Let me start by saying that I have been a customer of T-Mobile for six years and have raved about the customer service in the stores and support online. It has been great and I have referred many to the company. Today’s interactions were shockingly bad and shakes my faith in the company. I suspect that the problem is with Assurant and not T-Mobile but I pay T-Mobile a lot of money for a protection plan so they are ultimately responsible. Who can I talk to about this? Do I need file a formal complaint?