Accounts & Services

Ask about your plan, added features or offers

  • 5,266 Discussions
  • 19,740 Replies

5266 Discussions

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susmanNovice
asked in Accounts & Services

Costco Activate Scam

Received a text from 456 on 2/7/2024 congratulating me on my approval of Costco Activate (whatever that is).

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2 months ago
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RichNJFirst activity
asked in Accounts & Services

Will I lose promotional device credits if the phone number originally assigned to the device was changed due to porting or a change in responsibility

For the past year, I have had a T-Mobile Magenta Max Military family plan with 6 voice lines associated with 6 devices all being paid off with promotional credits.  One of these 6 devices, a Samsung Galaxy S23, was intended for my personal use, but since most people contact me using a business phone provided to me by the company I work for, I rarely used the Samsung Galaxy S23. I recently left this company and they allowed me to retain that business phone number via a change in responsibility to “port” that number to my personal Samsung Galaxy S23.  I contacted T-Mobile and was told they could change the number on my Samsung Galaxy S23 from the number it was originally assigned to the number ported from my previous company and there would be no change in my monthly billing.  Although I generically use the term “Porting”, I’m told this is actually a “change in responsibility” since company business phone was also on T-Mobile.  a job which provided a business line paid by the company.The

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R
3 days ago
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Jim5129First activity
asked in Accounts & Services

Is the site down

trying to pay my bill but the site is down

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syaoran
Pillar
3 months ago
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RosariopatricFirst activity
asked in Accounts & Services

Im unemployed

I’ve been unemployed for a while and really need phone service. Is there anyway Tmobile can help me?  I never seen to get a call center in  the states.  All i ght is the one in the Philippines and repeats of the same thing, like they have limited information.

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gramps28
Pillar
2 months ago
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joewFirst activity
asked in Accounts & Services

Home Internet - Had to reconfigure Device after 2 days

Hi,Just received the tmobile home internet modem two days ago, everything was fine until this morning when the devices would not connect to the internet.The message on the modem said download the tmobile internet app. I went into the app and it made me reconfigure the modem again.Is this normal? How often does this happen? Have others seen this?I have not disconnected my current internet provider yet, but if this keeps happening, I will probably keep my current provider and return the modem.So far, the speeds are very good, but I also need a reliable network.Any help on this would be appreciated.Regards,Joe    

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J
1 year ago
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BrianB40First activity
posted in Accounts & Services

Can we please have secure shipping.

I recently purchased a I phone 14 pro max in October. The phone never made it to my house due to ups shipping service. The package was missing per ups employee when contacted. I then went through T-Mobile to get refunded for the phone that I paid for. T mobile was good for the refund. I then tried to purchase the phone for a second time in December. I then received a text from ups stating the merchandise is missing. This is now the 3rd time I have purchased the phone online through T-Mobile. I have received all my money back from T-Mobile but this business is loosing so much money or theses phones maybe cheaper then what the price tag is. I recommend T-Mobile to have better shipping methods. So I don’t have to wait and still pay for a phone that I don’t even have. People need to be compensated for their purchases. We will see if I get the phone this go around.

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gramps28
Pillar
1 year ago
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VykxFirst activity
posted in Accounts & Services

problems with my T-Mobile account

 

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V
1 year ago
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jrm242First activity
asked in Accounts & Services

Paramount promotion

I have TMobile internet and phones. When trying to get the promotion,  it say my current plan doesn't qualify. Then it gives an option to choose a new plan, which is the same an that I already have. Don't know what I should do besides talk to them about the issue.

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J
1 year ago
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RosanneFirst activity
asked in Accounts & Services

Why was my number canceled

Why was my phone number canceled

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gramps28
Pillar
1 year ago
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KellyjoFirst activity
asked in Accounts & Services

T Mobile Service

I have only been with T Mobile two months. The first week my phone (Brand New) $1200. The trips I made to the store to have it taken care of was 5 hours of my time. New Phone comes in and they charge me to connect it. What I have been a Sprint Customer for 21 years and never have I had such problems. I did auto pay T-Mobile uses my card like it is a charge card. They up my bill by $46.00 in one month. I have spent now 1 hour and 30 mins waiting for someone to answer not including all the time I have called to get these questions answered. Is anyone else having this problem? I am ready to go to a company that respects your service.

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K
2 years ago
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diggindudeFirst activity
asked in Accounts & Services

tmobile cheated me out of $40/month internet.

Tmobile pulled their usual bait and switch on the $40 internet deal.They manually corrected the error for 6 months, and then told me I didn’t qualify because I signed up for the promotion outside of the offer period.They actually switched my sign up date to break their own contract. 

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2 years ago
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DragonFirst activity
asked in Accounts & Services

replace phone

Is do I check out nuts replacement phones

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2 years ago
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Tired of the spamFirst activity
asked in Accounts & Services

im guessing this is more bull spam?

 

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tidbits
Pillar
1 year ago
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EDavisFirst activity
asked in Accounts & Services

data restriction

We still can't turn off data usage per line.  We can block calls and texts but not data.  All other carries have this option.  

