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I'm trying to use Microsoft Outlook to send an email that is received as a text message. Here's the error message this I receive:The following message to <XXXXXXXXXX@tmomail.net> was undeliverable.The reason for the problem:5.3.0 - Other mail system problem 550-'permanent failure for one or more recipients (XXXXXXXXXX@tmomail.net:blocked)'This works fine sending to ATT or Verizon phones but not T-Mobile. I've tried with both my main number and a Digits line with the same error message.Any ideas?
I set up a Prepaid Tablet Data Account ("Mobile Internet Network Access) about 3 weeks ago, and received an email "Welcome to T-Mobile" with my new phone number. I have called Technical Support several times, because when I try to login to My T-Mobile (using either phone number or email), there is an error message that I am not authorized to use this account. I went to a T-Mobile Store, and they were able to access my account, so I know it's active.T-Mobile Support just said this is a known issue, affecting many new accounts. The last tech said she would "escalate" my request, and get back to me. I've heard nothing.Seems like a wimpy reply. Anyone else having this problem, or know how to resolve it?Thanks!
Fanduel - Trying to pick my team to submit my entry for this week. It says it opened at 7:05 pm ET and I have been trying to do it since then and Tmobile system wont let me. Keeps going back to Tmobile #GetThanked screen. Is anyone else having this problem? They should give us all something for the crap!!!! #GetThanked is Broken!!!!
Today, I noticed a promotion through T-Mobile Tuesdays for Shaw Academy online courses. After a quick Google search, I noticed Shaw Academy has an F-rating through the Better Business Bureau (BBB) for multiple, unanswered complaints. This left me wondering why T-Mobile would endorse such an organisation. Thoughts?
Back in 2016, my wife and I signed up for the Friends and Family 2 Lines on Us deal where we also got two tablets. Originally, we got Coolpads, but ended up going to an authorized service center, and they switched us out with two LG Gpads. The authorized service center really screwed up our account. We're only getting one line for free under this plan, and have only been getting that line free since the beginning. We've called customer support multiple times and it's still not completely resolved. They say they can't add that line under the promo as the promo is gone, but I feel we should be given credit back where we've been paying for that line. Has anyone else had this much of a problem after going to an authorized service center and not a corporate store? This has currently been an extra $25 per month that we've been paying for almost two years. Not to mention the fact we have another device on our account that we're paying for that was returned long ago. We've been long time custo
I am considering the Note 9 trade in promo. It specifically says that the trade in must be in "good condition". I've read some horror stories online about how some other companies handle trade ins (although I've specifically not ever seen anything about TMo's process) so I'm wondering what is considered "good condition"? Can a trade in be taken to a corporate store for a binding assessment of the condition? When I've turned in JOD phones in the past, they basically had to turn on, not be cracked, have no water damage, and not be software locked. Other than that, it was acceptable. Is this the same?
I enrolled in the Advantage Program through my job in February of 2018 for the 15% discount. I've been calling ever since because the discount never showed up on my bill. I called again today and was told the discount is no longer available. I was told only the $25 rebate card is available. I told him that i was never told that when I previously called. I was told that it will show up on my next bill. Bill after bill since February, it never showed up. They gave me a credit last month to credit for the months I never received the discount and was told it would show up on my August bill. Never happened. I have the simple choice plan and work for a government agency. Is this true that the 15% discount is no longer available?
I am trying to login to my tmobile.com account. I was just in there earlier this morning. But now I am trying to login again, but it keeps giving me this error:Sorry, but we are currently experiencing problems with our server. Please try again later.How can I fix this issue so I can log in to my account?
