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I anticipate getting a new smartphone soon. I am considering getting a new $3/month PayG line to go with it, and keeping my old legacy PayG account with the old phone. I want to carry the new line daily to make use of the 30 minutes/month and the option for data passes. I'll set aside the old phone as a spare, keeping it alive with little more than the minimum annual refill.But, will I be able to get the phone numbers swapped? I want my long-term number on my carry-around phone with new PayG account, while my legacy account gets a new phone number. I don't want to have to tell everybody I know to update their contacts.If so, what's the right way to go about this to avoid mistakes or service disruption? Once I buy a new unlocked phone, do I order a new prepaid SIM like any other new customer, or do I need to order something special?
Anyone Else having this issue? The app almost never works right anymore and there is a whole new layout with a homepage that I don't want. Prior to this latest launch of design, the app was simple, intuitive, quick to get the info I needed about my bill... but now everything takes longer and is buried... and a lot of the info I used to be able to access is gone (I am not a basic user... I am very intuitive about programs, platforms and systems and highly proficient at them). Every time I go into it, it takes forever to load (on both my Samsung Galaxy S9 and my iPhone XR). ALSO IMPORTANT: I have been a customer of Tmobile for 19 years with this same phone number (not common, I know) and have never had to wait 15+ minutes to reach a live rep. Your message says that Tmobile customers are the happiest... but not with the new changes to app and customer service. From what the last few reps have told me, you guys have done away with the Customer Loyalty department and have gone to dedic
Hi,I will be getting a light phone 2 as an additional phone. ( Light Phone 2 | Indiegogo )It does not seem as though it will work with t-mobile Digits. i it possible to twin, clone, or get a duplicate sim card for that phone so I can make and receive calls with my t-mobile number?thank you.
Is anyone from T-Mobile able to help with understanding why you guys are not interconnecting your RCS profile to the Google Jibe Hub so that your customers can utilize the Chat feature in Android Messages which you guys have to know is one of the preferred texting apps over an OEMs native messaging app because it's simply better? The other carriers have done it so that they can utilize this function and interconnect with one another but T-Mobile is the odd man out and I was curious as to what brought about this decision. Will you guys connect to the Google Jibe Hub sometime soon or within years? With Universal Profile being in version 2.0+ and with all devices not having received even version 1.0, will we have to wait years before every device receives the latest version of the profile or some form of the profile at all? Are we always going to be in a waiting game for these kinds of things versus these features being activated right out of the box?
We switched to tmobile from att and were excited to get our kiddos on the plan and cut our bill practically in half. Part of the deal was for tmobile to pay the costs to ATT due to switching and this was agreed on. We gave the final bill, sent back old phones, etc. After we noticed nothing was happening, we called and were transferred to their specialty team and were informed they set it up wrong, corrected it and resubmitted the ticket. So we started the waiting game again...still nothing. Back to them again and they have us send the final bill to some email for a "last ditch" chance for generating the rebate tickets. Now, here I am today with a $619 bill to soak up. How do you go about this if the "specialty team" has failed?
I have a distribution group in Exchange that is used for operational purposes to send important notifications to users (email and SMS). There are 12 mobile contacts in this group (ATT, Verizon, TMobile). The only users who do not get the email are those with T-Mobile email addresses. I can send an email to the T-Mobile accounts individually. But they are never received if and email is sent to a distribution group that their account is in. I never receive a notification that the email fails or is not delivered. A few people have told me that T-Mobile probably thinks it is a spam email and blocks it. Is there any way around this?
I have 4 lines on a grandfathered Simple Choice North America 10GB plan. What happens if I remove a line?
It's been so long since we first signed up with this plan but from what I remember, we had to have at least 4 lines to get the pricing that we did. It's currently 4 lines for $120 (around $145 after taxes and fees). I personally am now looking to leave my family's plan and switch to my husband's plan but I'd like to know if my leaving would cause issues with my family keeping the grandfathered plan. I have seen that customers can still add lines to grandfathered plans but I don't know what happens when you remove a line.I plan on going to a physical store to talk with a representative but I also would like to get some information here.Thanks!
Anyone else experience this problem?So I spent the day on the phone trying to get the replacement iPhone 7 plus 128 for a phone that was diagnosed as having a mechanical issue. The phone was replaced last year and I was sent to Apple, as per T-Mobile, for a replacement under the manufacturers warranty. Seems Apple gave me a non-t-mobile phone and T-Mobile was not going to cover it. Gave me several reasons including that it was out of warranty! I have been paying for coverage almost $15 each month!Even told me that the phone is not covered for mechanical failures once the warranty expires. So they are saying that they sold me insurance that is only valid during the manufacturers warranty period. Unreal. They even tried to say Apple should be responsible. How? I am insured with Assurant for this problem.Even Assurant agreed the phone is suppose to be covered but that T-Mobile has directed them to refer issues such as this to T-Mobile for replacement, etc. So finally T-Mobile agreed
Something's not right... error while accessing T-Mobile Rebellion pay as you go account for the past 3 weeks. What's going on?
