TLDR; when trading in your phone through the mail, are you supposed to receive a trade-in kit in the mail seperately to send your old phone in? Or do you have to go in the store and ask them to do it for you?
So I’m supposed to send in my old phone as part of the trade-in process, and I’m confused on how to send them my old phone? I’ve received the new phone...and when I made the arrangements in store they said I should receive a separate box to mail in my old phone with all the information on how to do it inside, but I’ve yet to receive it, and it’s been about 5 days since the order was made, 3 days since having the phone they sent me.
I looked at the shipping label on my order status and I scanned the code to either schedule a pick up or go to the post office- If I go to the post office will they package it for me? Is it similar to like an Amazon return or do I have to package it myself?
I honestly feel like the answer is so simple and for some reason it’s just going right over my head. Should I maybe just use the package it came in and smack the pre-paid shipping label on top of the old one and send it in???
Much confusion. Need halp. Very thanks!