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  • 4,554 Discussions
  • 19,596 Replies
4554 Discussions
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ree.TFirst activity
asked in Accounts & Services
Travel to the U.A.E. and Amsterdam

T-mobile community challenged here. I will be traveling and don’t want to get stuck with outrageous fees. Reading blogs and seeing that some folks have to get a new sim card, but if I am reading the T-mobile site correctly I should be good to go? I am on the Magenta plan and T-mobile site says that the network AND my note20 plus is compatible. How do I actually confirm this?Any insights?Thankings!

5
drnewcomb
Pillar
2 years ago
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Pilot135pdFirst activity
asked in Accounts & Services
why did my bill increase 18% this month?

Why did my bill go up 18% this month ??? Is this how you're going to treat Sprint customer now? Do we have to start looking elsewhere?

1
gramps28
Pillar
2 years ago
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timphFirst activity
asked in Accounts & Services
Changing password every 60 days is a terrible policy

I recently log into my.t-mobile site and have to change my password due to this new policy. This new policy is terrible due to multiple reasons. Anyone who is current on IT security should know that changing your new secured/selected password to something new randomly causes more trouble than its worth. User can't remember these new things every 60 days if you create a secure combination for your password.I don't log in to t-mobile every day to see/change things. If you cannot secure my password in the first place, it's not our faults. Don't force us to change ours to cover your problem.

33
M
2 years ago
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peimillerFirst activity
asked in Accounts & Services
Sorry, that SIM card is Reserved. Please try that SIM again in 2 hours or contact T-Mobile or visit your local T-Mobile store for a new SIM card.

I have called t-mobile prepaid customer service, trying to transfer my boost mobile phone number over. They told me they would call me back but they never did. I called back again they said the same thing as the first agent, saying I have to wait 2 hours for it to work. but I have already waited 5 days by now, it is still not working. They never get back to me. Can someone please help? When I tried to reach out through livechat they all said they can’t help me through live chat. When I called back earlier today I got hung up on several times by 3 different people. 

1
syaoran
Pillar
2 years ago
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ToddFirst activity
asked in Accounts & Services
Sorry, that SIM card is Reserved.

I ordered a T-Mobile prepaid SIM a few days ago and it arrived earlier today. When I try to activate it I get the message “Sorry, that SIM card is Reserved.” So I called customer service and had someone tell me, after a long wait to talk to them and a longer wait talking to them, that they were referring it to the “back office” and that I need to wait two hours.I wait over two hours and eventually call back and apparently there is a two hour queue just to speak to someone. So while I’m in the queue I open up a live chat with a rep and am able to be spoken to slightly quicker. They redirect me to the prepaid customer service, apparently they’re different, and the guy who I speak to, after I told him I’d waited the two hours, tells me I actually need to wait two and a half hours. By this point it had already been over three hours, I tell him this, and he tells me to hold on before HANGING UP ON ME. I’m almost certain he did this intentionally.Luckily, I’m still in the chat with the other

2
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2 years ago
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topherzFirst activity
asked in Accounts & Services
Auto pay discount

So I signed up for auto pay for my first billing cycle coming up. Unfortunately the day its set to process is too soon so I'll have to cancel it and pay on my normal due date....question is, if I do so will I still get the discount for setting it up again?

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syaoran
Pillar
2 years ago
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HumanBeingHelper Level 1
asked in Accounts & Services
BestBuy Upgrade Error

I'm trying to upgrade a line by buying an iPhone via BestBuy. In the process, I have to type my phone and last 4 of my social so I can authenticate with T-mobile. It then gives me an error that my phone nad last 4 of my social don't match. I've been to two stores, both stores told me to call T-mobile or use Twitter. Twitter support told me to go back to a store and when I called T-mobile, they also sent me back to a store. I need to check if my SSN was correctly typed in the system as I've only had this plan for 5 days. How do I fix this? Thank you.

