Mobile multiple times and every associate tried different things but with no luck. I finally was able to deactivate the voicemail by myself on call settings.

Go to the PHONE app (keypad to dial a number), tap on the THREE DOTS on the upper left corner of the screen. Tap on SETTINGS, tap on SUPPLEMENTARY SERVICES, tap on CALL FORWARDING, tap on FORWARD WHEN UNANSWERED, then TURN OFF.

By doing the caller does not get a greeting message,  his call will just keep ringing on his side, but not on your phone. Your phone will silence after 4 or 5 rings.

On postpaid accounts you used to be able to request that DCF be turned off. Then you could elect to not forward calls to voicemail. The system will perform a self-audit and turn DCF back on if it’s found turned off.