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my family members recently upgraded their phones without and now my phone is payed off and i’d like to upgrade to the iphone 12 pro, i was told by one of them that i cannot upgrade my phone until their phones and accessories are payed off, is this true?
I redeemed my coupon and got the app. Went to the local burger king and showed the 15 min timer to redeem, but was told the coupon was only redeemable on Tuesday even when showing them my phone with the information and countdown. My wife and I both had our coupons and got gipped. Anyone else getting this type of response?
So I am currently on a phone plan with my ex and looking to take myself off and onto a new plan. Store associates already told me they have no way of transferring numbers and phones between accounts which is crazy and really should be a thing but whatever. Apparently the only way and quickest way is to port the number out to another company and then port it back in. Does anyone know what companies this works best with and will work nicely with T-Mobiles system? I don't want to accidentally go with a company that is going to make the process difficult and take weeks or months.
Hi, I live overseas and I use my prepaid T-Mobile sim card & number for when I come to work / visit the US. I have not been to the US in a few months now and it looks like my number has been deactivated. Is there any way I can get assigned a new number without having to go into a t-mobile store?
Here's a bunch of dumb questions. Are One Plus and Magenta Plus the same plan but rebranded under a new name or are there specific features to be implemented or discontinued in Magenta Plus? If they are different, will One Plus customers be given an opportunity to either opt out or opt into the Magenta Plus or will we just be transitioned at some point?
Having a problem with my T-mobile Account being broken. Errors regardless of browser or device when logging in to renew prepaid. I can access the account, it just always (5 months running) has an error that says either "Sorry, there is a system error and please try it later" or "User is Unauthorized", or on the ipad it will say "Error Code 608". The account was created 5 months ago from a new ipad mini 5. After repeated attempts to add prepaid from myself and from T-Mobile support (the account would not accept any kind of user payment) T-Mobile support eventually concluded T-Mobile's system must be down, so they credited $10 to my account to provide 5gb for 5 months, and said next time everything should work fine. Well, it doesn't. Exact same problem for 5 months now. Account Errors regardless of browser, computer, or method of logging in. I assume my account didn't get setup correctly, as 5 months is a long time for T-Mobile's system to be broken. The 'Contact' link on my account is
Ever since Friday October 12, 2018, I've been able to complete the online login on t-mobile.com to access my prepaid accounts, it worked fine prior to that. On that day after I logged in I was greeted with a message saying my password was too old and it forced me to change the password which I did. After logging in successfully with the new password, as usual I get the "Select account" screen where I select prepaid number I want to manage as I have multiple prepaid numbers on this account, the link to that page is: https://my.t-mobile.com/choose-account.html After selecting a number I get the message: "We are currently having trouble with your request. Please wait a few minutes and try again."I get the same message if I select the other numbers as well. So it appears whatever changes they made to the site last week didn't account for prepaid accounts with multiple numbers associated with the login as I can't complete the login anymore. Can someone please forward this to the appropriate
My husband and I have switched over to Tmobile from Verizon about 2 months ago now. We were told that we would get reimbursed for our final bills up to $650 from our previous carrier, mine was right at that, and his was well under. We submitted every thing and at first we were getting text saying one was denied, so my husband called and got that situated, and we got a confirmation text a month ago with the scheduled amount of payment. Well today he calls because we haven’t received anything and what do you know, they say it was denied. The reimbursement team says the bill was “not legible”. The text I received was the perfect amount of money to total the two of our bills, if they were “not legible”, how was the text the perfect total. The lady that I talked to kept repeating that the pictures need to be in color and legible, and that I should have never got that confirmation text, that it must have been a “system error”. This system error has tricked me into believing that I was in th
I switched over to a prepaid line 3 months ago and every month I’ve had this same issue. After a few days of trying I finally get it to work. Not this time. I have used 3 different Visa and Mastercards and I always get the same error. Card number is invalid. Please try again. and Credit card in red text next to card number.I have tried this in Chrome, Firefox, and Microsoft Edge on Windows 10. Also, tried on different mobile devices. This seems to be a serious scripting issue on the payment site.Anyone else had this problem?Thanks!
I would like to know, once and for all...why the online bill payment system NEVER WORKS consistently. It is always on and off and TODAY it's OFF again! It's such a pain. Keep getting 'unknown error' message when I try to make a payment. And before anyone asks - the issue is on T Mobile's side and has zero to do with my browser as I've already cleared cookies and tried several browsers.Seriously, If I wanted to call I'd be doing that every month. When is this going to be fixed? I'm sure Tmobile knows about it. But when I do have to call the agents act like it's the first time they've heard of it (I know it isn't). Can we just get this fixed? How hard can it be?
Hello everyone, I’m running into an issue that is frustrating right now. To give a little backstory, the original account I created was a multi-line plan with two lines on the Prepaid Unlimited Plus plan ($60/line 1, $30/line 2). I was the primary line (line 1) and had no problem with online account access via my T-Mobile ID. Unfortunately, I was unable to receive T-Mobile signal at many of the sites I work at, so I had to port out to another (postpaid) carrier. Prior to porting out, I visited TWO T-Mobile stores and asked them if they could separate the two lines; however, they told me they were unable to do so in store and that I should call 611 for assistance. Prior to porting out, I called 611 and requested that they separate out the two lines; however, I was told that this is not something they can do either. They said I should just port out line 1 and line 2 will automatically become the primary line. Yesterday, I ported out line 1 to another carrier, and that port out was succes
I have Home security cameras that use the Samsung SmartCam App... They will work perfectly on my Iphone on WIFI but will not even bring me to the log in page when on the TMOBILE network. This is not a router setting, because the very same phone works with wifi. This changed happened recently. Any suggestions would be appreciated. If I cant get this fixed I will be forced to go back to my previous carrier.
hhello there! t Mobile used to be a great company, what happened?here is my story, they have been advertising how great their network upgrades have improved service. Well I tried the T MOBILE TEST DRIVE for 30 days, it worked well. I had coverage everywhere I went with my other phone, won’t name carrier but it wasn’t Verizon, (gsm) I still was not convinced, so then I tried another 3rd party service that uses t-mobile network for2months, it worked great. I was now becoming confident T-Mobile would work for me. I called t-mobile sales and was told that at my residence would have great service with super fast internet (data). Long story short we switched to t mobile. I had marginal service with my Android phone, but my wife’s iPhone worked somewhat better. I tried 2different Android phones, now a galaxys10, it has gotten worse and worse. now T mobile says that I won’t have good coverage, they have not done anything about it. Now every time I call for support I get transferred to an overs
Greetings - I was on hold for awhile, and the recording suggested (more than once:) that I schedule a callback from support. I could not figure out how to do so - neither from the web site nor from the android app. A pointer on where/how to do so would be appreciated. Thanks!
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