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I specifically purchased a LOCKED iPhone 12 Max Pro at a T-Mobile store so I wouldn't experience and problems. Over the past 10 months or so I have noticed some concerning account changes, unrecognized activity, and merger of multiple MSID numbers. I've been into stores, where reps have told me to reach out to T-Mobile Fraud department. I've had tickets and higher levels of support say they can't find any issues. I'm posting here after reading years of reviews by customers like myself experiencing the same issues. This is my last hope before returning this phone and leaving T-Mobile. Any help or suggestions would be appreciated.
I am a long time Sprint customer (24 years) who currently is on a Sprint Flex Lease that is entering month 18. I am confused as to the status of my lease at this point. In November I wanted to upgrade to the Samsung Fold 3 that Tmobile had on promotion. Tried online and also went to the store. I was eligible for a upgrade at that point but per the store I was not eligible for any promotions even though the promo stated it was for new and existing customers. The advice from Tmobile at that time was to wait until I was migrated or call customer service. Fast Forward to now I am wanting to get out of my lease and upgrade to the Samsung s22 that will be coming out next month. I realize I will have to convert to a 24 month plan at that time. Is this going to be possible or am I stuck until Tmobile migrates us.
Never get service with T-Mobile because they are horrible and all they care about is money. I got my service on Wednesday and got the Samsung A32 5G. After using the phone for a few days I saw the phone design is not responsive or powerful enough for my needs. So I was looking around and found that in order to replace it I would have to pay 90% down payment even on phones advertised as free. I talked to Xfinity mobile and AT&T and they offered me any phone I want with no down payment or they would waive the down payment. Verizon would bill the down payment to me later. I contacted T-Mobile about it and to see if they could match but they would rather you cancel your service then work with you at all. The agents are slow and unprofessional I stared a conversation with them at 1:44pm and finally finished the conversation at 8:30pm. They falsely advertise everything from customer satisfaction to experts to reduce transfer to even phones being free.
I have a T-mobile account under the plan: ONE Plan Military BusinessI own a small business and own many domains, including:gardeningbees.comncgardening.comserverscience.comI am presently not sending out any automated messages. I send only messages manually using the default messaging app on phones with the numbers above to friends, family members, and a very few people who have asked me to share gardening information with them. And, the volume is exceedingly low: at most less than 10 messages per day.Those messages are being blocked whenever I include any of the above domain names as part of the text (with or without https://).There is no spam associated with my messages. Mostly, it is to share gardening information that people have asked that I share with them. I am a Master Gardener Volunteer in training in Wake County, North Carolina, and will be answering community questions and sometimes will need to follow up when a person asks me a gardening question that I cannot immediately an
Before I realized that the Welcome email T-mobile sent me had scrambled the SIM and phone number associations, I used the number that is tied to my MiFi device as the PAH, which of course cannot receive texts or do much else that a phone can do. I want to change that to my cell phone, but I cannot find any settings to change this. When I try to create a new log in with the desired phone number it takes me to the ID I set up using the MiFi phone number. I thought I had understood what the tech told me to do, but I guess not. Anyone know how to fix this?
I have dealt with one great local store rep and, so far, seventeen online reps of which only two shouldn't burn. I have dealt with the company for four months but have only been a customer for two weeks. They will swear up and down that they will call you back and never do such. You get 2 hour wait times followed by longer times trying to get to a supervisor that doesn't appear to exist. They don't resolve your problems. They make basic billing mistakes. They don't give the services promised. Every single one of them should be fired. Head to Verizon as soon as you can.
I came to know from online customer care i am elligible for an offer “add a new line and other line on us”. So i went to store and received this offer. I did not realize the bill for longtime since I bought two devices also at the same time. Now its been more than 2years and my device plan is over and realized tmobile is charging me for both the lines . When i call customer care they said I am not eligible for that offer ? They never sent communication to me via calls or mails or any paper to me. I ended up paying them more than 700usd. I am sure i signed the papers in store so now what next how T-mobile is going to solve my issue ???
I want to change my wifi from 2g to 5g and I typed my routers up address and it brought me to the TMobile website for my router. I tried logging in but everything I thought it would be was wrong, and even the username and password on the bottom of the router was wrong. I need help fixing this.
I went into a T Mobile store 4-5 times in deciding to buy my S21 Ultra. I was in told I would get$1000 for my trade in. They then said $800 then $600 then back to $800. Still my bill increased $22 to pay for a phone I paid for. I paid $400 because they said I could not pay the $600 they said I owed. Now follow this as I will type slowly. I say this because none of the T Mobile people, even those who speak English understand. They claim I owe $22 added to my bill every month for 23 months in which is around $500. I owe 0-$200 depending which customer service boob I speak to. At worst I owe $200 not $500. They eventually gave me $200 off my bill. Still way off on what I am owed. I am now told sales people misinformed me.
I placed an order 8 days ago for 4 phones, overnight shipping, using Jump. Received a package the next day, only 3 phones inside. The agent I spoke to said they would need to find the phone in their warehouse through the Handset research team. Was told that today I would get a call and they would ship out a phone, so I'd have it tomorrow. Now the agent tells me they haven't found it so they can't do anything & he will call back in 7 days with an update. They're saying there is nothing I can do until they find it, even though it was never packaged/shipped. How does this fall on me? I am at their mercy yet, I put out the money. They lost the phone, not me, not a shipper carrier. Is there anything else I can do? This is ridiculous! I can't even go in store to buy one because the lost phone is linked on my account for jump, so I'd have to pay off my old phone plus pay for the second new phone. I'm so frustrated, what else can be done?
I was having a hard time signing up for the free offers, but when I did it through the app it signed me up immediately.open the T-Mobile app click on account on the bottom menu bar click on plan and usage details under “(your plan) benefits” you will see a “Netflix” or “Get Apple TV+ on us for one year” Click on more details Follow the directions hope this helps :) since I had a hard time claiming it
I came to TMobile at 216 Maple Ave W Vienna Va 22180in March 2021 to get a new cellphone. I’d been a customer for 4 years.I thought that’s simple and easy. Then sales person told me that I can buy one and get one free and even gave me this watch for free, So I paid for one at over $900.I went on vacation and came back in July. I had been autopay for Tmobile and noticed that they wereovercharging me. I got an accident and on wheelchair for few months. But as much as I can I had been calling and coming to the store questioning why I’d been charged for the 2nd cellphone and watch. They said I had to deal with TMobile customeer support they don’t deal with financial.Since then way back in July, Aug,Sept through now I’d been dealing with the store, the 611, the 800 customer service. Everytime they said they will fix the problem. 2nd cellphone and watch are free.Until now my last bill is for $45.01 for equipment which they had been billing me since April2021. I spent hours on the phone and
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