i suspended my line but was charged the full amount


dear t mobile, i suspended my line but you are still charging the full amount of the plan, can you please pay back the money? thank you


3 replies

Hey there!

We aren't able to view the line through here, but we can still help provide some general info about suspensions! When did you suspend the line and what kind of suspension was it?

-Lauren

Just checking in again!

-Lauren

Userlevel 6

Howdy! Just wanted to check in once more and see if you'd be able to fill in a few more details for us so we can at least offer up some info! 😊 If you still have questions, we'd love to know when the line was suspended and what type of suspension it was placed on. Thanks!

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