Accounts & Services
Ask about your plan, added features or offers
- 5,961 Discussions
- 20,178 Replies
I won the Galaxy Note 9 from Samsung after a Twitter contest was held. I received it on Thanksgiving and moved my SIM card from my S9 to my new Note 9. The next day I realized I wasn't receiving 4G at all anymore, strictly LTE+. That never happened on my S9, that's when I realized the Note 9 I won was from Samsung- no carrier, maybe considered an "unlocked" phone then? I don't know.I tried to get into my Tmobile account as I have an extra, unused SIM card that I was hoping to activate online in hopes that it would maybe trigger a better signal or something so I wouldn't only be stuck with LTE coverage on this new phone.. except I couldn't login. Everytime I tried it would say "We’ve temporarily locked your account to protect your information. Please call Customer Care at 1-800-937-8997 or wait 24 hours to regain account access."I waited 24 hours to regain access, and the message still came up. I figured, okay, maybe I had the hours wrong.. I'll let it go for the weekend while I visit m
During my visit of US, my phone was stolen then I asked T-mobile to block the number.I submit the request to insurance company to insure my lost device.They come back to me that they would need 'Proof from T-mobile that the telephone is blocked'.Can anyone help to advise me how to get the proof of number block?
I have the $40 Simply Prepaid plan with the $5 Mexico/Canada Unlimited add-on. I know my plan comes with Music Unlimited (or Music Freedom) in the US, which allows me to stream music (e.g. through Spotify), without it counting against my data allowance. But does Music Unlimited also apply when I'm roaming in Canada? That is, can I stream music in Canada without affecting my 5GB Mexico/Canada data allowance?
I signed up for autopay weeks ago, but woke up this morning to a suspended account. Had to find wifi and pay manually online. The autopay is on (or so my account says). Please fix this problem. i did not enroll in autopay to log in every month to pay manually.
I have a really old T-Mobile-branded Nokia flip phone, the mini SIM that came in the box with it, and T-Mobile's Pay As You Go - Legacy plan. When the time comes for me to replace this phone, I expect I'll have to get a new SIM, even if I find a T-Mobile-compatible phone that takes a mini SIM, since I believe this SIM is 2G only. So, will I lose my Legacy plan when I move my phone number to a new SIM?
My T-Mobile prepaid number is not getting ported to my new postpaid line since last 5 days. I have been calling the Customer Care each day, but all they say is that "everything looks fine and i should wait for 24hrs more, the issue has been escalated."Today a new ticket has been raised again # 23121721 and i have been given another 48hrs wait period. Can someone please help as my prepaid number is out of service since 4 days.I have been told that prepaid to postpaid port takes onlt 2 hours, but my scenario is ridiculous.Also the customer care is not even able to let me know what the exact problem is, all I hear is there was an "error" in the system. Looks like no one checks this error until the customer complaints.I am facing some problems with communication due to my older number being put out of service, I hope this does not cause any financial problems to me!!
You want to get your last payment on your Equipment Installment Plan (EIP) refunded?T-Mobile's systems for accounting, billing, payment receipts, and equipment installment contracts do not always work together as they should.Please know that I cannot guarantee what happened to me will happen to you, so I start off with "good luck"!What you need to do: Pay off your EIP agreement during the last day of your billing cycle, and if the payment is not reflected in the billing cycle it occurred, you are entitled to NOT have to make another installment payment on your EIP agreement, so request a credit to your account for the EIP installment charged after you paid it off!WHAT HAPPENED TO ME1. On the day before the end of my billing cycle, I paid off five (5) of my EIP agreements. (I wanted to increase to available credit with T-Mobile for new devices while at the same time lowering my total monthly obligation to T-Mobile.)2. Please note that when I paid-off the EIP agreements, the payments
Hi,In the last few weeks I have received several calls/texts from random unknown people claiming that I called them. I have not, and I don't have those calls they claim I made in my history (which I would if it was an accidental dial). These numbers have the same area code and the same first three digits (beyond the area code) as my own number. The people on the other end seems genuinely questioning why I called them. Anyone knows what's happening here?
A young man named Khalil, gave me the best service I have ever received, this young man has wonderful customer service. Khalil was very attentive, polite,and he listened to what i wanted. This young man deserves to be employee of the month. Thanks Khalil for making my experience at your store GREAT.
It has been almost 6 months on T-Mobile system and still cannot get a problem with a 4 month old billing issue. Is there anyone in the T-Mobile organization that will listen to a consumer and fix a problem T-Mobile employees created and T-Mobile employees are not aboe to fix? Not even a store manager can do anything about my issue. Documentation is available if necessary to explain my concerns.
REG90 error on LG Stylus 3+; The listed fixes for this do not seem to work. Where can I find a definitive solution?
I have terrible cell service with T Mobile inside of my house.I can see two of their towers, one 2 miles west and one 3 miles northwest.If I could get the phone to connect to WIFI the problem would be solved.It connects for online purposes i.e. Google, Facebook, Podcasts etc but not for Telephone use.I have a REG90 error and have tried the standard fixes but nothing works.I have had this phone for 15 months and I don't believe the phone over WIFI has ever worked.Any Suggestions???
I'm having an issue with some messages sent to my number (email@example.com) that are coming back with status code 550, saying "remote server returned message detected as spam". The messages attempting to be sent are alerts from work. They are sent to a mailbox on Office 365, which then has rules to forward to all of our cell phones via our mailboxes with our providers. One other person on our team is also on T-Mobile and is the only other one to have this problem as well. I can provide a copy of the email that contains the bounceback details. @srickar I saw that you are a spam admin for @tmomail.net services and that you were very helpful for others with a similar problem to mine in the support forums. Is this something you'd be able to help me with or point me in the right direction so that I can receive all my alerts from work? Thanks!
I am very interested in signing up for Tmobile money. However I am not the primary or owner of my family plan account. And from what I could gather, having a TMobile ID and connection is sufficient to open an account and take advantage of 4% APR deposits.However my account owner is not prompt in paying the bill. Always misses by 1/2 days.And reading the terms and conditions from TMobile Money regarding Right of SetOff: Right of Setoff: We may (without prior notice and when permitted by law) set off the funds in this Account against any due and payable debt you owe us now or in the future.We will not be liable for the dishonor of any check when the dishonor occurs because we set off a debt against this Account. You agree to hold us harmless from any claim arising as a result of our exercise of our right of setoff.I have no plans to use this account to AutoPay. So I am trying to understand if by opening an Account with Tmobile Money, can the funds in this account be used to set off Tmobi
I have multiple service issues and they are still unresolved. None of my requests have been followed through. I have multiple user Id's I want to delete them I am unable to change the password or access them. The password reset links that 611 sent me don't work. In addition I have requested that the tmobile mcafee accounts of which I have several be deleted and that is still unresolved. my online acct, visual voicemail don't work properly and I have gone in store and called 611. I was told in store that I need to visit a corporate location.
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.