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When I called to switch to T Mobile from AT&T, I spent a long time on the phone with an “expert” who told me that my monthly bill would be around $180 month including insurance on 3 lines on the Magenta 55 plan. They did not put insurance on two of the phones, so I had to call to have that added. My monthly bill is now going to be around $285 per month which isn’t much less than I was paying AT&T. T-Mobile did not accept the old phones from AT&T because they are not paid off at AT&T and are locked. This was not explained to me when I made the order for the new service. I feel as if I was completely misled by T Mobile and now I have to pay off the phones from AT&T and make installments on the new phones. I am receiving some credit for the AT&T phones, but this was completely misleading and I regret making the switch. I should have just stayed with AT&T and upgraded my phone. T Mobile pulled a whopping bait and switch with me. I am not very happy about this at
Ridiculous to think that T-Mobile will shut me out of my online account as soon as I port my number to another carrier and I cannot go into said account and cancel and remove billing info. It is just another reason I`m glad I left. It seems they can continue charging me on an account that they no longer own the number too, I am not using through them, and they block you from cancelling. Total, utter, stupid business practice.Good luck T-Mobile, you will never make it!
I’m on a trade in promotion for two phones, but every month they add a charge for one of my phones. I’ve been overcharged every month for the last 4-5 months and every month I call in to get the credit. I’m given the credit every month, and told that it shouldn’t happen again, yet every month the extra charge comes through. I shouldn’t have to call in every month to get this resolved, but nobody seems to be able to make this update a permanent one. Any ideas on who to contact or how to get this fixed?
I transferred my number from google voice to T Mobile, sharing my experience to help others.Setup google voice mail pinAsked T Mobile rep to port my google voice number over my existing t mobile number by giving phone number as account number and voice mail pin as pin number Number ported over successfully in 15 minutes, message received from t Mobile and google voice that number has been successfully ported.BUT THERE IS A PROBLEMPorted number from google voice not working (if you call it says subscriber you are dialing is not active. Old t Mobile number still active.Noticed in my t Mobile app, my line is deleted while others are active.Called two times and reps said to call after 24 hrs, standard answer.Same issue after 24 hrs, talked to 4 representatives and they tried everything, rebroadcasting, channging phone in Apple ID, apple rep was involved etc etcBegged last rep to see why line was not active on my account. She did something and it worked . Phone was disconnected while she w
So I changed my prepaid account to post-paid T-mobile service since last year August as I had to leave from USA to overseas for a month and needed an international service. First the representatives mislead me that I will be charged one time pay for out of country service only to come back to USA and charged much more than I was told. Also I wanted to transfer the same phone number to post paid which they said will only take few hours. It didn’t happen and my flight is in few hours, I keep calling them and they say it will happen within 24hrs. By the time I get to the other country I still don’t have service. I spend weeks calling them to update my phone number. When I come back to USA, they have charged me for all the times I have called them saying since I was calling USA T-Mobile service number so I am being charged and how I should’ve called international t-mobile service number. We had an argument for all of their misleading information first about international charge and then no
I just signed up for a new tmobile account, magenta max 55+ plan, a few days ago with the promotional total discount of $800 for a new Samsung S22 ultra.My dad is cancelling his tmobile account and I would like to use one of his phone number, like port and replace my existing new phone number without affecting my $800 promotional discount.
When not logged into T-Mobile’s website, it shows that the Essentials plan is $27/mo, which is the exact plan that I have, yet, my bill comes out to over twice that amount. My phone is fully paid off as of March where my bill was over $90, then it dropped to $64-something once it was paid off. I tried to speak directly with T-Mobile about this since most big companies have a virtual assistant on their website for ease-of-access but apparently T-Mobile does not.Attached is a photo on T-Mobile’s website showing that the Essentials plan is $27/mo, and a photo showing what I’m being charged for it.
My 2nd line has incoming texts listed in the usage overview that show up almost every other day for over two years. The person who has the line says they have never received any texts from these numbers.They are always incoming texts, usually grouped within ten minutes of each other and come from numbers with strange area codes.Is it possible for this many texts over such a long period of time to not be delivered, even though the person is getting all of their other messages normally?The numbers are as follows:(959) 800-0301 Thomaston, CT (507) 748-0008 Fulda, MN
With my plan, I get unlimited 2G data and texting while traveling internationally. I am wondering about the “texting” part of this. Does it matter whether I use iMessage or SMS or MMS? There are options in settings for all of these. Should I have them all on?Thank you.
People I need help? I need to be able to record my conversations like these daaam corporation do.older generation T-Mobile phones i use to be able to get an APP and I can record no problem..now CONTROL and TELLING YOU What and what not you can do ...I Can not get any app to do that..I tried 5 same results you can ONLY record your side of the conversation...SHAME on YOU T BILE…in addition HERE in TEXAS it is only one side consent to record meaning if you agree to record yourself ..YOU CANHELP PEOPLETHSNK YOU
I upgraded my phone, and I want to use my old phone for international travel. The T-Mobile automated system says that the IMEI is not associated with my number, which is true since I upgraded my phone. Since the old phone is not associated with any phone number (though it still does fine with wi-fi) how can I unlock it to accept a new sim card?
I’ve spoken to at least 8 reps and they all lied and still charged me FULL price, with a trade in. Total SCAM. Don’t mail your phone to T-mobile, I tried to turn it in at a store and they wouldn’t let me. They told me to call T-Mobile, while I was in a T-Mobile.
I got a new Iphone 11 with Promo “Iphone 11 on us” by Trading in my Iphone 8 and adding a new line with T-mobile on May 23. But still I was being charged for the device every month. When I called the Customer Service, they have mentioned that I will be charged for first 2 months and then it will be waived. I was still being charged on the device after 2 months, Customer service has mentioned that there is some issue and gave me credits for that month. I am still being charged for the device. After 5 months, now they mention that I am not eligible for the Promo and mentioned that I have to pay for the rest. I was being told in the store that I will get the device for free and that is the whole reason to take T-mobile Line and after all these conversations I am being told that I am not eligible.Who has to be blamed for this issue?
I've been trying to log into My Tmobile for 6 hours to pay my bill. If I try to log in with my phone number it said the information is incorrect. If I try to log in with my email address it tells me to enter a phone number to link to my account. If I enter my phone number it tells me that it's incorrect. If I try a password reset it tells me my phone number is incorrect. If I try to set up a new account it tells me my phone number is incorrect. I've had the same phone number for 12 years. I'm able to make and receive calls, send and receive texts, and data is working just fine.
I waited 1hr and 5 min until I got my call answered, for then be transferred to another line and 40 min and I am still waiting for any signs of life. T mobile use to be good, I have been with them more than 12 yrs, but I think is time to move on. They blame the Covid but today sept 9, 2021 they could get contract with another call center and get it solve. Time still counting while I write 42 min.
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