Community
Accounts & Coverage
Accounts & Services

Accounts & Services

Ask about your plan, added features or offers

6,288 Discussions
20,964 Replies

When you subscribe we will email you when there is a new topic in this category

6288 Discussions

Recently active

Most replies Most views Newest first

magenta5500119First activity

asked in Accounts & Services

Prepaid data plans misleading?

HiyoI was lured by the https://prepaid.t-mobile.com/prepaid-internet page offering 2GB of DATA for $10 a month. A bit more description copy/paste:"SIMPLE CHOICE PREPAID MOBILE INTERNET Data for your device starting at $10/month. Get more out of your tablets, hotspots, and wearables with 4G LTE data that goes with you. No annual contracts. No credit checks."The lowest option they have there: "$10 Choose how much data you want. Use up to 2GB of 4G LTE data a month."However when I try to switch to it using my mobile online access the minimum option is $20 per the same 2GB.Am I understanding tariffs wrongly?Phone support routed me three times and gave no answer claiming they don't know what I am talking about. The last line of support couldn't even access that page to confirm and simply disconnected me. Experience was atrocious to say the least.PS the added pain is that you can only do online access when online via 4g and can't do it from wifi.Help &#128522

2 years ago

magenta10021921First activity

asked in Accounts & Services

payments

I bought a refill card on 9/13 for my bill. That was used and said it was valid. Payment done. Yesterday it says I owe 50 and my phone is shut off.

2 years ago

robukFirst activity

asked in Accounts & Services

my phone is suspended so i cant call to sort it out

I phoned yesterday to change my account to cease one of my phone numbers and paid $50 for the next month.I was told to phone back today to confirm the cease order but my account has been frozen because I haven't paid for the second phone!How can I fix this mess when I cant even phone the T-Mobile freephone number?

2 years ago

sailwindsFirst activity

asked in Accounts & Services

where can you find past phone numbers dialed in past months

2 years ago

radrich15First activity

asked in Accounts & Services

Primary Account Holder?

We made this account a while back ago. My mom was the one who originally made the plan for my brothers and I. Now when my mom made the account she said she did not give a ssn so when it comes to setting the primary account holder we unfortunately cant because we do know the ssn on the account or what the pin is either. I just want to know how to set up a primary account holder so we can start making changes on the account online

2 years ago

magenta890First activity

asked in Accounts & Services

Delete Account

Hello. How can I delete my support account? Thank you.

2 years ago

alb07First activity

asked in Accounts & Services

Missed payment on prepaid $30 UL plan

Hello, I'm on the prepaid $30 UL plan (5GB/unlimited data, unlimited texts, 100 min/mo). I have a few questions for which I wasn't able to find an answer. 1. What happens if I'm late on a payment after the due date? Will the service be discontinued until I recharge my account?2. After I recharge my account, will I still be on the same $30 plan? (Note that this plan is not offered anymore)3. Let's say I recharge my account after (e.g.) 10 days, will the new month of service start from the day of recharging? or will it start from the due date (10 days before recharging, in this case)?4. Is there any fee if I recharge after the due date? Thanks a lot! Alberto

2 years ago

magenta8357995First activity

asked in Accounts & Services

Question regarding FamilyMode plan

My wife has an iphone 7 and is under Verizon, can she still download FamilyMode under her phone to monitor ourson's phone?

2 years ago

magenta203911First activity

asked in Accounts & Services

Pathetic Sales Experience - 844.786.2964 - Do NOT BUY T-Mobile

I just bought 3 lines service from T-Mobile. The setup call took nearly 45-60 min. My phone sales agent was this so-called corporate discount line guy called VICTOR.Having clarified all queries, right after pulling the credit report; I'm asked to pay $8 for getting SIM cards in 2 days or wait it out for 5 days. I repeatedly asked to confirm all fees & any discounts beforehand, this was never highlighted.When asked why this $8 was being pushed my way, the agent asks me 'Do you want this connection or what?'Hell yes, I do, especially cause you've already pulled my report. Then when I pass feedback to the supervisor, I get transferred back to Victor only to be put on a 45 min long wait & then the call gets hung up on me.DO NOT BUY T-MOBILE. CUSTOMER CARE WILL NICKEL & DIME YOU.

