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i am not receiving some texts

  • 30 June 2018
  • 4 replies
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i am not receiving some texts

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Best answer by tmo_mike_c 3 July 2018, 07:36

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Userlevel 6
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Oh no! Texts are super important and we definitely wanna make sure this gets resolved. Is this happening with the same numbers? Does your phone have solid signal? What device are you using? One of the best places to start is to follow the steps on our Text message troubleshooting for some common steps that'll help fix this.

Userlevel 4

Just wanted to check in here to see how things are going. Please let us know if you still need any help 😊

Userlevel 4

Good morning!

I'm just swinging by one last time to see if you're able to receive all of your incoming texts now. If you're still having issues, please answer the questions that MC asked above:

tmo_mike_c wrote:

Is this happening with the same numbers? Does your phone have solid signal? What device are you using? One of the best places to start is to follow the steps on our Text message troubleshooting for some common steps that'll help fix this.

my phone has the same issue

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