i have been a tmobile customer since its inception for over 15 yrs , through the years i have paid tmobile thousands of dollars always aon time and never late...recently i have been shopping for a new phone and was looking for a credit from tmobile to cover the device..first off the loyalte departmart has been disbanned ( they had always taken care of me in the past.) . second seems tmobiles best off is a $100 credit after i pay full retail on a lg stylo 4 currently at $250....tmobile offers new customers credits of upwards of $500 or more but if your already a loyal customer of excellent standing , you get a sub par offer at best...is there no supervisor or v.p. at tmobile who even cares or can make this happen...i could easily port my number and service over to anther carrier and ditch the whole tmobile service all together....figured i would give this one last whole hearted try....why does it seem that the better deal is to switch and not be loyal at all....though tmobile was a fami
Ever since I started my service with T-Mobile (2months ago) I have not been able to sign into my My T-Mobile, on the app it says it is not ready for me yet and on the web says I am unauthorized and to contact customer support. I have called them multiple times and they tell me "we will start a ticket for this issue and within 24-72 hours it should allow you to log in" and the last time I called the gentleman said "we will delete your account completely and within a week you can go in and create a new one" I still can not log into my account. This really puts a dilemma on things for me. Please help.
I have been a T-Mobile customer on July 10th and I switch my phone number from AT&T to T-Mobile on that day. After a few days, I have received a mail from T-Mobile about current charges. I mail a check to T-Mobile, but after a week, T-Mobile charged me again on automatic payment. Now, I looked up my bank transaction history, it shows that on July 23th, I have been charged twice for my bill $12.30. I have called Customer Service and asking for refunds, but they said that the system didn't show any information about the bill so they can't help me for refunding and suggested me go back to the T-Mobile store for help. I did go back to the T-Mobile store, but the staff said that they are unable to refund the bill and suggested me called back the Customer Service again. I gave a call to Customer Service. finally, I still got the same response as the first time I have called, Their system shows that there is nothing about this bill. I am so disappointed and it wasted me a lot of time. It
I don’t understand this charge at all. And so far all I get is the canned response from T-Mobile. (the SIM card starter kit allows you access to the network etc)I am a current customer. I called to add two lines to my military plan.Without disclosing this to me, they charge $50.00 for two SIM cards for the lines. One for an Unlocked phone I plan to use, the other for a new phone I am purchasing from T-Mobile. And on the new phone, they charged me a “Down payment” which again was not disclosed on thier website.What is baffling - att and Verizon give you the SIM card for free - because you are a customer. And worse case scenario if you do have to pay, at att and Verizon, at most they are $4.99.How can they not only charge this huge amount, but then not tell disclose the customer about this?I specifically asked - and I was speaking to a customer representative in the Philippines The English was ok, but not great and I had to speak to two different people to even place the order.I wake u
I paid my first payment arrangement early before the due date.Do they still ask me to pay me it again?
I set up two payment arrangement. My first payment is due on August 1 while the second payment arrangement is due on August 14. I paid the amount I need to pay for my first payment arrangement today which is 2 days earlier before my due date. My question is, Do they still ask me to pay the amount for the first payment arrangement?
Does anyone have an unpublished way to contact the Fraud Department?This whole setup at T-Mobile is pathetic. This internal department exists that can deactivate an account on a whim, and no one can contact them. Customer Care can't get a hold of them; the number they used to have was deactivated. The store support teams can't contact them; the best they can do is open a case and wait to hear back.How is this acceptable when T-Mobile sells itself as the friendly, no BS carrier? I'm paid up on my charges (it's a brand new account), but my account was marked fraudulent in the middle of a porting process. You deactivated not only my T-Mobile services, but also terminated my old carrier's plan due to the port. I also have no guarantee as of now that I'll be keeping my number.Everyone I contact just quotes the standard "24 to 48 hours" response for fraud responses, but that's unacceptable.If you don't know what I'm talking about, pray that you never travel frequently or try to make account
Livid with T-Mobile. iPhone 6S was stolen on 2-4-18. I knew I had Applecare, but did not know I had insurance with it. I purchased a new phone replacement from the local T-Mobile store, explained to them about my phone being stolen, and not once did the tell me I had insurance on the old phone. They were happy to sell me a new phone at full price. I learned today I have insurance ($15 per month) but it is past the 90 days to file a claim. Why did T-Mobile not tell me about the insurance when I was in their store buying a replacement phone? Why did the T-Mobile 1-800 number not tell me when we called them? My fault, but is there anything that can be done?
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