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Accounts & Services

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magenta10618124First activity

asked in Accounts & Services

How long do i need to be off tmobile to qualify for their new customer deals?

I've been with tmobile for over 15 years and do not need/want to add a line to qualify for the BOGO deals. i've been shopping for other carriers and found some nice offers. I'm planning to switch but am not sure if i should sign a longer term contract for their offers. How long do i need to be away from tmobile to qualify for their BOGO deals for new customers?

3 years ago

johanan3783First activity

asked in Accounts & Services

Is there any way for the account holder to get a log of internet history?

3 years ago

magenta10617415First activity

asked in Accounts & Services

how do i connect my samsung s20 phone to my stereo system?

i am trying to connect my samsung s20 to my home stereo to play pandora through the households main speaker system. the stereo is an older system, so wireless or bluetooth technology isn't available. is there a speaker cord that i can buy to connect my phone to the stereo? thanks

3 years ago

salilkFirst activity

asked in Accounts & Services

Prepaid PIN

I recently switched from TMobile and need the prepaid PIN for the transfer. My phone is not working so cannot call the customer care number to change it.Is there a way to change it by email or some other way ? - Salil.

3 years ago

krismeisterFirst activity

asked in Accounts & Services

Prorate Final Bill?

Hi, I'm having difficulty finding some information.If I change carriers and cancel my T-Mobile service, will T-Mobile prorate the final bill? If YES: Can someone link to the service agreement which specifies this?Thanks!Kris

3 years ago

magenta10616297First activity

asked in Accounts & Services

External IP address registered to VPN proxy company?

I use my TMO Prepaid Data plan in a LTE router for backup Internet service at my home. It connects to the same cell on the same tower every time. Recently, when doing a Speedtest, the service provider shows as DataCamp Limited or Web2Objects LLC instead of T-Mobile. AFAIK, these are VPN proxy IP addresses. The Datacamp IP shows up as downtown Manhattan, the Web2Objects in Brooklyn, NY. My LTE connection is to T-Mobile Cell ID 13034502 on LTE Band 12T-Mobile Cell ID 13034502, LTE Band 1. The Tower eNB ID= 50916, [310, 260, 23022] Latitude: 40.759268, Longitude: -74.695283. DataCamp Limited is a UK company. I have had no success attempting to contact them. I wouldn't think they would want me using their resources and I don't want to either. What to do?

3 years ago

wizzard2k2First activity

asked in Accounts & Services

why are some calls getting 'bounced' (busy signal) or just going straight to voice-mail

this problem is very perplexing. some people who call are getting a busy signal, some go straight to voicemail, but then some get through. no rhyme or reason as to when it happens or where I am. last time it happened, there were no external connections (bluetooth or wifi). I tried calling tech support - failed to get through.

3 years ago

magenta9531025First activity

asked in Accounts & Services

fariasyannaFirst activity

asked in Accounts & Services

Simply prepaid, what happens if I don't pay?

What happens if I don't refill my simply prepaid plan? I've been trying to put it on pause because I needed to travel but the support is being extremely unresponsive. I will stop paying it since they can't help me.

3 years ago

magenta6184902First activity

published in Accounts & Services

I just recived my new phone in the mail today. I need to know hiw do i register my existing phone number to the new phone and sim card. As this sim card is a different size than the one in my old phone.

Need guidance on activating new phone and new sim.....to an existing number.

12382

3 years ago

magenta1508319First activity

asked in Accounts & Services

Missing Contacts

Help! All of my contacts are suddenly gone! How do I get them back?

3 years ago

magenta9492909First activity

asked in Accounts & Services

Another possible fraud alert

I just received a text stating:primary number has been updated to ********** (voided out to protect my phone number)and that number will begin receiving all account notifications, This number will no longer receive account notifications but will continue to receive other notifications from T mobile. If unauthorized please call 1-800-937-8997 or dial 611 from a T mobile phone. I do not have a T mobile account and the number matches the one given in this thread: Fraud?

3 years ago

magenta10614526First activity

asked in Accounts & Services

Continuous Redial

Does T Mobile have a continuous redial feature for when you can’t get through to a busy line?

3 years ago

magenta8651314First activity

asked in Accounts & Services

deactivating a line

how do I deactivate a line

3 years ago

magenta10613082First activity

asked in Accounts & Services

Three way Calling

Does T--mobile charge for three way calling initiated from your iPhone, is the three way call include in the unlimited talk/text?

3 years ago

magenta10613834First activity

asked in Accounts & Services

Lose Prepaid Balance if Switching from Prepaid Plan to Connect?

I noticed that a new sim card must be purchased to migrate from a Prepaid plan to the Connect plans. Does this mean we also would lose our prepaid balances in the process?

3 years ago

magenta2738723Helper Level 1

asked in Accounts & Services

New Connect Plan and taxes?

Very simple, direct question:When I look at the "Taxes and Fees Breakdown" of my current postpaid (T-Mobile ONE) bill, are the per-line "taxes and fees" the same as would be added to that line if switched to the new Connect plan?This question is partly about the accuracy of the "Taxes and Fees Breakdown" for my current plan and T-Mobile's "uncarrier" transparency.Background: there are several lines on my current plan -- for adult children -- that would be perfect for Connect. I would like to separate them from the current plan so they can be on their own, but getting an accurate cost estimate is essential.

3 years ago

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