2
H
2 years ago
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MrcpuheadRookie
asked in Accounts & Services
Trade in offer for Pixel 6 Pro

I have a Galaxy Note 9 in great condition. When I went through the process to trade it in for a Pixel 6 Pro (retail $899.99), I discovered the monthly payment for EIP doesn't add up. It says after the down payment of $149.99,  shipping and taxes, there will be a credit of $86 applied after two billing cycles. The trade in credit is $450 total, so that leaves $364 in credits left to be applied over 24 months.  T-Mobile says the monthly payment amount is $16.08. Given the $86 credit comes off the financed amount of the Pixel, which is 750 after the down payment, the new financed amount is $664. So now for 24 months it is $27.67. Then there is $364 credit to be applied over 24 months. That is $15.17 per month. $27.67 minus $15.17 is $12.50 per month,  not $16.08.What gives???

3
J
2 years ago
rmk9785e
rmk9785eFirst activity
asked in Accounts & Services
Why can't IRS verify my identity using My T-Mobile phone

I have tried to create an online account at irs.gov and go to the step where they ask for a mobile phone number to verify my identity. When I enter my T-Mobile phone number, I receive an error message saying "We weren't able to verify your identity using your phone." I am the primary account holder of T-Mobile account. T-Mobile support states they do not know the reason for this failure. Is this just me or for everyone on T-Mobile?

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2 years ago
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abigailmacleodFirst activity
asked in Accounts & Services
Sim Card Activation when Abroad

I travel from the US to the UK frequently. Every single time i arrive, my Tmobile sim shows ‘no service’ and i have to call customer service 4 or 5 times to get it sorted out.  Some of the customer service representatives tell me it is because of my plan or that i need to upgrade.  Other customer service representatives go through the same 45 minutes of troubleshooting. I just have to persevere until i get that one person that can see the issue and ‘turn something on’ on their end and then everything works perfectly.   I wish I took better notes on exactly how they fixed it because this time around I have called twice and no luck.  Just the same old upgrades and trouble shooting pitch.   Does anyone know what i can do?  I have a very important meeting tomorrow that i was supposed to call into so i would really appreciate any help.

2
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2 years ago
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aznnrg177Learner
posted in Accounts & Services
Tmobile Insider Hookup code?

Hi! I have been with tmobile for 15+ years and I have never gotten an insider hookup code. Does anyone have a type 3 code they are not using that I can have? Thanks so much in advance!

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A
2 years ago
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leo_1251126First activity
published in Accounts & Services
Wifi Calling on Samsung S8 unlocked.

After 2 days trying to restore my wifi calling in my unlocked Samsung S8 I finally figure it out.I called T-mobile, we tried to reset settings and nothing worked out.Here's the solution:Press the Bixby bottom and say: "Turn on the wifi calling"Best Regards.Leo

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Pillar
2 years ago
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Jehlert3First activity
asked in Accounts & Services
Time Zone

In what time zone does the usage show up in on the phone bill?

2
G
2 years ago
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Jesse FlammeFirst activity
asked in Accounts & Services
Billing address “not valid.”

I’m trying to purchase a phone and plan, but when filling out my billing address, I get an error.

1
syaoran
Pillar
2 years ago
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robinwontFirst activity
asked in Accounts & Services
Two hour wait for customer support - then a hang up

I need to be able to receive verification text codes. I have called customer support twice now with a 2 + hour wait. I even decided to wait the two hours and the system disconnected me and would not allow me to wait. There is not even a “chat” area available for me to use. How do I get a hold of customer support in a timely fashion?

5
R
2 years ago
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magenta3796280Learner
asked in Accounts & Services
Legacy account balance wrong

I've got a legacy account for my emergency phone @ 10cents a minute.My balance is $44,my minutes available show 225.Do the math.

21
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2 years ago
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d4t4monFirst activity
asked in Accounts & Services
Turn off mobile data from t-mobile.com account

I'm trying to figure out how to turn off mobile data on my child's device from my t-mobile account page.I don't want to install a separate application, I don't want to have to take the device from them.I just want to shut down their mobile data access, using my t-mobile account interface.  I have circle on our wifi - so that is easily done.Is this something I can do from the t-mobile.com web site?Thank you

5
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2 years ago
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SherryKFirst activity
asked in Accounts & Services
Why is tmobile the only phone service blocking premium text?

