I absolutely despise T-mobile now.


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After less than twelve months away from my original carrier ( that was so much better in every respect ) I regret switching 100%! I absolutely HATE T-Mobile. I have had three (including the NEW access point) home wireless internet devices replaced. They all stop working nearly daily, or sometimes two. Must be rebooted in order to reconnect manually (unplug and plug back in). Support states (I have excellent signal) the issue is a tower upgrade. Same thing has been told to others in this community. I don’t believe it for a second. I am promised better service and it never happens. I feel lied to, and have absolutely no faith in this company to improve anything at all. Support is useless. Get a discount, and nothing is fixed. Discounts for poor service is not the answer. Lies are not the answer. Never ending “upgrades” are not the answer. Offering services and then removing them is not the answer. I can no longer purchase T-mobile home internet at any address in my entire state. Why? Well, by the example of MY service… T-mobile should not be selling this garbage anyway. I am currently looking for another service. Going to the local cell phone stores all weekend until i find someone that I CAN be happy with. Probably back to AT&T since they were great for over a decade for me. I only switched because I did not like the upgrades they were making interfering with my service for a month. Boy, did I have it GREAT and didn’t know it! A month!? HA! Dumbest thing I ever did switching...


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I’m presently experiencing the same problem. My internet buffers every few minutes but unit shows that I have a “very good” connection. I have only had the service a month, I hope this won’t be a common theme.

Userlevel 7
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Luckily I live in a large metro area with access to Cox cable. My 1 year contract expired for $60 expired recently and I went to a Cox cable store to see what the could do for me and they offered me a 2 year contract for $64 a month including their router.

My wife works from home so I need a stable provider and I'm leery of the TMobile Home Internet. I love the phone service but every side venture Tmobile starts seems to go sideways and they either abandon it or quit supporting it.

I absolutely hate T mobile! If it’s not them changing my plan without my permission, it’s them adding late fees that don’t exist and charging me before my billing cycle! My internet never works and when I call customer service , it’s always a hold time of 45 mins to an hr then more hold time when you connect with a customer representative!

After less than twelve months away from my original carrier ( that was so much better in every respect ) I regret switching 100%! I absolutely HATE T-Mobile. I have had three (including the NEW access point) home wireless internet devices replaced. They all stop working nearly daily, or sometimes two. Must be rebooted in order to reconnect manually (unplug and plug back in). Support states (I have excellent signal) the issue is a tower upgrade. Same thing has been told to others in this community. I don’t believe it for a second. I am promised better service and it never happens. I feel lied to, and have absolutely no faith in this company to improve anything at all. Support is useless. Get a discount, and nothing is fixed. Discounts for poor service is not the answer. Lies are not the answer. Never ending “upgrades” are not the answer. Offering services and then removing them is not the answer. I can no longer purchase T-mobile home internet at any address in my entire state. Why? Well, by the example of MY service… T-mobile should not be selling this garbage anyway. I am currently looking for another service. Going to the local cell phone stores all weekend until i find someone that I CAN be happy with. Probably back to AT&T since they were great for over a decade for me. I only switched because I did not like the upgrades they were making interfering with my service for a month. Boy, did I have it GREAT and didn’t know it! A month!? HA! Dumbest thing I ever did switching...

I feel your pain !

I feel you too. I'm so tired paying high as bill. 

I hate T-Mobile customer service reps. They lie and don’t put in the notes what they promised me. They leaked my data and overcharged me for 3rd party apps and refused to let me upgrade my phone. I’m porting my number to any carrier that gives a free phone ASAP

I’m so sick of their lies and misinformation Bought an iPhone 14 we’re supposed to be a long does unlocked and I left the store 

 then when When I went to activate it, it was all the sudden tied up and where is all this going on called several times on the phone all day long it’s supposed to be unlocking the same Sim still even to this moment not unlocked so I’m just either gonna jawbreaker orchestrate it out. I’m so done with T-Mobile talking about some. Technically I have to wait 40 days why would somebody buy a phone for $1000 plus and then you have to wait 40 days to activate it you get how they want to use it that doesn’t make any sense I’m so over then and then their bills don’t be what they say they are they’re cheap at first and then all the sudden your bills $500 like at the promotions, and all their extra perks for you, the sheep in wolves clothing is real 

 

 

T-Mobile has been my mobile carrier for over 12 years, and I have been extremely disappointed in the poor customer service that does not care about resolving a problem that involves charging me for a $90 roaming fee, but instead sends me a link to close my account. For them, a loyal customer of 12 years is of no significance. Whenever I speak about T-Mobile's excellent customer service, I do so with great pride, but I must admit that that has changed a long time ago. It is evident that the person who is training these new customer service representatives is not doing a good job. As a result of my interactions with several customer service representatives in the past few weeks, all of them sound frustrated while doing their jobs. There is no welcome or friendly atmosphere in the office. Staff is annoyed when you question apparent charges, and doesn't care if you switch to another service provider. It is important to understand that T-Mobile is not the same company that takes pride in providing great customer service and ensuring their customers are satisfied with their service.

A few days ago, I made my first post on this chat about the months of frustration I have had with T-Mobile messing up my billing and charging me full price for phones that I purchased on promotion.  The hours spent on the phone with their “so called experts” has done nothing.  The best advice I got on this board last week was when someone suggested I call and ask for the “Retention” Department as a last hope so I will do that today.

