Accounts & Services
Ask about your plan, added features or offers
- 6,028 Discussions
- 20,325 Replies
I have been a tmobile customer since 2007. I’ve had 5 phone lines ona grandfathered plan, each with unlimited high-speed data. I recently reached out to tmobile to add 6 additional lines onto my existing plan based on the agreement that each line would cost $10 (plus taxes and fees) and that each line would also have unlimited high-speed data. After adding the lines I found out that the six new lines were capped at 2 gigs of high-speed data. Below is a summary of my attempt to resolve the issue:4/27/2021 – received a text from tmobile stating that the 5 lines on my account would get an upgrade from 2gigs of high-speed data per line to unlimited high-speed data, free of charge. 12/21/2021 – Spoke to tmobile rep Kandii. She stated that the new lines would cost $10/line and that the new lines would also have unlimited high-speed data. 12/22/2021 – Spoke to tmobile rep John. He stated that he can add 6 new lines to my account, and that all the new lines would also get unlimited high-speed
Dear sir/madammy passcode I need to unlock my phone number is not working as when I type it out the phone says it is invalid. Even when I log onto my t mobile account and change my passcode and then type the new code into my phone it still says it is invalid do yu have any ideas how I could fix this.
I was told with the airpod promotion that my account would be billed 10.84 per month, but that I would automatically receive a rebate card in the mail (typically 15-30 days later) and that I could use to then call TMobile and pay them off or use it for whatever else I wanted. I never received or heard anything from TMobile about the rebate care so I called to check on the status. I am then asked if I made a submission. Of course I didn’t because the saleman didn’t not only not mention it, he specifically said it would automatically come. So, I realize I must take action to get my rebate and now I only have 3 days left to do so (must be done within 30 days). It is asking for the IMEI of the device purchased in order to get the promotion. Well, I purchased 2 phones on that same day. I’m not sure which device they linked the airpods to, so how do I know which IMEI to submit with my request? I have searched my TMobile account online and back through the documents I signed regarding
so i had to buy the iphone 12 mini cause it was the only one they had left over at my t-mobile and i really needed a phone at the time because of work and what we do. it was around hurricane season and what we do at my job is just make sure no trees are on powerlines and stuff like that. anyways i i’m wondering if i can trade this phone in for cheap or no cost still since i barely had time to before.
So...I refer my aunt and uncle to T-Mobile. They activate two lines. But because my aunt and uncle didn’t take my referral code to the store with them, my referral is considered “invalid.” I call T-Mobile two separate times, and I’m given a $50.00 credit to my line. Fine, whatever. This isn’t what T-Mobile advertises, in fact, it’s downright false advertising. Requiring a “referral code” to be brought to the store is JUST ANOTHER HOOP T-Mobile has in place to prevent actually paying the money out in the form of a pre-paid MasterCard as T-Mobile claims to offer. I won’t be referring anyone else to T-Mobile until you guys FIX THIS ISSUE. Red tape and false promises are BS!
I’ve had T-mobile service for a number of years and every time I called I got great service. Sprint is the exact opposite. Last year I bought a Samsung Galaxy A50. I wanted to use it with my T-Mobile service and found out that it is locked to Sprint. No problem, they are the same company, right? Wrong!Last week I called 611 and the T-mobile agent passed me on to Sprint (she stayed on the line in case she could help with anything).The Sprint person told me that I would have to give my phone to someone that has Sprint service and after they use it for awhile then they can unlock it. I told him that that is not an option since I don’t know anyone with Sprint service. He went to talk to a supervisor and then he told me that the only other way is if I sign up for Sprint service for seven days then they will unlock it. At this point he passed me on to a sales guy.I told the person I want the cheapest option since I am only signing up to have the phone unlocked. I asked him if I would have t
So I have 3 line with Magenta line. 2 of them are for cellphone and one is for my laptop. My laptop line for the past 2 months have been capped to .6mbits. I don’t use much data(2gb or less) on my laptop since I only use the LTE when I’m on the road between customer. Is T-Mobile now blocking laptops? i have been using it for the past year + with no issues.
hello,im trying to. register my number as the primary account holder on the tmobile app but i guess it locked me out because it says. “You have exceeded the number of allowed attempts. Please click Skip to continue and try again later.” how long is later ? because its been 24 hours, i changed the pin and it still says the same thing help!
On January 6th, my mom called me and got through just fine. On January 12th, for whatever reason, T-Mobile’s Scan Shield blocked her number. She’s got the same number and carrier that she’s had for years. I clicked the “Allow” button, so even though her number still shows as pink (scam), her calls can now come through.I need to know three things.First, in the six days between calls, why did her number move from their “ok” list to their “scam” list? What would have caused this?Second, how do I remove her number from the scam list?Three, how do I keep her number off of the T-Mobile scam list?
I mean I'm just going with what I thought I was told if somebody doesn't follow through with what told then it's all b******* and fake anyway right you took the money off my card to start the service but then I got to phone that I wasn't promised or activation and network that I was promised thanks
My experience with TMobile has been horrible! 1. (Lie number 1) I called on the Tuesday before Christmas and spent over an hour on the phone with someone named Dave. Verizon was offering me a better deal and I wanted to cancel my service. I was told that if I took my two old phones into the store I would get a $730 credit for each to get a new IPhone. I asked for clarification several times because my phones are old. I was assured that I would receive this deal and I was told that the service representative could not mail the phones because they were out of stock. He said he would put a note in my file and I could pick up the two phones at the store. 2. I went to the store on Christmas Eve and spent well over an hour in line. When I finally met with a representative, I was told there was no note in my file and he could not honor the deal unless we called customer service. The wait to speak with a representative was over an hour so I had to leave the store. 3. When I finally received a
Why does the "expert" ask me for my passcode when it says on the T-Mobile website that they will "never ask for your passcode"? It also touts biometric authorization and that this replaces the passcode, and since I use this, again, why does the service rep ask me for a passcode?
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.