So I've been having this issue where I can't receive verification codes via text from sites like Amazon and Discover but I receive them phone from others. Is this a problem on tmobiles side? I've been talking with Amazon customer service to fix the problem considering I can't use many of the smart home device features but it hasn't gotten anywhere... -_-
Best answer by tmo_amanda
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it would sound like you need to verify that all of these accounts that use your phone number for text verification had the right number on record. Also take a look at any apps that screen calls or texts that ID and make sure that those verification texts are not being filtered as spam or scam.
Are you able to receive any texts from short codes? I'm thinking you may have a block on the account that's preventing these verification codes from coming through. You can easily see if there's a block by taking a look at these steps: Content Blocking. If you do not have a block on the account, I'd strongly recommend calling 611 or working with T-Force over Facebook / Twitter because a network ticket may need to be filed with the specific companies you cannot receive these codes from.
I have this same problem. Many sites work but several inclding BenefitWallet, social security, and others simply never go through. It’s really frustrating.
has this issue been fixed yet? I am still trying to get verification codes from social security to no avail.
I came in and turned off content blocking but, no dice.
more than frustrating really...
Same here. The issue seem to be widespread: Amazon, Turbotax and my bank are all impacted. For me 2-factor authentication works only for t-mobile. I have not enabled any content filtering.
My problem was resolved after contacting support.
Thanks for the update,
In case anyone else has this issue it is a default setting on t-mobile to block and doesn't show on the blocked page. Just contact support and they will unblock and it will work.
This is Frustrating! I am so sick and tired of dealing with T-Mobile trying to fix problems They have caused through no fault of my own. Every single time I do this somehow my account gets screwed up wish than what it was before. I’m at the point where I don’t even want to call in for help anymore because I know that’s going to screw up my phone. I can’t transfer money between my bank accounts because I’m not getting these damn security codes it really pisses me off I’m sick of T-Mobile
SOLUTION:
I called T-Mobile technical support (611). The technician said that my phone/account default setting was not allowing to receive short codes, basically verification/authentication codes, in text messaging.
The representative reset my phone to allow to receive short codes. Now, I am able to receive authentication codes from Amazon, Microsoft Office/Outlook email, and Comcast/Xfinity.
:)
I tried to contact support but all they said was everything was open. They did not help at all I’m still having the same problem.
Good luck getting through to them. I spent 45 minutes on hold listening to Elevator Beatles before I hung up in frustration. Not being able to receive otp codes is a recent problem on my device. I don't know what changed. I'll get an Apple iPhone, change numbers and go to Verizon and see if that fixes the problem.
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