I demand to speak with someone that will get my SAMSUNG S21 ULTRA, THAT WAS STOLEN ON AUGUST 5TH, 2021, REPLACED!! I FILED THE CLAIM THE MORNING OF AUGUST 6th, 2021. IT SHOULD HAVE BEEN SENT BY NOW, BUT THE INSURANCE I PAY $16 A MONTH FOR, ASSURANT, DENIED BECAUSE SOMEONE ON T-MOBILE'S END APPLIED IT TO THE WRONG LINE, WHICH ISN'T EVEN BEING USED BY ANYONE SINCE I BEGAN SERVICE IN MARCH OF THIS YEAR, 2021. TO TOP IT OFF, I PUT THE SIM CARD FOR THE 5389 NUMBER INTO AN OLD APPLE IPHONE 6S PLUS THAT I HAD LAYING AROUND FOR SAFE KEEPING. THE EXPERTS AT T-MOBILE DECIDED THAT SHOULD BE MY PRIMARY LINE, AND APPLIED THE PROTECTION 360 TO IT, RATHER THAN THE LINE I PUT ON THE NORD100 I WAS LEASING ON THE JUMP PLAN. WHEN I WENT TO TRADE THAT AWFUL DEVICE FOR SOMETHING ELSE I WANTED AT THE RETAIL STORE, AFTER MUCH CONVERSATION, MY NUMBER, 564-202-5390, I WAS ATTACHED TO THE SIM CARD THAT THE YOING MAN TOOK OUT OF MY NORD 100, AND THEN PLACED INTO THE NEW PHONE, A BLACK SAMSUNG S21 ULTRA 5G, 128G, AND SET IT UP AND TRANSFERRED WHAT HE COULD TO THE NEW PHONE. I WAS REASSURED THAT YES, I WAS ALL GOOD, THAT MY NUMBER WAS NOW ENABLED AS THE PRIMARY ACCOUNT NUMBER, AND THAT EVERYTHING ON T-MOBILE'S END WAS ALL SET. Later in the month I even called and had 564-202-5389 suspended because that iPhone I had the SIM it's connected to, went missing. So...on at least 2-5 occasions dealing with T-Mobile experts never even addressed this huge discrepancy and huge financial loss me, the customer, would suffer as a consequence if it was mistakenly overlooked or unaddressed. So, I respectfully ask you, why shouldn't the phone be replaced at no cost to the customer, because I can't wrap my brain around this one. I'm stumped.
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