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I travel. Currently in southwest Asia. I have full bars and LTE on the local infrastructure. I can call toll free numbers, I can call offices, etc... but when I try to call my family located in the US from my Tmobile device (iPhone 7 Plus) to their Tmobile devices, I get a busy signal. My phone, instead of saying their names, will say "User Busy", with the audible busy tone. So I try to call from a US VOIP service (700 code) and it is the same result, busy signal. I can call using FaceTime Voice, FB MSGR Voice, WhatsApp Voice just fine. Though this data option works, I have to have the voice to voice accessibility. We have turned off our spam/scam/robo features using the noted #____# format. We have restarted phones. How do we fix this?
I cancelled my t-mobile service in March, and it is May 14, and I have still not received my credit balance. Everytime I call, I get different and varied answers, but my credit balance is not getting refunded. Almost feels like borderline fraud, as no idea why a valid credit balance takes this long to process. I was an 18year old customer, and had an habit of prepaying for about 6 months of my bill.In hindsight it sounds stupid, but I thought I was going to be a forever T-mobile customer. And now 3 months since account cancelled, and I am still waiting for my refund to process.
I want to exchange a gold iphone 8 for a black one. I ordered the phone from t-mobile.com, however, it was in-store with the help of an employee. I heard that I am able to exchange the phone under buyers remorse, but I would have to pay another down payment for the black phone since it takes 30 days for a refund. I really do not want to do this because I paid for the phone in full and do not want to make another transaction. I was wondering, is there a way around this, and can I make this exchange at a different t-mobile store than where I ordered the gold phone?
A lot of people want to bring their prepaid and postpaid devices over to T-Mobile, and I'm looking to have a clear document on how long customers have to wait to unlock their devices from other carriers. This would preferably be a grid.
I recently discovered by complete accident that my old $50/mo. 10Gb pre-paid plan could be obtained for $40/mo if I switched to a new SIM card and joined the new "rebellion" prepaid program. I had no idea that this switch would effectively make my mobile data service unusable. I had to go to a store to get the new card, and switch my plan. I have a OnePlus 6, and have used it on T-Mobile without issue since the phone launched a year ago. No issues, I just wanted to save money on this new plan which had the exact same features (10 Gb/mo. unlimited talk/text).Upon switching, the porting of my existing number to the new SIM card took 6 hours, which was in itself an unacceptably long amount of time. I called customer support during this time and was told it could take up to 24 hours, where as the store rep told me it might take at longest an hour. Once my number was ported, I noticed an extremely low connectivity to the network over 4G LTE. 1-2mbps download 0-1mbps upload. Cannot even comp
Hello,I have a family plan which has 7 lines on it. I want to get a deal called "2019 LG Activate and Save 2" but there is rule for it as"If a voice line has been canceled within the past 90 days, it must be resumed"I have a canceled line 60 days ago. So, I have to resume/re-activate this line to get this deal. I called customer care and went to Corporate Store but they could not re-activate my previous line because the number that I used on that line was recycled and assinged to another customer. They said they could not do it.So, how can I take this deal then? There is no any sentence about recycled numbers of canceled lines?I also asked to open a new account (sub-account) but they said I need to full my family plan first (10 of 10).As I result of these informations, I will not get the deal or is there any chance for it?Thank you.
I have been trying for four days to get info on my account unsuccessfully. I put in a new Sim card on 2/25. This was the date my pre-paid account was due. I was inquiring into billing issues that occurred at that time. Somehow customer service then decided to change my plan without asking me. I had an old Simple Prepaid Plan in which I got the following * Unlimited talk (nationwide) * Unlimited domestic and international messaging (SMS/MMS) * Unlimited web, data slows to 2G speed once limit is reached (at 2GB limit) * Mobile Without Borders *I told the customer service I need my plan changed back and they refuse. They gave me a new plan which is Simply Prepaid (4GB 4G LTE) and added 5 dollar to access mexico and Canada. I cannot even read all the details of that plan because it is about a paragraph long. I can pretty much guess that it will not be as high quality as a plan they phased out though. The company is refusing to give me back a plan that they changed on me without my
Being home for the New Year holidays, I have been often watching videos on the Crunchyroll app and Youtube app. Yesterday I got a text saying that my data was used up (6 GB plan) and when I check online it says that my TOTAL usage this cycle has been 8.67 GB. My phone shows a similar value of 8.76 GB total, with 3.22 GB from Crunchyroll and 1.89 GB from Youtube. It makes no sense for my 6 GB to be used up; the numbers just do not add up. I contacted Tech Support but they are not very useful.This happened to me many months ago and nothing was resolved. I had not used Crunchy even since then and now that I did again to catch up on some shows, again my data got used up. Something must be wrong.
for my old plan (Nationwide Talk & Text, from the early 2000’s), I use to be able to get a $20,10 day/1 GB pass for international data. I used this as recently as last Autumn. When chatting with T-Mo support yesterday they told me this is no longer an option and it’s been removed from the system. They said my only option for international data at this point is to switch from my grandfathered plan to a One plan.This can’t be true. Is it?