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E
2 years ago
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kimcsFirst activity
asked in Accounts & Services

autopay issue

every month for at least the past 3 months, I get messages saying the autopay did not go through.  I thought it was because I was getting next to my credit card expiration date, but I got the new card with the new date, and I got the same message yesterday.  I went to pay today, but the website said my autopay was being processed and if I paid now I might double-pay.  I tried to call customer service, but they asked for my pin, which I don’t remember ever creating or using, so I chose the “I don’t have one” option and so the robot hung up on me.  Any ideas of how to get through to someone to see what’s going on?  

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syaoran
Pillar
1 year ago
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AlveeraFirst activity
asked in Accounts & Services

International Card was charged but bill is still showing as unpaid.

I have the $75 post paid plan and I used an international card to charge it. The t mobile app said payment isn’t processed but the card was charged and and equivalent of $75 deducted. I don’t understand. How can I get my money back or use that $75 to pay the bill?

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syaoran
Pillar
1 year ago
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tlkacp12First activity
asked in Accounts & Services

Could you care less

This Thursday I will be leaving the Sprint/T-Mobile nightmare after 13 years. I finally had enough of their “team of experts” incompetency and lying. Renewed a few months ago and recorded my conversation with my “expert”. Promised me a rate I never received and said they would take my trade in an then wouldn’t. When I offered to play them the recording, they said they didn’t want to hear it and that they weren't going to honor what I was told. Then recently they were going to get me a phone to replace my other phone which was under warranty. Its been over a month with the broken phone, and they had made up every crazy excuse under the sun as to why i still haven't gotten the phone. Today I got an email saying the red phone I ordered (I did not order a red phone) is on back order and may not be available until January. Enough is enough. Moving to Verizon with brand new phones that will work. My wife cant believe I’ve waited this long. They are lying, incompetent thieves.

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1 year ago
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jsbbq22First activity
asked in Accounts & Services

Trade In Credit for Existing Home Internet Customer

I signed up for the TMobile 5G home internet service a few months ago.  Now I would like to transfer two lines from Verizon to TMobile, and get the trade in promotional credit of around$750 for my two existing phones.  Am I eligible?  

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J
1 year ago
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Radar 007First activity
asked in Accounts & Services

elder !bill add ons without told

Yes I was added on next-door 15 $20 on my bill this month the taxes late fees which it was that late so they have seven more days and three dollars for something else which I did not my bill went through 55 to 70 i refuse to pay that what should I do I have had trouble in the past with T-Mobile and one a lawsuit against them

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F
Pillar
1 year ago
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SkyejamesFirst activity
asked in Accounts & Services

add bank ?

What is add bank and what does it do ? 

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gramps28
Pillar
1 year ago
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ganoejhilFirst activity
asked in Accounts & Services

Netflix

Is Netflix included on the Magenta Military Plan?

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C
1 year ago
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solisFirst activity
posted in Accounts & Services

solis

i whant to get a new phone but i whan to make sure wich store has it 

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2 years ago
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MarkleyFirst activity
posted in Accounts & Services

2 Months Later, T Mobile has no documentation of the new plan that was promised to us!

   Back in July we change from 2 lines at a higher amount to 1 line with a less amount, and we also rolled in 1 new Iphone 12 for the Lady of the house.  August bill comes around and its higher than promised.  We call them and speak to someone out of the U.S. of course, the see the error on their part and make the adjustment for the amount promised.  I asked to have a U.S. rep contact us and they promised they would.  Nothing, no call, no show . . . .  September bill comes in and again its higher than originally promised.  So we go through this lil rodeo again, they make the adjustment, we pay and now we’re happy again.  I asked to have a U.S. rep contact us and they promised they would.  Nothing, no call, no show . . . .  October bill comes in and again its higher than originally promised.   Called a Rep, no doubt not in the U.S. went round and round with the Lady, I asked to speak to a U.S. rep, stated that she couldn’t promise me one if I went back into the calling que.  Funny how w

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1 year ago
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cornycellFirst activity
asked in Accounts & Services

pdf not available for online purchase in account activity

Made an online purchase of a phone case as part of a pre order deal for the Z Fold 4 for up to $90 free.In the account activity it shows the transaction. It does not have the option for the pdf access. I need to provide that so I am able to receive the pre paid virtual card. What are my options?

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1 year ago
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KajuRookie
asked in Accounts & Services

active pre paidsim card but no signal in overseas

I’ve a prepaid  sim  card  (legacy pay as you go) I am in HK but recently there is no reception when using the SIM card here. I’ve been using to receive verification code in HK all this years & no problem before.  My plan is still active. I am not sure if this is because the big SIM card has defect or something wrong with my old mobile phone. Since this is the big SIM card , I do not have a mobile that can insert the big SIM card to try it out. I tried to authorise my cousin to change a small  SIM card on  my behalf with  my authorisation letter but T-Mobile staff in the shop not allow a 3 rd party to do so.Pls advice if I should ask someone to cut the SIM card to a small sim to give a try. Thx. 

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K
1 year ago
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