2 years ago

micksch33First activity

asked in Accounts & Services

Upgrade

I recently upgraded to a newer phone and decided to order the upgrade online. The upgrade says it takes 48 hours to get tracking information, but it’s been well over 48 hours since I ordered the phone and I haven’t received any information.

2 years ago

magenta10018482First activity

asked in Accounts & Services

Great Injustice Done Against me!

After 15 years of being a loyal customer with flawless pay history, due to the reception problems around my new home I had no choice but to look for other options so, I have decided to give AT&T a shot. On August 20, 2018 I've called the customer service, explained the situation and cancelled my service. I asked her what my final balance was and made the payment over the phone and I was assured many times by the rep that the account was closed and there were no more pending charges, Since I had no contract with t mobile or equipment from t mobile, I have paid what I was told and moved on. Of course I have all my credit card statements to prove each and every payment made. Since then I have received no e-bills like I usually did every month, no emails, no phone calls or a paper bill from t mobile, not to mention my credit card they had on file. Done deal, so I thought until my credit monitoring service alerted me in the middle of the night informing me that I was sent to Amsher coll

2 years ago

checkerwallyFirst activity

asked in Accounts & Services

Prepaid - Mobile Internet Plans Canada

Hello everybody,i have an account with "$40 Simply Prepaid 10GB LTE - Unlimited Talk, Text, Data" and additionally activated the Mobile Internet Plans North America (Canada/Mexico) for $5. Unfortunately, due to an error, I deactivated the Mobile Internet Plans North America via my T-Mobile account. At the moment I'm in Canada and therefore I can't use the Internet. Unfortunately, the plan can no longer be activated via my account. I have to activate a new plan for $10, but it will only be activated after the end of the month.How can I reactivate the old plan? Is this possible? Would I also pay $10, but will the tariff not become active?GreetingsMartin

2 years ago

guswarpinskiFirst activity

asked in Accounts & Services

PLEASE FOR THE LOVE OF GOD UNLOCK MY PHONE

I am appalled at the customer service I have received in regard to trying to get my phones unlocked. Per the associate at the store I paid off my balance and then I requested to have my phone carrier unlocked. After 48 very long hours without cell phone service. I received a message stating that my phone could not be unlocked due to the fact I had an unpaid balance.I called in again, to pay off my balance. To my surprise there was no balance! Probably because I just paid it off the other day! So why on earth is my phone still locked. I called in a second time to put in another request to have my phone unlocked. I attempted to have the process expedited, they said that is not possible. They submitted the new request and it would process in 24 hours.24 hours later...Still no email for the unlock. Make another call into customer service, asking why. They told me to call Verizon, why? Then I asked why it is taking so long. The customer service rep acknowledged that they stated 24 hours a

2 years ago

magenta10009586First activity

published in Accounts & Services

Another phone company that says one price and when you get your bill it's different! Then the extent they go to explain is beyond comprehension....

Blah Blah Blah, that's what I hear on the other end!

191

2 years ago

startedwithasmileFirst activity

asked in Accounts & Services

My T-Mobile constantly asking for MFA verification to sign-on

When I log into my.t-mobile.com I get prompted to be sent a text and verify my account. When I receive the code, I enter it and also ensure "Remember Me" is checked so I don't get prompted again which I assume means it should trust my browser/computer. I get this every single time I log into and cookies are not disabled so how do I stop getting this every single time. Normally I only sign in once a month so it's a pain but I can live with it. Since I recently upgraded I've signed in more often and now I'm just frustrated.I didn't see anything in my account profile to disable MFA and I'm using Mac OS 10.14 with Safari and I don't have this issue with any other provider.

2 years ago

mastervaderFirst activity

asked in Accounts & Services

International Pass, How do you bill me?