That said, I might have found another solution.  Even though I still owe a chunk of money on my 4 T-Mobile phones, I saw were AT&T is offering iPhone 14 phones FREE with qualifying trade-ins.  It will cost me a bunch of money to make the switch since I still have a balance with T-Mobile but what difference does it make if I am getting the AT&T phone for FREE.

Anyway, that’s what T-Mobile has driven me to.  In an effort to save me from further aggravation and possible ulcers, I will call them today and be prepared to make the switch.  Hope this helps those who are having the save problems that I have had.  It is safe to say that T-Mobile just isn’t what they were used to be.  I wonder if T-Mobile monitors these boards because, even if they do, it certainly doesn’t appear as if anything is changing or that they really care about customer service

I called T-Mobile to have service placed on a phone that I bought from a department store. T-Mobile said that the phone would work with their service and that they would send me a SIM card. They sent a SIM card and when I put it in the phone it says invalid. I called customer “no-care” service, and they went around in circles. then told me to go to the store. I went to the store, and they told me my phone was closed and the SIM card will not work on it. Next, they told me to call the customer care number, and This could be resolved, or I could buy one of their phones and sign a 2-year contract. which I was trying to avoid.  I went home called the customer care number and they said they needed to ping my phone, which doesn't work, In order to verify me. after an hour of back and forth, they told me to go back to the store and let them ping and give me a number to call. So, it is after 10 pm and tomorrow I have to return to the store.

Stay tuned for the continuing saga of T-Mobile run-around no-customer service plan.

My advice- Stay away from T-Mobile.

Userlevel 7
Badge +14

The phone you purchased at the store was it unlocked?

It was probably not unlocked. But good news, the representative at the T-Mobile store was able to help me the next day. I have cancelled the account.  Hopefully there will be no bill because I never had the service. 

T-mobile lied to me. I am a new customer. I compared T-mobile, Verizon, and ATT last month. T-mobile promised me the world. Part of that was a $200 rebate that I should get. Customer service says that I don't qualify for the rebate. I called the store back (Montgomery, Alabama), they said, again, that I would get the $200. Customer service said they would escalate to issue and call me back. They called 9:30 pm and wanted a password, then told me again I would not get the $200 that the store committed. I don't think their right hand knows what their left hand is doing. I definitely know they can't both be right. I'm going back to ATT.

Completely agree with the OP.  It does not seem like t-mobile tested their wireless routers, and I had the same problem with the disconnects.  Sorry, I work from home, access remote servers, and I must have a stable network connection.  So, that was strike #1.

 

Strike 2 and 3 was the abysmal performance from 7am-12noon and from 4pm to about 7pm.  Customers using their phones degraded the network performance.  

I didn’t bother with working with support.  Just cancelled it and installed ATT fiber.

T-Mobile has been my mobile carrier for over 12 years, and I have been extremely disappointed in the poor customer service that does not care about resolving a problem that involves charging me for a $90 roaming fee, but instead sends me a link to close my account. For them, a loyal customer of 12 years is of no significance. Whenever I speak about T-Mobile's excellent customer service, I do so with great pride, but I must admit that that has changed a long time ago. It is evident that the person who is training these new customer service representatives is not doing a good job. As a result of my interactions with several customer service representatives in the past few weeks, all of them sound frustrated while doing their jobs. There is no welcome or friendly atmosphere in the office. Staff is annoyed when you question apparent charges, and doesn't care if you switch to another service provider. It is important to understand that T-Mobile is not the same company that takes pride in providing great customer service and ensuring their customers are satisfied with their service.

Robot ai has no emotion and doesn't care if u gripe. Its part of the scam.

It was probably not unlocked. But good news, the representative at the T-Mobile store was able to help me the next day. I have cancelled the account.  Hopefully there will be no bill because I never had the service. 

Haaaa I bet it doubled 

 

I've spent the last year trying to get service at my home outside of Tacoma. Washington period have tried several companies, including T-Mobile t. Mobile was the only one that came close to profit providing Any level of service period

that's not a Compliment

 So yesterday they finally got me. A new phone took my old one. Charged me another $70 for the new phone so now the phone works. However, it does not see my old SD card went into the store with 3 years of photographs on the SD card and the jerk decides to format my. SD card without talking to me about it.   Thank God I backed up the data. I only lost about two weeks worth of photographs including some of my grandchildren 

Being in a corporate store, my only thought is they don't want to keep people going to the store when they have problems next problem. I'm going to embed the phone Not saying where or how, but I'm really getting sick of their garbage.

There are no words to describe how much I hate TMobile. I had no issues whatsoever all the years I had Sprint. Now there are constantly problems and I want OUT. The details about why I hate them so much don’t need to be repeated because it’s all of the reasons everyone else has already discussed here. I hate it here so much. Where else can I go??  I feel violated. Someone please start a class action. 

Userlevel 7
Badge +11

As the old saying goes:  The grass is greener on the other side.  Similarly,  the grass grows greener over the septic tank.

Getting a service that both works where you need it, has functional customer service for when you do need it, and doesn't break the bank.  At one time, i had an At&t for life plan...it too had fine print, i.e. new devices required new contract … this was in the early 2000s.  Similarly,  texts were free, until they weren’t.   Texts weren’t initially part of the service plan…. Calling/roaming was.

Shop around.  At&t and Verizon may give new perks, and prepaid may also be an option

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