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On my iPhone 8, in the upper left of the screen, between the bars and the wi-fi symbols, the words T-Mobile Wi-Fi scroll constantly. It's distracting!I waited over 90 minutes in chat support for the agent to tell me to turn the wi-fi off, which is like telling me to treat my foot pain by cutting off my foot. It solves the problem, sure, but is not an optimal solution. Then I was asked to call Support, who told me to do a "master reset" of my phone. I don't see how that would help.How do I make it stop?Here's a screen recording. Keep your eye on the upper left:VIDEO
Please reference the following document:Account suspensions Please review this document for accuracy. I've been a customer for about a year an a half and have had lines on military suspend and those lines have not been billed. Customer Care and Corporate seem to be divided on how I should be billed. Some believe that per policy, lines on military suspend should not be charged taxes and fees and others believe I should be charged as normal (which defeats the purpose). From my experience, "Add A Lines" on military suspend ARE NOT billed. Lines that ARE a part of PROMOTIONAL rate plans ARE billed the normal monthly amount. For example, Unlimited Everything 2 Lines for $100, both the primary and secondary line would be billed if on military suspend but any $40 Add A Line would not. The article does imply that the above statement is true but it does not clearly state that: Monthly recurring charges: While on a military suspend, there are no monthly recurring charges, taxes, or suspend fees;
Hey Community - I am temporarily going to the Netherlands and currently have a T-mobile plan, including monthly payment of my phone. There is a T-mobile in the Netherlands. Is it possible to transfer my plan over to the T-mobile branch in The Netherlands? I will be there for a period of 6 months, depending on the how our new era will look like. Looking forward to hearing from you. Many thanks, Sammy
My address is xxxxxxxxxxx, 90010. I've been complaining that i get really slow data speed with 1 or 2 bars most of the time. I can't even streaming Pandora or Apple music. I can sometimes watch Youtube with144p Lowest picture quality. if i try 240p or 360p, then it starts buffer like crazy. I asked this to a Tmobile Rep before, then she told me i should switch to a different carrier. I guess i should do that. tmobile can't keep up with other carriers i believe. All of my other colleagues who uses Verizon have the fastest data speed of around 10 to 20 mbps. Sprint and AT&T get about 5 to 10 mbps. and guess what? my T-mobile gets , i don't know because, i can't even run a speedtest since the data speed is too slow to test. must be less than .50 mpbs. Many times i can't even open webpages. I use Iphone 11 pro and Samsung note 8. they both have the same problem. I am seriously thinking about switching to a different carrier. There's nothing you can do about this?
I sometimes have 5G at home, but it goes away after an hour or so. I get it more often upstairs, but it has happened all over the house. I understand why it comes and goes when I'm in the car, but I can't understand why it would be inconstant when I'm stationary.
Hi Everyone, Hope everyone is well right now. I looked and I found this question from a few years ago, but I wanted to verify it is still correct and make sure I understand the definitions involved. How many lines/devices can I have on my Magenta plan? What exactly counts as a line? Phone, iPad, Hotspot, etc. Example, I currently have 14 "lines". I have 10 phones, 3 iPads, and a Hotspot. How many can I have, and in what combination?Can I add any more voice lines? What about iPads, hotspots, or watches? I am just trying to understand my options. Thank you everyone and have a good week.
I started with T-Mobile prepaid back in July of last year. To refill online it cost me $.75 each time. I don’t know if that was a tax or a fee but I paid it. Starting this month however it is charging me $3.55 to refill which is a lot more. I called T-Mobile and the customer service rep can’t tell me why. She said it has to do with local state and city taxes but I told her we have no state and city taxes in New Hampshire. She could not help me. Does anyone know what these fees are? If I bought prepaid cards is that a way to avoid them?thank you
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