I have a postpaid account which is working fine and I can manage my postpaid phone lines just fine.
However, I also had to create a separate account with a separate email address to manage a prepaid phone for an elderly relative.
Immediately after I log in to my prepaid account (email address ending in @gmail.com), it asks me to answer security questions, to which I no longer remember the answers. I probably entered random answers when I first set them up, because I never forget my password (I use LastPass).
In fact my password is still working just fine, so I don't even understand why it's asking me to verify security questions after I have successfully logged in?
I thought security questions were used only when you forget your password (which again, I never do).
There is no other verification method offered on the Security Questions screen. How do I get past these security questions if I don't know the answers, but do know my password?
Best answer by tmo_amanda
I see you're new to our Support Community; welcome! It sounds like you're in quite the pickle. 😥 That's super odd that you're able to essentially "log in" with the correct password and are then met with security questions (which isn't the typical experience). Just to make sure I'm understanding this correctly - these aren't new security questions that you're being asked, you're being asked for previously provided answers, right? If you're being asked for previously provided answers and don't remember them, you'll want to Community-2153 to work on resetting those answers.