why out of these phone services that the phones you sell is premium text denied? it was nit with sprint ? so get this as I figured out they have it blocked on their end so you will call and purchase new phones. Service access denied even for veterans that cannot verify accounts, to bypass this please download google voice and change all your accounts to your google number. AKA voip, tmobile i also fouund out is the only phone carrier that does this so that when you do call they will offer you to spend about 700 on a new phone upgrade. no other company just disables this, sprint even had it enabled til they merged, its all a call away from giving them alot of money ,, we did a story on this on our radio station and as a veteran military no one can ever use their tmobile number to verifuy their accounts to send codes so that you can access your online banks vetrans accounts, go to verizon, i wish i did but after this year i will be done with their asses. If you dont believe me than call…

5
F
Pillar
2 years ago
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buckholeFirst activity
published in Accounts & Services
Need online support for removing a phone line

I work odd hours so I am unable to easily call T-Mobile support. My wife moved to a different provider for work, so I need to drop her line from my account. (Her EIP is paid in full) I want to switch to an individual simple choice plan instead of a family plan. If I am able to do this online instead of over the phone it would be greatly appreciated. Thanks.

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2 years ago
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StyopaFirst activity
asked in Accounts & Services
Family Mode VPN Issues

Hello.It seems that when family mode is enabled and the VPN is active for some reason my child cannot access foreign sites.Is there a fix?Or if no specific fix, is it possible to disable the VPN at least for a certain period of time?

2
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2 years ago
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S-DavisFirst activity
asked in Accounts & Services
T-Mobile Data Breech Announced August 15 2021

What do we do? I t appears all of our T-Mobile accounts were hacked and thieves stole our SS numbers, birthdates, Drivers License numbers and everything else to destroy our lives.What is T-Mobile doing about this?  

17
K
2 years ago
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tsunamimamiFirst activity
asked in Accounts & Services
Parental control

How do you temporarily disconnect the hotspot on your child’s phone. Does t mobile have a feature to do this?

2
M
2 years ago
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TMANFirst activity
asked in Accounts & Services
Keeping Free Lines When Swithcing from Simple Choice to Magenta Max

I was wondering if you can keep all the free lines associated with your account when switching from Simple Choice Unlimited to Magenta Max?

2
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2 years ago
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ArbordaleFirst activity
asked in Accounts & Services
T-Mobile does not want to keep me as a customer

I have talked now for 4-5 weeks with Sprint/T-Mobile.  I have been a customer since 1998.  T-Mobile is forcing me to turn in my “older” phone that is 1.5 years old because it will not be compatible on the new network.  It’s an LG G8x ThinQ with the dual screen.  Flagship device for LG at the time.  It’s performance has been AMAZING… My lease is up this month.  My wife, who also has one, comes due later this year.  I have always paid on time, never missed a month, don’t call every month for credits...for 23 years.  Anyway, they want to “upgrade” me to a Samsung A32 (junk phone).  I am now shopping around and have found that through work, I can get the ATT unlimited Elite plan for $75 per line with a $10 credit per line (comparable to what I pay now)  They will also offer the S21 Ultra 5G for $13.89 a month with trade in (Tmobile currently offers the Ultra for $41.67 a month).  I’m trying to get a price match on the phone.  After talking to TMobile for an hour today (most of it on hold)

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2 years ago
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meadowsvarsity2000First activity
asked in Accounts & Services
Email to SMS Problems

I run a small Boy Scout Troop communication list.  I send out weekly email to sms reminders about activities.  Tmobile has blocked the email address I use.  I just got the following from sixteen (16) of my Tmobile users: -The response from the remote server was:550 permanent failure for one or more recipients (x@tmomail.net:blocked)  Final-Recipient: rfc822; x@tmomail.net Action: failed Status: 5.0.0 Remote-MTA: dns; d79033a.ess.barracudanetworks.com. (64.235.153.10, the server  for the domain tmomail.net.) Diagnostic-Code: smtp; 550 permanent failure for one or more recipients (x@tmomail.net:blocked) Last-Attempt-Date: Tue, 11 Apr 2017 16:18:25 -0700 (PDT) -I checked with barracuda and they said I wasn't on their list, it must be on Tmobile's endHow do I get unblocked?

15
M
2 years ago
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