T Mobile has screwed me from the get go and I haven’t had any luck, either online or in the store, for getting help or things done. First they put me on Magenta Plus when all I wanted was Magenta. Okay. I thought via the chat line (which I can’t find now) I resolved numerous problems. Nope, nothings been changed. My bill was way to high and I thought we had dealt with that issue. Now I get a notice that the bill has DOUBLED and I have no idea why. The first bill isn’t even due yet so how can I owe double the amount I’m supposed to pay? Things Monica (my chat support person) told me were taken care of and changed have not been changed. I tried to change my plan ,myself but cannot change it From Magenta Plus to simply Magenta. I’m so very frustrated and just want to chuck the whole deal and go to another service. I haven’t even been with T Mobile for a month and I hate it. I heard such good things about the company but it’s a terrible one for me. I can’t call the support number because I’m hearing impaired and cannot use voice, only text. Any advice?
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.