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  • 19,619 Replies
4561 Discussions
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buckholeFirst activity
published in Accounts & Services
Need online support for removing a phone line

I work odd hours so I am unable to easily call T-Mobile support. My wife moved to a different provider for work, so I need to drop her line from my account. (Her EIP is paid in full) I want to switch to an individual simple choice plan instead of a family plan. If I am able to do this online instead of over the phone it would be greatly appreciated. Thanks.

20673
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2 years ago
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StyopaFirst activity
asked in Accounts & Services
Family Mode VPN Issues

Hello.It seems that when family mode is enabled and the VPN is active for some reason my child cannot access foreign sites.Is there a fix?Or if no specific fix, is it possible to disable the VPN at least for a certain period of time?

2
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2 years ago
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S-DavisFirst activity
asked in Accounts & Services
T-Mobile Data Breech Announced August 15 2021

What do we do? I t appears all of our T-Mobile accounts were hacked and thieves stole our SS numbers, birthdates, Drivers License numbers and everything else to destroy our lives.What is T-Mobile doing about this?  

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K
2 years ago
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tsunamimamiFirst activity
asked in Accounts & Services
Parental control

How do you temporarily disconnect the hotspot on your child’s phone. Does t mobile have a feature to do this?

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2 years ago
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TMANFirst activity
asked in Accounts & Services
Keeping Free Lines When Swithcing from Simple Choice to Magenta Max

I was wondering if you can keep all the free lines associated with your account when switching from Simple Choice Unlimited to Magenta Max?

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2 years ago
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ArbordaleFirst activity
asked in Accounts & Services
T-Mobile does not want to keep me as a customer

I have talked now for 4-5 weeks with Sprint/T-Mobile.  I have been a customer since 1998.  T-Mobile is forcing me to turn in my “older” phone that is 1.5 years old because it will not be compatible on the new network.  It’s an LG G8x ThinQ with the dual screen.  Flagship device for LG at the time.  It’s performance has been AMAZING… My lease is up this month.  My wife, who also has one, comes due later this year.  I have always paid on time, never missed a month, don’t call every month for credits...for 23 years.  Anyway, they want to “upgrade” me to a Samsung A32 (junk phone).  I am now shopping around and have found that through work, I can get the ATT unlimited Elite plan for $75 per line with a $10 credit per line (comparable to what I pay now)  They will also offer the S21 Ultra 5G for $13.89 a month with trade in (Tmobile currently offers the Ultra for $41.67 a month).  I’m trying to get a price match on the phone.  After talking to TMobile for an hour today (most of it on hold)

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2 years ago
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meadowsvarsity2000First activity
asked in Accounts & Services
Email to SMS Problems

I run a small Boy Scout Troop communication list.  I send out weekly email to sms reminders about activities.  Tmobile has blocked the email address I use.  I just got the following from sixteen (16) of my Tmobile users: -The response from the remote server was:550 permanent failure for one or more recipients (x@tmomail.net:blocked)  Final-Recipient: rfc822; x@tmomail.net Action: failed Status: 5.0.0 Remote-MTA: dns; d79033a.ess.barracudanetworks.com. (64.235.153.10, the server  for the domain tmomail.net.) Diagnostic-Code: smtp; 550 permanent failure for one or more recipients (x@tmomail.net:blocked) Last-Attempt-Date: Tue, 11 Apr 2017 16:18:25 -0700 (PDT) -I checked with barracuda and they said I wasn't on their list, it must be on Tmobile's endHow do I get unblocked?

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2 years ago
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thekittykiFirst activity
asked in Accounts & Services
Is this shipping date normal?

So recently placed an order for iphone x on 2/13 10pm (wed) and i paid for next day shipping. According to the website up all the way to the edoc signature, it would ship between when I complete documents (which was today) to about 2/19. But when I checked order status, it said it was backordered up to 3/14 to 3/28. Umm ?? If that is the case, I should had just retracted the next day shipping if I had known it was going to be backordered all the way to March ?? I didn't pay $12 for it to end up being shipped in March if every single page up to it said I would get it next week. Unless this is normal or something.

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2 years ago
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custforlifeFirst activity
asked in Accounts & Services
Get iPhone 13 Pro ON Us

The current promo of iphone on us requires a magenta max upgrade with trade-in for a credit of 800$ or 1000$ depending on the model of traded phone .I did get the deal and have upgraded to magenta max, but have second thoughts on trading the phone in.  I got a mail which says that I will get a one time credit of 136$ for iphone XR and 181$ for Iphone 11.  Have the following 3 questions 1: Will the monthly credit be 30 month credits on my bill minus the trade-in value?  (It doesn’t make sense that both XR and 11 end up with the same value eventually, since with iphone xr trade in I will get more in the form of credits on my bill  ).  they don’t talk about the credits in detail neither in  the EIP plan documents nor in detailed Terms and Conditions2:  If I dont trade-in send my current phone , will I still get the 30 month credits on my bill minus the trade-in value?3:  What happens if instead of iphone 11, I return a good iphone XR ?

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2 years ago
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stragoFirst activity
asked in Accounts & Services
What info do I need from the primary account holder to upgrade my phone?

What info do I need from the primary account holder to upgrade to a new phone and just move my SIM card to the new phone?

3
gramps28
Pillar
2 years ago
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magenta10070831First activity
asked in Accounts & Services
Advantage Program Discount

Hi, I’m trying to re-certify my advantage program discount as instructed by T-Mobile. My question is where can I find a current list of companies/organizations that participate in the program? I work for and are affiliated with different companies/organizations and want to make sure I choose the right one prior to verification. Can someone please let me know where I can find this list? I’ve been calling around everywhere and no one seems to know and the links that used to point to the Advantage program no longer work.https://www.t-mobile.com/business/customers/advantage-program-reverificationObviously there has to be a list somewhere otherwise how are they able to verify?please help ,thanks.

