How to upgrade plan immediately and not pay $3 charge?

  • 5 May 2016
  • 1 reply

I tried to reactivate an account I haven't used in a few months, where I used prepaid PAYG plans.


Logging on initially, it had some $3/month plan (I used to use a $30/month prepaid plan), so I tried switching it to a $40/month prepaid plan. It said I had insufficient funds (it was at $0) and gave me the option to add funds. So I add $40 and it takes me back to the change plan page, so I select the $40/month plan again, but it says I have insufficient funds again ($37)! I then try to add $3, but it's a $10 minimum!


Finally, I add the $10 and upgrade, but it won't change until tomorrow! Is there any way to upgrade it today? If so, is there any way to get the extra $10 I paid for the poorly designed website?


Thanks for any help!

1 reply

An update to this - I contacted customer support and they changed the plan, which will take 2 hours. No refund or anything but oh well...