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I tried to access online. account disabled

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Best answer by tmo_mike_c 6 August 2018, 17:53

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tmo_mike_c
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Userlevel 6
Badge +15

Are you getting an error when you try logging in? If you try other browsers, does the same thing happen. If your access is disabled on all browsers, you'll wanna Community-2153​ and have our Care team enabled it on our side.

M

Hello, Im locked out of my account

M

Welcome to T-MobileWe are sorry, your online account access has been disabled. Please contact the primary account holder to re-enable your account.

T

I’m having the same problem 

T

Are you getting an error when you try logging in? If you try other browsers, does the same thing happen. If your access is disabled on all browsers, you'll wanna Community-2153​ and have our Care team enabled it on our side.

Yes

L

I need assistance to access my account. I’m the primary account holder

 

L

Hello is anyone there?

F
Rank
Userlevel 7
Badge +16

the only assistance in here is peer to peer..anything account related you will need to contact TMO either through calling in (tier 1 support) or through one of their social media platforms like Facebook or Twitter (tier 2 support) and have them look into it.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
J

I need assistance to access my account. I’m the primary account holder 

M

I am also denied access online.  I’m the primary account holder and am not able to log in using all web browsers.   This is a new phone so I don’t need to clear my cache and am beyond frustrated.

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