Received a fishing message to my phone via tmomail.net. The sender's address appears as another tmomail.net address, but since email senders name (the From: header) is trivially faked, I have no reason to think it's actually the sender's address. Since the sender's address is probably bogus, there's no reliable way for me to block that address. Is there any point in contacting TMO support to find out the true origin of this message? On a slightly lighter note, this was a bogus warning about my Amazon account, which directed me to "us-amnazon.online" for resolution.
I have purchased a T-Mobile iPhone 7 Plus from my friend & he said it was paid off & his account is good standing. I just want to know that can I request unlock this phone with my info without my friend‘s authorities? Because I don’t want to bother him. It is T-mobile device but not associate to my account. Or I have to have him for his information
I have a Simple Choice plan with two lines. Each line has 2GB of high speed data per month. In my plan details it says Music Freedom is included. 1. Should Spotify count toward my high speed data usage, or should it not count because it is part of Music Freedom?2. More specifically, should listening to music on Spotify count toward my high speed data usage or not?3. Should listening to podcasts on Spotify count toward my high speed data usage, or not?I found two T-Mobile pages that appear to contradict each other. Free Unlimited Streaming | Music Freedom Simple Choice Plan | T-Mobile This page says Music Freedom is included in the Simple Choice plan, and that Spotify is included in Music Freedom.Music Freedom However, this page says Spotify includes video which is part of BingeOn. But the language isn’t clear if that means only the video services are part of BingeOn or all of Spotify is part of BingeOn. I would really appreciate help with this.
I have two Tmobile accounts associated with the same mobile number. This is due to the issue with Tmobile not able to port the number from their old system to the new system correctly. Now I am unable to login to my online Tmobile account. Whenever I try to signup it shows that the phone number provided is not correct. If I try to link the phone number with an existing online account by providing the verification code from SMS it still provides the same error that the phone number entered is incorrect.
I am signed up for autopay for account. Withdrawal from my credit card was last made on 1/26/2019, but there was no withdrawal after that date, and no notice of autopay cancellation was received. I have been unable to sign in to my account for several days. Please e-mail an explanation of the trouble and instructions.
My credit card information was used to attempt an unauthorized purchase, so I had to cancel it and have it replaced. My T-mobile bill along with other bills had been on autopay. I was able to have my information changed for billing from the other companies with no charges, but T-Mobile would not allow me to change my card without going through a process that has cost me an extra $15.00 payment at this point. I had my new card information way before the end of the billing period and do not understand the purpose of the charge. My only loss of having my credit information stolen has come from T-mobile.
Hello,I am trying to figure out how to forward everything from my work iPhone to my Galaxy Note 8 (which is no easy task). The provider for the work phone is Verizon.I figured out how to forward my calls, but I was wondering if there is a way I could change my outbound calls to match that number when I want to. Are there any apps? I can't import it to Google Voice, but if there is an alternative app or method that doesn't require me having access to the account, that would be great. I don't see a Verizon equivalent to DIGITS, which would be perfect.Any ideas?Thanks!
I am using my husband's account to ask this question.We joined t-mobile at same time and he is able to log in and go into his account page BUT NOT MINE!I can log in but it will go to the main page of t-mobile. I tried to click to my account but no luck at all.It keeps redirecting back to t mobile page. I can't pay my bill, change my setting, etc. Totally useless! And when trying to log in this community, it keeps saying "the email is existing." I was not log in or set up something with email at all.My account is screwed up!!! Please help!I tried to call in 3 times and they all can not help. One of them even said it's the t mobile problem that lasts 3 months already.Well, if it's t mobile problem , why you are not fixing it yet??? I am very frustrated it.
Hace un mes aprox. he comprado un sim prepago en EEUU, necesito activarlo y poder crear mi cuenta en "my T-Mobile", pero al tratar de registrarme me indica que mi numero de telefono no es el correcto. Actualmente estoy fuera de EEUU por lo que no se que hacer para poder crear mi cuenta¿Alguna ayuda?T
Currently i have 10 lines with grandfathered simple choice program, can i add a voice line to my account? also would like to know how many maximum number of voice lines my account can have.If i add a voice line that will be 11th line and i hope for the new voice line the charges will be 10$ and would get all the benefits of internal call etc...
I'm using the Prepaid Service and I haven't been able to view my account on the website or App since I open my account in January. I keep getting error codes when I try to view my account or the website and the App just tells me to go on the website to check my account which doesn't work either. Is there a fix for this, it's annoying to have to call every month to pay my phone bill.
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