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6,016 Discussions
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6016 Discussions

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bribribriFirst activity

asked in Accounts & Services

Phone Upgrade Eligibility & Price Drop Questions

I want to switch to T-Mobile. I want to get a IPhone XS or XR. I know the new IPhone release is in September probably. I want to know when can I upgrade on 24 month installments and if when the new IPhone releases and the Xr and/or Xs price drop will the price of the phone change for my contract.

2 years ago

coolssFirst activity

asked in Accounts & Services

internet

Noone has helped me with my internet the technical team sent a ticket they said three days its been 5 and its still running slow when I'm paying all of my phone bill this is ridcolous.

2 years ago

epilosoFirst activity

asked in Accounts & Services

Early upgrade but would like to use an unlocked phone

I still have a balance on my EIP and am eligible for an early upgrade. I have an unlocked Galaxy S10+ (which was a Tmobile device to begin with) and would like to use that phone. I'm sure I'd be able to 'upgrade' my line to this new phone but would I still have to keep paying off the old phone's EIP or is there a way that I can return my old phone back to T-Mobile to stop payments on the old device? Thanks!

2 years ago

sibipaulFirst activity

asked in Accounts & Services

Samsung S10 Invalid Sim

Dear T-Mobile...I purchased a Samsung s10 a few months before, and I was using it on T-Mobile.now I came back to India and when I inserted the Indian SIM Phone says Invalid Sim.when I searched on Google about this, I came to Know its a Network Lock.I found an application named as Device Unlock, I opened and Tap on Unlock, Then it not Unlocks.then I searched online and found a few websites offering an unlock service for this problem.they asking money for that. but when I bought the phone, the executives said T-Mobile will unlock it if I requested.So, My Query is how to contact T-Mobile for this unlocking.orShould I go for the Unlock service offered by third party websites?T-Mobile USA Device Unlock App - Official Device Unlock App Kindly do a reply and help me to fix this as soon as possible.

2 years ago

321popeye321First activity

asked in Accounts & Services

Bought Unlocked T Mobile Phone-How To Transfer Warranty to Me-No T Mobile Account??

Picked up new phone that is unlocked. Unlock icon says unlocked. How can I transfer ownership to me. Do not have T Mobile Account.Advice appreciated. Thanks

2 years ago

peytonwilkieFirst activity

asked in Accounts & Services

Ship to APO address?

I am currently trying to switch from Verizon to T-Mobile. However, I am in the military and stationed overseas but there is no option to ship my new sim card to an APO address. How can I do that?

2 years ago

cookiesmasher96First activity

asked in Accounts & Services

International Roaming with Simply Prepaid

How do I switch to international roaming services with the current plan? I need to receive calls for a month until I move back to the US. Is it possible on this plan or should I switch plans and if so, how do I go about doing this? Any kind of help is appreciated, thanks!

2 years ago

jameszzhFirst activity

asked in Accounts & Services

naraenam22First activity

asked in Accounts & Services

I am out of country and my phone will be cancelled soon.

I am coming back to the US in 2 months, and want to keep my number. What should I do? I have $3 pay go plan.

2 years ago

magenta9281524First activity

asked in Accounts & Services

MOTO G7 POWER INTERNATIONAL

Has anyone figured out how to configure the International Moto G7 Power to enable wi-fi calling?

2 years ago

abentley222First activity

asked in Accounts & Services

blocking specific number online

how do I block a specified number online. I have the family allowance but this site has been no help

2 years ago

pretti3brownFirst activity

asked in Accounts & Services

Payment extension

Is it possible to set up another payment extension until Friday to pay the previous billing on that date and have services restored until then???

2 years ago

drew3609First activity

asked in Accounts & Services

Proof of apple care coverage?

I need proof of Apple care coverage to get a replacement for my iPhone X (It has a fatal hardware error). Where and how exactly can I get a hold of this information?

2 years ago

thomkFirst activity

published in Accounts & Services

calling and texting from laptop tethered

what is best app for wifi calling on laptop via usb tether to cell phone?

2982

2 years ago

magenta9247915First activity

asked in Accounts & Services

Payment confirmation

How can I print my last payment receipt?

2 years ago

vinci148First activity

asked in Accounts & Services

Sync Up Drive t-mobile account

just got my sync up device for car. Trying to set up my t-mobile account online but when I go to set up account and put the phone number I was supplied i get the return message that says security code will be texted to this number. Problem is I don't have a t-mobile phone account to receive the pin number. How do I activate account?

2 years ago

aribalakrishnanFirst activity

asked in Accounts & Services

Unlock Samsung S8 plus brought it from Samsung site on 2017

Hello,I purchased a Samsung Galaxy S8 plus device directly from Samsung. When I purchased the phone, it was and is still locked on T-Mobile. I found this out when I was in the process of switching carriers and ran into invalid SIM messages on my phone. I have been trying for the past week to unlock this device with no success. I have connected with T-Mobile experts and also spoke with Samsung, got both T-Mobile and Samsung on the phone together, chatted with T-force and still no luck unlocking the phone. Through all of those phone calls/chats this is what I have done so far.Attempts1. Put active T-Mobile SIM card in and tried unlock app with wifi and on T-Mobile Network4. Put another carriers SIM card in and tried to unlock which also failed2. T-Force put in an escalation ticket with Samsung to get the phone unlocked / whitelisted. After 5 days tried to unlock and got the same "Unlock Failed" message3. Cleared cache/data on unlock app. Ended with same failure message.Additional Detail

2 years ago

kaulFirst activity

asked in Accounts & Services

Updating plans to cart failed - Ticket # 40199279

Updating plans to cart failed - Customer Service unable to help, asking me to use Whatsapp, Viber instead. Failed to understand the issue and the level of commitment your customer/technical team provides. My ticket # 40199279 . All customer serv. rep giving false commitments. Very poor service.!! Been waiting over 28 hrs. now !

2 years ago

magenta9234120First activity

asked in Accounts & Services

Phone unlock

I feel like I am getting the run around from customer service. I called yesterday to have my phone unlocked. One person told me it would take 48 hours, and then changed her mind and said 24 hours. Another person told me it would take 3-5 business days. Today when I called I was told my unlock request was approved by Apple and that an email was sent to me. However, I did not receive an email and it is not in my spam folder. The customer service rep said I would receive an email with unlock instructions in an hour....however, that did not happen. My phone is paid off. At this point, I just want for what I was promised and to be able to use my phone again with my new provider. Can someone please help me and give me a straight up answer at this point?

2 years ago

magenta9196190First activity

asked in Accounts & Services

Stolen phone

Im with T-Mobile. I got my phone stolen. I heard that if you add a line, then block the old number, then you get a upgrade free and you pay $30 a month. Is that true?

2 years ago

magenta1500164First activity

asked in Accounts & Services

Do you have any Samsung upgrade or trade-in for a long time cusstomer? I currently have S6edge+?

2 years ago

magenta2266596First activity

asked in Accounts & Services

Can I let the other line go to the person that uses that phone?

I have another line and can I take that line off? I want the person to have that single line put in their own name.

2 years ago

magenta8793922First activity

asked in Accounts & Services

Why when I log into my account it says Hi Amber which is not my name?

2 years ago

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