How to set up payment arrangements to restore service on a cancelled account
Best answer by smplyunprdctble 17 March 2016, 13:40
Set up a payment arrangement
Or was the account completely canceled due to non-payment (probably a month)?
Either way, you'll have to contact Customer Care to do it.
already set payment arrangement and my line has been restored but his hasn't and we both on plan together
Oh no @yesy405 that's no good. It can take some time for the system to update and recognize that the phone should be active. Can you try restarting the phone on your other line to see if you're able to use the services?
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.