3
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2 years ago
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Lana.Ward77First activity
asked in Accounts & Services
I-messages not working on Iphone

Hello, I recently switched to T-Mobile and after I connected to it, I can’t any more to send iMessages to/from other people. I still can send regular messages, but I can’t see if it have been delivered or read anymore. My imessage is on in settings and I have an iPhone. What should I do to be able to send iMessages again.  Thank you

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Pillar
2 years ago
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hotclick56First activity
asked in Accounts & Services
Is the $100 T-mobile reward a scam?

Is the $100 T-mobile reward a scam? 

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2 years ago
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dchomedanFirst activity
asked in Accounts & Services
Monthly payment option disappeared for phone upgrade

If I’m lucky someone will answer this before I wait over 2 hours for a service rep to reach me in the queue - especially if it’s just to tell me I’ve lost the option to pay monthly for a phone upgrade because TMobile has done a credit check on me.Is creditworthiness the only reason the monthly payment option would disappear from the website’s upgrade process?It would be nice is there was an explanation in the web pages so that I don’t have to search around to find out why.  My thanks to whoever can advise.  

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2 years ago
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magenta10534680First activity
asked in Accounts & Services
Cancel Prepaid- Switch off AutoPay?

Hi,My prepaid balance has been paid off until 15th January, 2020. I want to cancel my prepaid account now. Since T-Mobile does not offer any refund on Prepaid services, I just disabled the AutoPay option. Couple of questions:- Does this mean that as of 15th January, my Prepaid Account will be cancelled automatically?- Is there anything else I need to do now.Thanks.

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gramps28
Pillar
2 years ago
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mnikatorrFirst activity
asked in Accounts & Services
Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

I am trying to send a text to a 5 digit number and i get a response, "Services Access Denied", Why?

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Pillar
2 years ago
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SSB-BFSFirst activity
asked in Accounts & Services
Trade-in Value amount different?

Decided to do the 5G promotion trade in.  Went through all the steps and got offered the $415 for an iPhone 8+.  Received all the documents, and at the bottom it says the following:Does this mean the trade in will only be $100, instead of the $415?  Somewhat confusing.  

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syaoran
Pillar
2 years ago
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magenta10011131First activity
asked in Accounts & Services
Verification Text

Hello,So it seems like I have alot of problems getting verification texts from apps and services when I am trying to confirm my phone number.Just 2 examples that I have run into recently is Paypal and Waze.If anyone has any idea why this is happening to my phone and no one else on the account that be greatJust for reference I am using a Galaxy S8 Active

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2 years ago
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SupaKenFirst activity
asked in Accounts & Services
Unable to get Verification Texts

Many apps require sending a verification text for two-factor authentication.  After moving to a new phone, I am no longer receiving these for many apps.  T-mobiles 2 factor code comes through, but FanDuel and Robinhood for example, no longer do. 

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2 years ago
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NauticalFirst activity
posted in Accounts & Services
removing a phone line

I need a line thats fully paid for off my account. 

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gramps28
Pillar
2 years ago
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adamcharles1972First activity
asked in Accounts & Services
Updated credit card for new phone, order still on hold.

My new phone order says kept on hold even after updating credit card information and being successfully charged. The phone rep says it's clear on their end but takes 72 hours to show on my end. Is that true, and why would it take 72 hours to show up on my end?The last card I tried was the same one I use to pay my bill. When I called Chase they said T-Mobile kept trying the wrong number. I told them I repeated it back to them several times and they repeated it back to me, and that I had done it online myself. They tried to say all of us put the information in wrong. Whatever. I used a different card, also with enough money and that got denied, too. I called today and used the original card and that went through, charged my account, but it's still on hold. Why would I have to wait 72 hours? That make no sense. They said it takes the system 72 hours to update. But it updates immediately on their end. How does that make any sense? If I owed them money what if I said "I sent the money today

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2 years ago
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Lopelex45First activity
posted in Accounts & Services
phone outage $100 ?

I got this as a text today and I’m wondering if it’s legit…

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2 years ago
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magenta6730844First activity
posted in Accounts & Services
Phones not working

I can't make or receive call telling me I'm being redirected to T-mobile. Why?  My bill isn't not behind. We can't connect to anything and own Tmobile account isn't telling me anything.

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2 years ago
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magenta6856122First activity
asked in Accounts & Services
More than one authorized user

It is exceptionally frustrating to not be able to make changes on an account where I am the owner. My husband and I are on the account. As well as our children. There is absolutely NO reason we can not have 2 authorized people On the account. Every single time I need to make changes on the account I have to have a code sent to my husbands phone, call him at work, then make the changes. No matter how much or often we have told you guys there are two full fledged adults on the line. We don’t need or want your protection from ourselves. Please change this. We have called numerous times on this issue. Each time being ”warned” that this other authorized user can make changes to the account. Then asking if we are absolutely SURE we want this? Of course we are sure. Then they say they have changed it. Then you try to do something and nope. Not an authorized user. So annoying. Just let people decide for themselves what kind of security they want. I’d prefer to never have to be sent a code...au

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2 years ago
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Bre BreFirst activity
posted in Accounts & Services
T-Mobile scam

I received this text today. It's a scam don't click the link. 

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drnewcomb
Pillar
2 years ago
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