Question

I can't access My T-Mobile account in any browser


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Hi,

I can't access my T-Mobile account in the web. I can access no problem in the app. I tried Chrome and Microsoft Edge.  I cleared history, cache, cookies with the same result. After I login, the page only display the footer…

This has been happening for months. I was able to see the account a couple of weeks ago when I clear the cache. I tried the next day and even though I deleted everything (cache, cookies), I couldn't access it.

This is a business account.

 

Please help


35 replies

So, I installed a VPN and it works just fine. I wonder if I can get T mobile to cover the cost of the VPN? Maybe they should include a VPN subscription with every account?

SoU heard back from the T-mobile 'engineers' re: my trouble ticket. They basically said 'you accessed the site (from my phone, not laptop) so you don't have a problem.'

Uh, thanks you jerks. You haven't fixed anything.

I may have to try the VPN idea.

Whoa, an actual solution!

Had the same problem signing in to T-mobile windows 11 

I enable my VPN  and problem fixed. Go figure!

 

For those of you still having this issue, I was having the same issue until I realized that my Windows 11 machine has the Firewall rule set to public on the WiFI adaptor. You need toi change the Wifi adaptor setting from public to Private. This will allow the Windows Firewall to allow the cookies and scripts that T-mobile uses on their site to load, otherwise they get blocked and then you see error message that the site could not load or cannot be reached. 

Change network profile type for Wi-Fi connection (Windows 11) a similar set of steps can be used for Windows 10 machines. 

  1. Open Settings.
  2. Click on Network & internet.
  3. Click the Wi-Fi page on the right side.
  4. Click the Manage known networks setting.
  5. Click the active wireless connection.
  6. Under the “Network profile type” section, select the profile type, including Public or Private.

 

I followed this step by step, to no avail

Same issue as everybody else here. 

After TMobile tech told me it was somebody else's fault, I went first to my Dell support tech (my issue is with my XPS 15 laptop) and spent a lot of time with them. After they spent a lot of time troubleshooting, I ended up at their recommendation doing a clean reinstall of my windows 11 operating system. Of course that meant I had to spend a couple of days loading everything back in and getting all my settings set again. When that didn't fix the problem they suggested I go to my internet provider.

That call didn't take long, once we were able to open the site fine (using a different device, my Android phone) from the same network using the same browser (none of my three browsers will open the T-Mobile site on the computer) and was able to log in just fine. So that means the network isn't blocking me.

I even spent some time with Microsoft tech, since I have an account and had another issue to discuss related to the clean install. Once again, the issue comes down to T-Mobile.

So I returned to Tmobile, & insisted on the discussion with the T-Mobile webtech today. After walking through all of this and identifying the three separate error messages I get, she was baffled.

Apparently the f451 error message I get when I try to log in from the site (when I do get the site up, usually by doing a Google search) indicates some legal conflict, as if I was some government oversight agency or something ridiculous like that. So she actually created a support ticket and promised me a 48 hour turnaround from the engineers.

I will update this thread when I either get a resolution or they take it to the next step.

Clearly, I don't have anything better to do...

Userlevel 3
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Wowza! Sorry to be so late to the party here but this seems to be an ongoing issue still. I would love to have my team take a deeper look at what is going on so we can find a full fix. I greatly appreciate that you all have mentioned what browser you are using and some of the troubleshooting that has been done. 

I have a few questions. Is this still going on for anyone? Is the T-Mobile ID being used to log in the same email that you are using for our Community space? Please don’t put your T-Mobile ID here because it is a public space, but it would be good for me to go to our Business partners with examples of who is having issues. 

 

My win.10 computer is set on private network. I don't  see any of the options you mention.

For those of you still having this issue, I was having the same issue until I realized that my Windows 11 machine has the Firewall rule set to public on the WiFI adaptor. You need toi change the Wifi adaptor setting from public to Private. This will allow the Windows Firewall to allow the cookies and scripts that T-mobile uses on their site to load, otherwise they get blocked and then you see error message that the site could not load or cannot be reached. 

Change network profile type for Wi-Fi connection (Windows 11) a similar set of steps can be used for Windows 10 machines. 

  1. Open Settings.
  2. Click on Network & internet.
  3. Click the Wi-Fi page on the right side.
  4. Click the Manage known networks setting.
  5. Click the active wireless connection.
  6. Under the “Network profile type” section, select the profile type, including Public or Private.

 

It can't be an isolated problem if so many other customers are having this issue. I prefer to use my computer to access the site and should have that ability. T-Mobile needs to fix this ASAP !

