If my billing period ends on Dec 5th, why is the bill due on Nov 25th?

  • 14 November 2016
  • 2 replies

I just joined, and my billing period is from Nov 4th, to Dec 5th.  But my first bill's due date is Nov 25th.  Why is the billing period due date 10 days prior to the period even ending?


Best answer by tmo_marissa 14 November 2016, 21:40

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Userlevel 3

Hey there @taraczop‌!  Thank you so much for joining our ranks!  This is a great question - we do things a little differently, including billing.  Instead of billing like a utility, where a statement is processed and due after the service's use is complete, we "bill current" on newer accounts - your bill is processed and due during the current use cycle. We do have a page with a little clarification to help you Understand your bill‌, but I'm also happy to help out if you have any questions!  We'd love to make your transition as easy as possible. 😊   Welcome again!

- Marissa

What I would like to know is how my billing cycle has started losing nearly a day a month? Although since T-mobile hooked up with Sprint (who wrote the book on ripping off their customers)  nothing surprises me. Been a customer now for a few years, when I started my payment for service was due in the middle of the month, over time this due date has gradually grown closer and closer to the first of the month, is now down to the 2nd, last month it was the 3rd. Even taking into account  there are 31 days in some months July and August both have the same. Any explanations?