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  • 4,562 Discussions
  • 19,657 Replies
4562 Discussions
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Czuniga24First activity
asked in Accounts & Services
Does T-Mobile Have Any Training for their positions?

 I cant emphasize here the importance of having a team, especially customer support that are supposed to know what is going on. What a nightmare of an issue that I have ongoing with my account, I just cant even begin to stress the fact. I have been with this brand for 8 years and I have had nothing less than a nightmare going on since 2 months now. Endless hours on the phone, charges on my cards, no explanations, no call backs that they mention. I get some temporary “help” or “relief”, only to wake up to an unknown charge again. The last one was impossible to have refunded so I have to file a dispute on my card-Sad. I have never been so defeated. Here I am on hold for 25 minutes waiting and waiting. 

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1 year ago
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DeborahyeremaFirst activity
asked in Accounts & Services
refer a feiend

I’m currently trying to refer a friend for the “you get both $50” but every time I plug in my information it won’t submit my information and just refreshes the page. Any help would be amazing!

1
J
1 month ago
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MarcendFirst activity
asked in Accounts & Services
charges for 2 days of service?

I ported it over from Verizon after two days I decided to port back. I had reached out to customer service prior to that and they told me that I had 14 days for buyers remorse and I would not get charged for anything. There’s a satisfaction  guarantee, Today I went into my bank account and I saw that T-Mobile withdrew $96 from my account. When they told me they were not going to charge me for anything.. has that happened to anyone? I already submitted a complaint with the FCC. Hopefully they help me figure it out 

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9 months ago
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jlflibertyLearner
posted in Accounts & Services
Switched two lines, two more to go.

20+ years T-Mobile customer and have began switching carriers. I have found three others that save me significantly over T-Mobile before this money grab at the expense of their customers banking information security. See other posts where I laid out the facts. The potential billions more they make if you prefer to keep your banking information secured from their frequent (massive) data breaches. Once my children get their phones switched, I’m done with them. They are a German company now anyway so they give a flip about Americans wishes for security. My new carriers are USA all the way.

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J
1 year ago
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LoriT1First activity
asked in Accounts & Services
additional line

I hav an account with four lines can a fifth be added?

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L
1 year ago
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randyq01First activity
asked in Accounts & Services
move phone number

I want to move my home number as a second line on my iPhone

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R
1 year ago
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kentuckyjimFirst activity
asked in Accounts & Services
Can't Access AutoPay

I’ve been using AutoPay for many months but I need to change the bank account number.  For several days I’ve been easily able to access my Dashboard, etc. on the TMobile website but clicking on anything related to AutoPay anywhere on the site only produces a blank page. 

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K
6 months ago
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thegreatdame0323First activity
asked in Accounts & Services
Voicemail blocking

Does anyone know how to shut off voicemail without downloading another app or using another program?  And if not, THEN WHY DOES TMOBILE IGNORE THEIR CUSTOMERS!?

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gramps28
Pillar
4 months ago
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MPCCOLFirst activity
asked in Accounts & Services
NetFlix availbility when traveling in CONUS or Europe

Will the new Netflix proceedure allow me to get Netflix if I travel and have to log on to a new connection. I travel a lot to Texas and northern Calif. Will I be able to log in from Germany or prgue which I travel to 4-5 a year.It is my understanding that all my 3 lines are elgible for Netflix, correct?

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1 year ago
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amaciaFirst activity
asked in Accounts & Services
need to file a grievance

Is there a direct line for filing a grievance and or email address need this ASAP regarding an order that was place a week ago and there is not a clear reason on why I have not received or no way to cancel no even by the client services support. Asked to speak with a supervisor today and associate Camil in PR told me that she cannot transfer me to the supervisor since he is busy, she explained to the supervisor my case and told her to tell me that I just have to keep waiting. No having count that I have been waiting already for a week for the order to arrive. The money was taken out of my bank account already. 

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7 days ago
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KmacFirst activity
asked in Accounts & Services
T-mibile Home interne

Joined up a little less then a month ago everything was good, 175MBPS  100MBPS up then the wall fell. 8 days of 0.67 up and 0.67 down with no end in sight, I have a ticket open should hear back tomorrow, just wanted to share I did a mobile run in the neighborhood checking speeds, nice to have a portable generator to plugin the 5688 T-mobile modem, it seems a 5 or 6 block area is affected 0.67 up and 0.67 down, sent the data sheet with location to support on Twitter, customer service has been empathetic to the problem ...there has to be a better way with this technology , and the way T-mobile works with there customers has to improve...communication needs to happen we RELY on this tech.

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K
11 months ago
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ThisCompanyOsTheWorstFirst activity
asked in Accounts & Services
This level of suport is a joke, but here goes...

When I log in to my account and go to account plan details and select Netflix, the next page that opens is blank save for the message “ An Error Occurred. ” Now, I don’t have a clue how the T-mobile community can fix this, but since T-Mobile support is so pathetic, we’ll see.

