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I got this text yesterday saying that I need to update my voicemail app but when I click the link in it it takes me to the play store. But the play store shows I have the newer version. I have tried a few times and get the same it's a bit odd . I have a screenshot but not sure how to upload it.
How is it that replies to messages from tmomail.net are not encrypted by the email server/provider (syniverse.com)? I tested this by sending an email to <mynumber>@tmomail.com. I received it on my phone as a test message as expected. I then replied to the text which would send it to my email address. I was surprised to see that the message itself was flagged for not being encrypted. I assume that the initiating email to my tmomail.net address is also not encrypted. Is this going to change in the future!?
Hi there,I bought a SIM card on amazon, and can activate it, also can login to support.t-mobile.com, but can't login to my.t-mobile.com, it always says " Sorry, but we are currently experiencing problems with our server. Please try again later."Could anyone help me to find out a solution? thanks in advance.Cheers,
I got some problems with my bank because of purchase your sim card.Here is the point. I was in NYC as a tourist. I tried to buy a sim card in T Mobile store on 436 Myrtle Ave (Brooklyn, I'm not sure about the adress but my bank says it's T-Mobile store #1828) от 18th of May 2019.Very nice guy, the employee, in that store was trying to make my payment for the sim card (number 9801260181745735013F) by my debit card. But there was some problem with his terminal while the transaction was in process and I got to pay cash. The ammount is 35.89 with tax. A few days ago a I've checked my bank account and noticed that the same ammount 35.89 was made by T Mobile on 20th of May 2019.Could you please CHECK everything and refund this extra charged payment?
Have a T-mobile LG V30. Have been using multi-line and Digits. Am getting ready to leave my current employ and have been trying to backup my personal text messages. Can't find a method that will backup my sent messages. I should have been all over this back when the phone would switch lines while trying to use a Digits line to text, the phone would switch to using my simm number in the middle of a text conversation. Any help? I'm not expecting a solution, but I thought I would try. T-mobile store manager doesn't have a solution. Nor does T-mobile 611.
I am in the process and the underwriter is requesting a 12 months credit referece letter from my cell phone company I am using to establish my credit worthyness. Ane chance I can get help with that I checked on line and other peaple that had the same situation said they obtained it from Finance department
4th & Pike St in downtown Seattle has been a nightmare for coverage.During the day I’m lucky to get 1-2 Mbps and when rush hour hits around 4-5 it drops to 0-0.5 Mbps.There are often times when there’s no connection even though I have full bars. I’ve tried different phones with the same result.This has been going on for months now and it happens whether I’m on street level outside or at the window of the top floor of our building.Ironically there are cell towers at the top of the building that I can see, but I don’t know if they are T-Mobile towers.Anyone nearby see the same problems?
Hi,I currently ported in T-Mobile with a Simply Prepaid Plan ($40).When I tried to access the T-Mobile app, it showed"Sorry we're not ready for you yet. We're working on improving your app experience."I had already tried to unload and reinstall the app several times, but still in vain.I wonder is this usually happened to people just ported in T-Mobile?If anyone had this problem before can provide me solutions, thank you.
Since porting from legacy to Rebellion prepaid over a week ago I am unable to:Send or receive short code texts (account verification, shopping banking, etc.) that had always worked prior to porting.Enroll anywhere on T-Mobile that requires I enter my phone number. I get , "Please verify your 10 digit T-Mobile phone number is correct."I have engaged customer support and though they've been very nice, they've not been very helpful. I only get answers like "A ticket's been logged" with no way to follow up on it or, "Wait 'x' number of hours", none of which has worked.I have engaged T-Force via Twitter and though they've been extremely responsive, the end result has been no different than what I've received via customer support.I even tried getting some help at the T-mo store and though they couldn't figure out the problem, they did eliminate it being related to my phone or apps by placing my sim in another store phone and getting the same results when attempting to get a confirmation code
I'm fuming. I'm paying money for a service that is not giving me missed call notifications, not giving me voicemail notifications, and does not even have voicemails arrive in my inbox until days after they were left (which I can only find out by checking manually!).From what I've seen this is a long term issue with you guys too. Congrats on the great service. I didn't want that interview anyways.