 

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I got online to see if the problem I have been having for over a year was the same as everyone else. You cannot log on from the browser. It says that the website is not available. Or it is blocked. I can get on to pay my bill through my phone but not on my laptop. It is beyond infuriating looking at the amount of issues people on here have had and have called in, emailed in, written letters about, called about, etc. Why doesn’t this company care about it’s customers. If they did they would fix it so they can’t tell me they do. This is such bad business on T-Mobile’s part. If they didn’t spend so much money putting out commercials that they paid big bucks to produce and for stars to be in, maybe they would have money left to take care of their network/system so that it would work correctly for the customers who have purchased their product and put their trust in them. I have been a T-Mobile customer for 7 years and I admit I have hung on longer than I should. If things don’t change soon, I will have to look into a company that cares for their customers.

I cannot access the website from my computer. I did all the troubleshooting mentioned by the others. I can access it from my phone and tablet and my husband's laptop and desktop. Spent hours on the phone with tech support. No luck. They say it's my computer, but I can access any other website I want. Why just T Mobile? This doesn't make sense to me.  I think my IP address is blocked, but they say not. Very disappointed. 😞. I'm using my tablet to write this. I can read the comments on my computer, but can't log in to write a comment.

Same issue, I see the header but nothing else 

 

Same issue. Can see community on computer, but not the parent T-Mobile.com site. Really odd error. Have to use a phone browser or app to access the site.

I cannot log in to the website from Google, Firefox, Edge or Chrome.  Sheesh!

 

I just started to have the same problem. I can connect through my VPN no problem. The most common reason you can't browse the internet if connected to the VPN is an issue with DNS. If your DNS settings are faulty, however, you may not be able to connect to the Internet once you have a VPN on. Your DNS settings need to be manually changed in order to fix this problem.

Had same issues.  Tried multiple different browsers, turned off my firewall, checked proxy settings, ...etc.  Eventually found a different entry point through t-mobile pages I could reach.  Found this link worked.  I bookmarked once it worked and now able to reach it every time via navigation or bookmark.  Currently using Edge browser.  No other modifications to Edge settings needed.

https://account.t-mobile.com/signin/v2/

***UPDATE*** - Solution was short lived.  Once I closed all browser tabs and tried bookmark again it stopped working.  Still checking...

Amazingly, I have the exact same problem, and have the exact same ability to set up a tmobile forum account… seems this part works… but can’t actually access my account to pay a bill.

If sprint hadn’t died, would’ve stayed with them.

After I told a coworker I’d gone to tmobile, he said “they’re the worst”, I didn’t realize it until now.

Makes me miss the big gaps in service from sprint that while I might not have calls, at least I could call their customer service, get on their website, and pay the damn bill.

I had a business account and just recently added 2 lines with numbers from consumer cellular,at the time I told the salesperson I Wanted to change everything  to a personal account as I'am retired and it has been unpleasant since,can't logged in to any accounts and it appears everything is still in a business account costing us a lot more money.right now I wish we had stayed with consumer cellular and it looks like I'll have to send a letter to T-moble customer via regular mail as phone calls returns to the store are not working.

I have had this happen to me for months. Just hangs and says still working on it forever. yet i just got logged into this community … any recent updates from tmobile? I cannot even get a rep on chat via the mobile app anymore

 

December 27 2 hours new customer home internet and I get wires crossed. I had an email with them years ago and they want me to make a new email. This is the same problem I had before could not login to account  .   The home inter works great.   But I can't even log into the gateway yet alone my account.  What a joke.  They even admitted well your internet is working, so you good and you account is paid.  No shi&&.  Un real what a way to start off 

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Oh my goodness  same!!! I  have been going to Google Chrome and  logging that way, CS said Uninstall and reinstall,  but that didn't work !!! Looks like we are heading back to Verizon!!! Good luck!!

Omgosh apparently we have an issue they can’t fix.  I feel like I want to file a complaint to the FCC. Im Sure our no access to our account and data is not legal.  It’s been over a month for me.  Just spins when I login. No acct options on the app. Tried different PCs and devices.  Even had my friend login and he lives on the east coast.  Nothing.  

I called T-mobile months ago, they put in a ticket and said they’d “look into it” just as I’m sure they told everyone else they would. This “Looks like we got our wires crossed” error garbage has been going on since before even Covid, The only way I can even pay my bill is to call their telephone number unless I use their app and I don’t want to use their app. It’s like the whole point of destroying this part of the website is to force the app on people. Honestly, I’m starting to wonder if they even want my business.

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BUSINESS AS USUAL; The proverbial promise of a "call back" within 72 hrs, I said to Tyler, the Boise based tech, "That would be a first, I would be totally surprised"....... Sure enough and business as usual, call back occurred 8 days later after several more hour and a half long tech calls to T-mobile with no resolve.

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