My parents and I switched to T-Mobile 3 weeks ago and it has been an extremely frustrating experience so far. I have a post paid account but my parents both have prepaid accounts and they are not able to access their online accounts either via app or web ever since the switch. I have called support multiple times (hour long calls) and I am sorry to say your offshore support is extremely incompetent. NO ONE has been able to help us, my father has been to multiple store locations and no one seems to have a clue what's happening with their accounts. We opened 2 tickets and both of them were marked "resolved" without any updates. What kind of service are you providing to your customers? Reading online threads about this error shows that users have been reporting this issue since October 2018 and T-Mobile still hasn't fixed it. So as a customer I have zero faith that I will receive any support here but I am giving it one last try before I switch our service back to a more reliable carrier.
I'm not sure who to contact but my Verizon Wireless phone was taken from me without my acknowledgement and trade in to T Mobile. I didn't find out until 2 days later because I was gonna return them to Verizon Wireless. The people who traded them in was not on my account and they were not owners of the phone. I thought in order to accept phones that isn't even paid off and doesn't belong to the individual, you guys have to get permission from the owner in order to accept the phones. I did locked the phones after I notice they were gone but they had already traded them to your company. I'm trying to see what could I do because this matter has reported to my credit report and I'm trying to see what I need to do in order to resolve this issue.
Hello - I've scheduled my daughter's phone to be blocked from 11 p.m. to 6 a.m. What happens to incoming texts or messages she may receive during that time? Do they appear at 6 a.m. when her phone is unblocked? Do the senders receive a message or know that the text or message was not received?Thanks,Traci
I have been with t-mobile for about 9 years and I recently moved out to a rural area and discovered that I was using a lot more bandwidth since there isn't a great internet service provider in my area. I've been watching youtube and netflix on my phone and using it as a hotspot. I called into t-mobile in order to upgrade my plan to the 75 dollar unlimited plan. Looking on the mytmobile site afterwards, I realized that I qualified for Smartphone Equality, which would be really good since I have an old phone which doesn't get all of the cellular bands that newer phones do, especially band 12, which they say reaches 2x further and goes through walls 4x better. I went into the t-mobile store to talk to a representative about getting a newer phone under the equality program and told them that I was looking at the Stylo 4, a 250 dollar phone. They told me I had to switch to postpaid to take advantage of the program so I did, and after doing so they checked the phone and it said I would have
I don't know if this is the right place to post this but I could not find anywhere else to do so.I would like to give some serious kudos to the T-Mobile agents that prevented some serious fraud on my account this afternoon. I was alerted and two fine agents, Dennis (872658) and especially Taylor (1267184) were fabulous in reestablishing my account information and making sure my account had all the security features so such thing would not happen again in the future. I am really grateful for their help and I sincerely hope they will be duly recognized for their superb efforts and stellar customer service.
Often at work I only have operable service if I have WiFi calling enabled (Since a light railway bridge was built the earthen berm blocks signal from nearest T-Mobile tower).However, for many months it is common/typical for WiFi calls to drop to one-way audio about 5min into calls. It is always my audio that drops out...the other person can't hear me...I can always hear them. I establish a new call and all is good for a short while then back to the one-way audio.- It does not matter whether I am mobile-originated (outgoing call) or mobile-terminated (inbound call)- The received audio is always clear, never garbled or breakup- The same condition will also occur (although not as frequently) when I am at home so the issue is not location dependent- This problem never occurs if I disable WiFi calling and operating in an area with reliable cell receptionI have an iPhone 7-Plus, WiFi Calling enabled, WiFi Assist enabled
I setup FamilyMode for my teenager’s phone and setup a bedtime schedule. However, when I checked this morning, I noticed the history showed Snapchat use all night. I thought bedtime was supposed to block it? I’m assuming it’s the app she’s using because the history shows app.snapchat.com
So new customers can get (4) new samsung phones INCLUDED for $160/month...Meanwhile, I have been with TMobile almost 10 years... the best I can get is a $250 credit towards a phone? So my bill will go up almost 30/month per line to get 4 new phones... Sounds like it's time to switch carriers, unless there's something I don't know about.... What if a friend wants to open a new account, can they port/break their current number off of my account (tmobile->tmobile)?
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