Accounts & Services

Ask about your plan, added features or offers

  • 4,849 Discussions
  • 18,107 Replies

4849 Discussions

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TestingMyPaitenceFirst activity
asked in Accounts & Services

Trade in from hell

Post office is not accepting the FIRST-CLASS mail labels.  They stated that the label needs to state GROUND.I’ve been given the run-around with the store and the 1800 support line with. The people on the support line are useless regarding this.  They just make up things and tell you to do them.    For instance, “the label you print that states USPS isn’t for the post office but for the store.. Take the phone to the store”   

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2 months ago
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osageorange4First activity
asked in Accounts & Services

data usage in panama

Can I use my phone in Panamá up to 5 gig for free per month. Not phone calls only text and surfing online ? 

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7 months ago
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magenta7485432First activity
asked in Accounts & Services

15 years with tmobile and getting promised to fix issues but not happening

Hi,15 years with t-mobile. About 4 months ago added lines under my family plan and all the problem started! Billing all screwed up! Every time happens I have to deal with this! Last 4 months I have been calling and issues arent fix! Please help or at least tell me if you cant fix so I can move on to a different company!

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5 months ago
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Anthony7058First activity
asked in Accounts & Services

phone/account issue

My father got me a phone years ago. But due to me being a child and my father an adult I wasn't aware of the agreement he had in place but long story short the lady ups and leaves and I'm stuck using the phone on only wifi. Now that I'm older could I just pay off the phone and switch it to a new service provider?  This is a sprint device and from what I cant tell it was a sprint account

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gramps28
Pillar
3 months ago
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Larry SchreiterFirst activity
asked in Accounts & Services

Debit card

I have a problem putting my debit card on the internet for any reason.  Why do I lose my 10.00 discount when I have been paying with Visa for a couple of years.  If that is a problem I will discontinue T-mobile at my earliest convenience.                                                           Larry Schreiter 

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1 month ago
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Alvaro PalmaFirst activity
asked in Accounts & Services

Move to postpaid and invoice increased at the second month

I recently needed a third line, so decided to move to postpaid, $130 for the 3 lines. I also was offered the Netflix on US promotion, which should add $11 or so to the account. Big was my surprise when this month the account went up almost $25. And of course, calling to the Help line is a test to your patience, as nobody ever answers (unless you have 15 minutes to spare waiting on hold). Anybody having the same issue? I know the amount is not that bad (14 extra dolars a month won’t bankrupt anybody), but is the fact of offering a price and then adding ludicrous fees on top the one that really pisses me off.

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2 months ago
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Mountaineer BFirst activity
asked in Accounts & Services

Can I combine these promos?

Can I combine these 2 offers? If so, sell it to me. Get a FREE voice line.With monthly bill credits. Plus taxes & fees for some plans (e.g. Essentials, Simple Choice); monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling $3.49 per voice line ($0.50 for RPF & $2.99 for TRF) applies; taxes/fees approx. 4-38% of bill. Limited-time offer; subject to change. For existing family plan accounts (2-10 voice lines for most qualifying plans & 2-3 voice lines for Business Unlimited Select, Advanced, and Ultimate customers). Qualifying credit and regular-rate Magenta, MAX, Essentials, ONE, Simple Choice 2GB, or Business Unlimited, or Go5G plan required. If you have cancelled lines in past 90 days, you may need to reactivate them first. $35 device connection charge due at sale. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines or change plans. Limit 1/account. May not be combinable with some offers or discounts (e.g. other service discou

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tidbits
Pillar
1 hour ago
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JonathangFirst activity
asked in Accounts & Services

need assistance

Good day. I’m currently outside the U.S. and didn’t make use of this line as of yet. The bill expired and I would like to make the payment but I have no service. Is there a way you can help me?

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7 months ago
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Dee TeeFirst activity
posted in Accounts & Services

Shopping for new service provider

I had Sprint for about 15 years. I didn’t think there could ever be worse customer service than Sprint. Then it was switched over to T-Mobile and you guys win!  What a great picture but you guys suck. I set up a payment plan and when the first payment was due, I got a notice that said the payment didn’t go through. Ok. So then I try to manually enter a payment. I get a message that the original payment is being processed. Ok. I try to chat with customer service because I do not want to pay twice. I’m funny that way, I like my money. After a half hour on the chat whoever I was talking to only got as far as asking me when the original payment was scheduled for. Then this morning I wake up to a message that my payment is now late. Like I said, you guys suck and I am shopping for a new carrier. I have been using my personal phone for business and am getting ready to set up a business account to keep them separated. Guess which carrier I’m NOT gonna use for that?

