I cannot see the copy of my bill online as well.
My line is not active now and I can be reached via email only. Please advise thank you.
Best answer by tmo_marissa
@niyair, if you were placed on a seasonal suspension, then that's absolutely correct - there would be a line suspend fee of $10 monthly, plus regular taxes and insurance, and equipment charges if you're financing your phone. If there are other lines on your account that are remaining active, then you'll still be billed regularly for those. The major possible impacts here, if that's not what you're seeing, are whether your account is billed current or billed in arrears like a utility, and whether or not payments have been made in a timely manner during the suspension. Late payments may cause the suspension to lift. You can get a basic outline of the suspend type here: Account Suspensions - Seasonal, but to have us take a look at your specific bill, you'll want to reach out to a team that can take your information and view your account.
I'm sorry to hear that Live Chat isn't working - do you see the option there at all when you visit the Contact Us page? What happens when you try to log in to MyT-Mobile? Are you able to reach out to our T-Force team via Facebook or Twitter? As a last resort, is it possible for you to borrow a friend's phone and contact Customer Care through their toll free number? I want to make sure you know what you're paying for and that we have the opportunity to review your charges with you, it's important that everything is set up correctly!