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2 months ago
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cdfoleyFirst activity
asked in Accounts & Services
Past Long distance call to London in November or December

I need a phone number I dial in November or December to London England to St Mary HospitalPlease help to find the number

2
syaoran
Pillar
7 months ago
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rmiles7721First activity
asked in Accounts & Services
Porting a single number from my plan to a different provider.

It’s been quite a while since I have done this so need to know what info I need. My daughter’s are both on my plan along with my wife and I. My eldest daughter’s at that age where she needs to start paying for her own phones (or her fiance, idc). When she moves over to her own account or onto his, which is at a different provider, what all information will I need to bring/know. I did it with my son about ten years ago but can’t for the life of me remember what all I needed to have with me. My passwords and pin of course, anything else? 

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3 months ago
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RaglandvrFirst activity
asked in Accounts & Services
runaround on hot spot data usage?

Is it just me or is T-Mobile give you the runaround instead of resolving questions and issues. I've been trying for 2 weeks to get an issue resolved with my hotspot data and the people I've talked to seem to act like they have no idea what hotspot data is.

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10 months ago
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SeniorOverboardNovice
asked in Accounts & Services
You are the meanest corporation

 to further my issue that not only did you take out and unauthorized payment, threaten to close my account and send me into collections but you throw me out to NM for help. Even stating I am disabled, currently homeless, wheelchair bound and do not have any funds thanks to you cleaning out my bank account you want me to write you a letter. With no funds for stamps or stationery, no way to travel about on my own and most importantly as stated in all my conversations I suffer from Parkinson’s which is excruciatingly painful to even attempt to write long hand. Really in this day and age you have no direct e-mail or tty phone support. You are just plain cowards hoping to dissuade people from following up. Thankfully there is word of mouth via social posting. Word of mouth is better than the sword either way I do not care but warn others what they may expect.  BTW it should be noted I did nothing wrong, by your own admission you stated not once but twice that the agent erred as well as supe

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1 month ago
Y
YHer
asked in Accounts & Services
bill

Created in error. 

0
Y
1 year ago
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tarawa40First activity
asked in Accounts & Services
BILLING INFORMATION

We just added a line and changed to military discount.We all paid billing as of 07/05/23 and started new Plan on 07/07/23; Now we are being billed full month of new Plan on 07/26/23. We were told during our Phone Plan setup that we would not be billed again for July.  Since we were paid-up to 08/05/23.We believe we are paying for an extra 10 days...

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1 year ago
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SouthPhillyPTFirst activity
asked in Accounts & Services
Unlimited 1 Hour In-Flight Sessions

When using the unlimited 1 hour in-flight WiFi on a flight longer than 1 hour, does this mean I will be able to log back in after every hour of WiFi usage unlimited times? Thanks for the clarification. 

1
syaoran
Pillar
6 months ago
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CustomerServiceFraudstersRookie
asked in Accounts & Services
account fraud

I have had Magenta Max since Dec 2022The service stopped working in May 2024. I stopped getting my unlimited data and cell service.I reported loss of service and did multiple rounds of technical support from mid May to June to fix it. They did not. I didn't have service for almost a month when i stopped Autopay in June  and announced suspension of my account because I wasn't getting service.Customer service has been despicable since then.I submitted dozens of attachment proofs to customer service and customer service refused to acknowledge any of evidence taken from May to July. They insisted I owed them money for May-JulyI notified the company that they have voided the contract and I asked for my phone to be unlocked. I haven't had phone service since May, I NEED to find a legitimate phone carrier.T-Mobile has continued to charge me for June and July despite not having Magenta Max for over 2 monthes. I haven't had unlimited data or cell service since May and they cut off my amenities

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1 month ago
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PangamanRookie
posted in Accounts & Services
internet sux again

Less than 2 mbps

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1 year ago
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MonixFirst activity
asked in Accounts & Services
international plan

I have ONE Plan and I would like to get another international pass or any pass that has unlimited data for my trip. I used the 5G already then bought the 15G one and my account is saying I have used all my capacity in passes; what if I need another one? Please help me.

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9 months ago
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NbayoungboyFirst activity
asked in Accounts & Services
i need money

One thing I like to do is help homeless 

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N
1 year ago
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gac4494First activity
asked in Accounts & Services
Google Nest

Google nest does it work and how difficult is it to set up. I am fairly teck savvy but not an expert.

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1 year ago
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Stephenbraga25First activity
asked in Accounts & Services
So i have T mobile Metro and i purchased everthing like Tablet with Hotspot service forall

So why in the hell when I go to  hook up my hotspot which I have my own Wi-Fi it tells me to download the administrator for T-Mobile hotspot and I go and then I go login my phone number it says I have a metro number it won't take it 

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1 year ago
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