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4 months ago
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JimbecoFirst activity
asked in Accounts & Services

auto club

How do I sign up for the one year Auto Club membership?

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gramps28
Pillar
5 months ago
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katrx61First activity
posted in Accounts & Services

magenta 55+ plan lines

I am checking to see if I can add additional lines to my plan and if so how much per line to port in and per month

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3 months ago
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Model299First activity
posted in Accounts & Services

Mobile WiFi and Text Verification

Hi, I noticed that mobile hotspots don’t receive texts for verification, as such it becomes impossible to set up a T-Mobile ID and verify it. This results in late fees and difficulties paying the initial bill or setting up automatic payments. Any chance you’d like to refund the late fees and rescind any negative credit reports? This is due to a lack of foresight from your website techs, not any kind of dishonesty or infidelity on the part of the customers.

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4 months ago
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ChasjoFirst activity
asked in Accounts & Services

Arcadyan gateway

Should I seperate the 2.4 and the 5 band with or keep them combined?

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7 months ago
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SuperKFirst activity
asked in Accounts & Services

Wireless extender

I have a TP Link for my old Spectrum connection. It includes an extender to place in the home for extended wifi connection.  This is not a big place and the new T-Mobile router works great in one place for my devices but it I move it 12 feet away I no longer have any internet service to my devices in the hallway bedrooms.  Can I add any type of equipment to the T-Mobile Router to enhance connectivity in the home?I can’t imagine how this router works in a large home with 2 floors.

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9 months ago
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Jim DFirst activity
asked in Accounts & Services

International Pass Availability

Does anyone know if I could purchase an International Pass if I got the Essentials 55+ plan? This doesn’t seem to be covered on the website. Thanks.

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7 months ago
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LuischamorroqweqweFirst activity
asked in Accounts & Services

bill

Is there any way that I can be sent or can I get the invoice for a prepaid number? because i lost that invoice and i need it urgently.

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syaoran
Pillar
1 month ago
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magenta6841586First activity
asked in Accounts & Services

How can you tell when the 2 years are up on my account?

I am close to my 2 year contract being up. Where do I lookto know for sure. Calling has give me 2 different answers.

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gramps28
Pillar
6 days ago
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pillowtalk468First activity
asked in Accounts & Services

Device sent by mistake

I cancelled the device the day after I ordered it, 4/28/23.  I received it 5/4/23 and returned it 5/5/23.  Susan Fyock952-215-6624 

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gramps28
Pillar
4 months ago
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grassguy55First activity
asked in Accounts & Services

overcharged for phone since tmobile took over

i got a iphone 12 from sprint for 4 dollars a month  since t mobile took over its now 24 a month  WHY ?  they give me no reason why

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Pillar
6 months ago
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e_guerrero15First activity
asked in Accounts & Services

I DONT support illegal INJECTION MEASURES

Employees from tmobile, if you need assistance with these illegal measures go to THE HEALTHY AMERICAN on YouTube and the website. Or search Peggy Hall. I DO NOT AND WILL NEVER SUPPORT ILLEGAL MASK, INJECTION,  TESTING MEASURES. SUCH a shame Sprint merged with T mobile. 

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1 year ago
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ANGEL1744First activity
asked in Accounts & Services

psl

Does anyone else absolutely hate how you try to contact customer/tech support to get your phone service fixed because you’re unable to use your phone at all unless connected to wifi and they just keep beating around the bush because they don’t want to truly help you or give you a refund for your services that you have been paying for but not receiving? Or how about losing a job and not being able to complete phone interviews because your phone keeps disconnecting or won’t make the call out? They love to sound like they empathize with you, but truly they don’t want to help. 

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1 year ago
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martinfam271First activity
asked in Accounts & Services

Webguard is blocking webmail

I have webguard enabled and set to high on a child’s device.  This caused it to block access to webmail when on Cellular service even though that is not listed as a blocked category.  Anyway to request a change to the filtering policy

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1 year ago
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Captnmorgn69First activity
posted in Accounts & Services

how to manage wifi users

I need to know how to manage who is on my home wifi please

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1 year ago
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terrieleeFirst activity
asked in Accounts & Services

Bill rising monthly

Every month my bill is jumping up. I am shopping for lower rates. I have been with T-Mobile a very long time. 

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1 year ago
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Mommymimix5First activity
asked in Accounts & Services

home internet

I had to get a new modem have it all hooked up but it has never given internet connection.

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1 year ago
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