The T-Mobile website only lets us purchase ONE (1) international pass at a time. We are going to be traveling internationally for 30 days. Do we really have to keep repurchasing this thing every single day for 30 days?Please tell us that John Legere & the T-Mobile staff aren't so incredibly stupid to make this so incredibly difficult on all of us?Is there any way to purchase multiple international passes at a time? Why can't we just buy international passes for 7 days, or 14 days, or in our case, 30 days?AT&T is so much better than T-Mobile in these regards.You'd think that the T-Mobile staff has never traveled outside the United States before. Unreal.This is actually enough of a problem to make us switch back to AT&T.
I think my line has some feature activated that is blocking some of my daily usage thing. cant use call forward or even call waiting the phone brings me a message that saids call setting error network or sim card error. I have changed the sim card this month 4 times, replace the phone i had Galaxy Note 9, Galaxy Note 8, One plus 6t, Oneplus 7 pro and a Galaxy s10. all of them same issue. is anyone encounter this? I have other line they dont have this problems.
Hi, I have the oneplus 6 and for the past 4 days my phone data is not working, even though my texting and calling are working. Whenever I try to access the browser, I get redirected to the website u2.web2go.com/upsell site where it tells me my line does not have a data plan, even though I'm on T-mobile Simply Prepaid 10GB/month. I have called three times and visited a store without resolution. I've read online that this should be an easy fix, that its an account level provisioning issue.For reference, this link is exactly what my issue is: https://support.t-mobile.com/thread/146382Please help me resolve this as soon as possible. Thanks.
I received the following text prior to my first bill: "Your T-Mobile bill is being processed. Payment is due 3 days after bill receipt. See how to read your bill: t-mobile.com/payment/scnc"So a couple things... that link redirects to the tmobile.com homepage, so I have no idea what info is supposed to be available there. Second, I spoke with a rep (and saw through my online account) that if I did not pay my bill within 3 days, my service would be suspended. However, all the Autopay links online do not work and the reps told me that my plan is not eligible for Autopay. How is it that T-Mobile will not allow No Credit Check customers to use auto-pay and will suspend service if a bill isn't paid within 3 days of being issued? That is a tight window, especially without an autopay option. I can't see why any vendor wouldn't provide autopay options.FWIW, I am on a No Credit Check plan because I prefer the price and not paying for services I don't need. I have 800+ credit score and buy phone
I bought a Huawei p30 lite and a T-Mobile sim card. I set up the sim and made an account. once I got to placing the order I placed it and got the message that it may take up to 2 hours for service to start. Still got no service a day later. on my pc the account is set up and should be working.
No new apps, tried safe mode, checked all settings no issue. The only thing I noticed is in my apps under system I have multiple phone apps of the same app, the default green with white phone and green with white outline of phone. I just received this from Samsung 3 days ago and have not loaded any phone apps. Talked to Samsung and they most likely the carrier has some setting that forwards my calls to voicemail. Strangely if Tmobile calls me the call comes thru.
After switching to Tmobile from Verizon using the get out of the red promotion, we no longer had access to our Verizon account for a final bill, once that bill was sent it was past the 30 days we apparently had to submit the bill to Tmobile. Now they will not honor the promotion and we are stuck with an over 1k Verizon bill. After speaking with customer service and waiting another week for a reply from them they said that there is nothing that they can do. After another online chat I was given the freedom number listed in some of these boards and can not get through to speak to a real person. What do I do? Please help.
I used to be able to suspend my line and reactivate under lost and stolen phone. However when I log in that option just says "Contact us" instead of letting me report the phone lost. I use this method turn the line on and off for my kid when he doesn't follow rules. Now I have to contact support which makes it a pain.
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