New International Pass Options...and Destination Ideas The PassesInternational pass options include:The new 5GB International Pass includes 5GB of high-speed data to be used up to 10 days for just $35, orThe new 15GB International Pass includes 15GB of high-speed data to be used up to 30 days for just $50.Or if you just need a day, you can still get the popular International Pass with up to 512 MB of high-speed data and unlimited calling for just $5 a day.The choices clearly explains that I have choices for international pass. 5gb for 10days for $35 "NOT" based on billing cycle. Does this mean if the closing billing cycle is July 4, and I traveled and set up my line on July 1 and got back July 7 I will be billed for $70 because I got caught in the billing cycle? When in fact it is clearly stated that I have 10 days to use this international pass and not based on billing cycle. ( I WAS BILLED TWICE)The same should also be true for the 15GB international pass, from the date of the activa

2 years ago

dstella87First activity

asked in Accounts & Services

How can I get T-Mobile to correctly apply the $10 Kickback discount each month without having to call?

Each month I have to call into customer support to get the $10 kickback discount for using less than 2 GBs of data. Without fail, it's never applied to my bill and my dad's line has not ONCE used over 2 gigs of data.I've paid an extra $10 several times when I've forgotten to call, and when I do remember they always assure it won't happen again but it always does. I'm tired of having to call each month.Does anyone else have this problem? Any idea how to get it resolved?

2 years ago

amanda.newellFirst activity

asked in Accounts & Services

Roadside assistance?

Do I have roadside assistance?

2 years ago

clu1945First activity

asked in Accounts & Services

How does wifi calling work at t-mobile?

Hi, I am a new t-mobile customer, recently switched from AT&T. I just talked to two representatives and both were telling me we have to pay $0.25/minute whether it’s WiFi calling or not when out of country. That doesn’t make sense to me. What’s the point of WiFi calling if it is not free of charge.I also realized I don’t have any indication on the top of the screen that WiFi calling is on, although I do have that feature turned on in my setting.In the past when I was with AT&T, I put my phone on airplane mode and simply used wifi when it is available. I can still receive phone calls from US when I have wifi as my wifi calling is on. And I can see "wifi" right next to the wifi signal on the top of my screen.I am trying to find out if it works the same way with T-Mobile as we are going overseas next week. I was told to suspend voice mail and not to answer any incoming calls if I want to avoid being charged while abroad even when I have wifi. I feel like making the wrong move on m

2 years ago

magenta9780143First activity

asked in Accounts & Services

Pomotion 3rd. add line on us

John why this promotion is only for new customers or single line this’n make sense if you want customers spend more money on t-mobile I have the promo 2 line $100 but I want the promotion $140 3rd line on us that’s mean i can spend $40 more but your promotion is ridiculous only new customers or single line

2 years ago

luckydonutFirst activity

posted in Accounts & Services

Prepaid balance expiration

I am struggling to understand when (or whether) my prepaid balance will expire. I had previously been told in a store that my refills last 12 months, but I saw two different dates on the last refill - neither of which were 12 months! On the left screenshot it said this refill would expire in almost 2 years! However on the right the "Use By" date is 3 months later. (I did this on 4/28). I also found this thread, where it's suggested that on the $3/month plan, the balance will never expire as long as there is more than $3.I have a pay as you go plan. Does my account balance ever expire? I am a frequent visitor from the UK, and my goal is to keep a SIM card alive so that it is ready to go whenever I arrive in the USA, primarily using the $10/week 1Gb data pass. I know that my next trip begins 10/8 - so how can I tell whether my account will still be active then?

2 years ago

kpo6969First activity

asked in Accounts & Services

mmc978First activity

asked in Accounts & Services

How can i check on my phone's unlock status? I placed the request already.

2 years ago

Page 223 / 252

13,705: Topics
55,259: Replies
1,225,756: Members

New badge winners

JPC1has earned the badge Curious George
Juliapurserhas earned the badge Curious George
See Dubhas earned the badge Curious George
Ejg2has earned the badge Curious George
PeteyDhas earned the badge Curious George

Show all badges

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Social Login

Login to the community

Social Login

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.