Accounts & Services
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I can't add a new credit card to my account when using the web site from a desktop computer with Firefox for Windows (v62.0). After logging in, I select Profile, then click Edit next to Manage Payment Options. I briefly see a Visa logo and Edit/Remove links for my current credit card, however the page immediately refreshes and takes me back to the main account overview page. So, from the overview page, I tried selecting the REFILL ACCOUNT button in the My Account Status section. That takes me to a page with options to Fund Your Account. There I clicked Use A Credit Card. Same thing. I briefly see a page with some credit card information and it immediately refreshes and takes me back to the account overview page. Finally, I clicked on View/Edit for the Auto-Pay Settings on the account overview page. Same thing... auto-refresh back to the beginning. It seems that this is happening because I'm a pre-paid customer. I'm at a loss to understand why they would prevent pre-paid users f
I would like to start by saying that the coverage and phone service itself has been amazing and a total improvement over that of Sprint. That said, since joining in January I have had nothing but a headache trying to solve issues with customer service on my account(s). In may I switched from the One Plus to the Military One Plus and added two lines. The store added the change to the military plan no problem, but due to the fact that there was about two weeks left in the billing cycle before the new plan took effect they could now not add the phones/lines.The store suggested creating a second account under my wife's name to activate port the lines/add the phones and that they could then be transferred over once the account had changed. We turned in the old phones for the carrier freedom, were promised the military BOGO on the Galaxy S9, and activated the plan. This was roughly the third week in May and it took until last week to get the lines squared away. In that time we have been turn
I just bought a phone on labor day, it shipped the following day. It arrived at UPS destination warehouse over 5 days ago, it has missed it's estimated delivery date, and now it just says "N/A, check back later" UPS says there's nothing I can do bc I'm not the shipper. Did I really just lose my money AND a phone? What am I supposed to do now. I've been phoneless for 2 weeks now. God T-Mobile sucks
When signing up for my new service, they wouldn't allow me to enroll for 6 lines and receive the 0 down iphone 6s special because of my supposed credit rating results. Rep at the store told me my TransUnion report was pulled to gather my Tmobile credit rating. I don't believe T-mobile accurately scored my credit rating based on my TransUnion credit score and history listed. I tried adding another tonight and was now told about a 65 day wait since I signed up for service. I want to know how T-mobile determined my internal credit score. I have an excellent history and score with Transunion and see no reason why i wouldn't qualify for 6 lines and the phone special.It has been frustrating trying to get a straight answer from the 800#.
As I have compared the plans for T-Mobile Essentials and T-Mobile One, I have discovered that there is virtually no difference between the two. $120 for four lines of Essentials plus taxes and fees (equals close to $150 depending on your area) vs $160 including fees for T-Mobile One for four. Basically, the plans offer exactly the same thing (except for Netflix on the One), and Essentials won't cost you less enough to really notice a difference or gain value. And to offer the exact same basic plan under a different name, that is what T-Mobile One Plus International (with unlimited 4G LTE Mobile Hotspot) was killed off for, without notice? That move was more harmful to your customers than helpful. With the Unlimited Premium Plan Sprint just released with 50 GB LTE Hotspot plus multiple services free, hopefully T-Mobile creates a similar offering or reinstates One Plus International. Compare the prices and see for yourself.
I am perplexed at the new international high-speed add on option. I used to be able to buy an add-on for 10 days. I now see it's 24h at $5. If I need it for 7 days, does this mean I have to - while traveling to boot - re-active this manually EVERY SINGLE DAY now? That's the last thing I want to worry about.I don't mind the price - but there has to be a way to automate that for, say, 7 days in a row? Or bring back the old plans & scheduling.. ?!AT&T and Verizon have that flexibility! Usually T-Mobile drives innovation, but seems to be lacking here now.
Good Evening,I just got a new Samsung s9. I did not buy it at the store (Was purchased earlier in the year). I have copied over my contacts, email, apps, etc. I need to move the phone number over. My old SIM card will not fit. I need to do this ASAP and don't have time to go to the store.Thanks,Greg
I have a Simple Choice plan with two lines. Each line has 2GB of high speed data per month. In my plan details it says Music Freedom is included. 1. Should Spotify count toward my high speed data usage, or should it not count because it is part of Music Freedom?2. More specifically, should listening to music on Spotify count toward my high speed data usage or not?3. Should listening to podcasts on Spotify count toward my high speed data usage, or not?I found two T-Mobile pages that appear to contradict each other. Free Unlimited Streaming | Music Freedom Simple Choice Plan | T-Mobile This page says Music Freedom is included in the Simple Choice plan, and that Spotify is included in Music Freedom.Music Freedom However, this page says Spotify includes video which is part of BingeOn. But the language isn’t clear if that means only the video services are part of BingeOn or all of Spotify is part of BingeOn. I would really appreciate help with this.
As of yet I have not been able to find a positive comment for this new team of experts.I have been told that out of a 40 available Representatives only two of them work the message line through the T-Mobile app.Basically I get one who is die hard wanting me to buy a new iPhone and the other one who cannot answer any question of any type.So those are the only two people I will ever get to speak with until they go elsewhere. So it also seems that the representatives on Twitter are a little bit more easy to work with even though they can see the chat from the T-Mobile app chats, they seem to be able to get more done.The biggest problem I have run into is that you can kind of tell what kind of people they are through the way that they speak either on the phone or through typing and they don't seem to be as educated as you'd hoped they'd be.All of that to say that this team of experts via phone and T-Mobile message app are not quite as good as the old school method of calling in and getting
Hello,We are having an issue sending email SMS (i.e. email@example.com) to our employees. Can someone please message me on how to get our domain or IP unblocked and added to the white list? I can send individual messages, but nothing in a group message :-( It is a very important part of our business to our employees that have T-Mobile. All other carriers are working fine.Thank you for your support.Nick
just got my sync up device for car. Trying to set up my t-mobile account online but when I go to set up account and put the phone number I was supplied i get the return message that says security code will be texted to this number. Problem is I don't have a t-mobile phone account to receive the pin number. How do I activate account?
This is happening to me over the last 6 months and they refuse to look into it and say that we use the data. We have unplugged the hotspot to make sure that there isn't anyone hacking the data. When the device is unplugged it continues to show data usage at 6:30 am when 1. nobody is in the office as this is a business hotspot and 2. the device has been turned off. Customer services has been a nightmare. They insist that we used our data and that we can upgrade. We have upgraded despite knowing that we aren't using the data, but I refuse to continue the upgrade as the data usage is not us. Tmobile needs to look into this because it's ridiculous.
I called T-mo support Friday afternoon to inquire about and then initiate porting my long standing Verizon landline over to my T-mo cellphone. Was assured my info was complete, and it would complete in 2-24 hours max. I called back friday night to check in, and was reassured that all was in order, but 25 hours later there's been no progress., and no message from T-mo on status. I called back in, and after a brief review... was escalated to another rep/team that had no details on my open request, who took my details again. The rep found my request in the system and said it wouldn't be addressed until mid-day Monday. Despite my queries, I wasn't able to get a straight answer on the reason for delay and am starting to worry this might go awry. I unexpectedly have a lot going on right now, so this delay is causing a number of personal communication problems. If there's some kind of discrepancy i can help resolve... I'd like to do it now, rather than wait for Monday to see no change, and ha
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