Accounts & Services
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When I go online and check what Plan I have for each line.... I noticed my plan features and services are casually not posted anywhere, WHY Is this. I don’t need to reboot my computer, or purchase a new sim card.... the problem is that on T-Mobile website my details are not adequately stated as it had been in the past. It casually states and I quote “This plan provides unlimited data and messaging service plus a variety of other benefits”...... umm, i would like to know what those “variety of other benefits“ are.... and my speeds should not slow down to 2GB until I have reached 6GB as opposed to the 2GB mentioned on the screenshot. I’m getting nervous that T-Mobile is plotting on removing some of my features from my line...
Hello,I switched from Sprint to T Mobile. I applied for the ETF reimbursement sending them my last Sprint bill which shows I paid the remaining $500. It failed. I called customer service who was friendly. I still didn't quite understand why it wouldn't go through but she explained it didn't show something correctly and I needed to resubmit something else.I log onto my Sprint account and find a similar page showing the payment and my account number and things. I submit that and it fails. I literally have nothing else to submit to them and I don't understand. Any advice?
I would like to opt out of my family plan and switch to pay as you go, in order to keep my phone number while I'm abroad for about 4 years. I'll be coming back to the USA 1 or 2 times a year so ideally I would still need a phone number. How can I do this?
I am outside the US for the next month, but need to top-up my prepaid US T-Mobile account.The T-Mobile website allows me to state which country my credit card comes from, but still insists I enter a US format Zip-code, which my card doesn’t have.If only US credit cards are accepted, why doesn’t the site make it clear?Are there other ways in which a prepaid account can be topped up from outside the US?
Hi, All. I am thinking to porting 3 lines from ATT to T-mobile, one of line is iPhone XS with E-sim by ATT, which I want to keep this iPhone XS, and opening iPhone XR. the plan is looking for T-mobile one , my question is can I continue to use Esim with T-mobile ?I have been talked to couple people in the store and customer service by phone. They are all have difference story, some said no, I can't use it with T-mobile one plan, need to use with prepaid service. some of them said, I can to use E-sim on ONE plan, but needs to pay $10 per month service fee additional on top of current monthly plan.I hope someone can verify and give me correct direction. Thanks
T mobile charged double payment in my cards. The problem was that I registered auto payment but it did not work after auto payment. So I thought the card had problem. I confirmed payment history on my bank account. When I paid the bill through my second card, my phone worked well. As showed my account history, there are two payment. I talked to this issue to customer service employee on the phone call. But she said my first auto payment could not be found on my bill. It's very weird because I saw same payment history on my account at different cards. I told her I want to get refund. She said I don't need to worry about it. Still the issue has not been solved. What should I do ?
since last 3 weeks trying to port my landline number to my prepaid t-mobile number: always i get same message "There's been a delay in bringing your phone number to T‑Mobile. We're working hard to get it resolved, and a T‑Mobile Care representative will contact you to expedite this transfer. Please be on the lookout for this call.Sincerely,Your T‑Mobile Team"Have confirmed my landline account number, pin, t-mobile number every time i have made request.. anyone can help?
Hello there!Earlier today I was using my phone, but I found that it wasn't loading anything. I checked to make sure that I wasn't connected to my house wifi still and that I simply didn't turn on my data, but when I checked, my data was on, but was displaying that my data was no longer supporting my device. I thought this was intriguing, so I went ahead and rebooted my phone to see if it would connect again, but it wasn't doing anything. In the top left corner of my iPhone 6plus, it has been showing three of the four bars are full, and the LTE symbol is there as well. For some reason, it just isn't connecting, and when I check my T-Mobile account to see if there was something wrong with it, I couldn't find anything alarming or different with it. Does anyone have any advice on what I should do? Thank you in advance for a response, have a lovely day/night!
On April 17th, I had to replace my Samsung S8 phone which was suddenly malfunctioning. I live in Chicago but was out of town for a short getaway with my family in Starved Rock Park. Once the problem started, I headed to the closest T-Mobile store, which was in Ottawa, Illinois. The store manager tried to fix the problem with the help of the technical assistance, but eventually gave up and suggested to take a new phone and start a new plan (luckily, our current plan would expire a month later, in May). Then - and this is the crucial point - he suggested my wife to also upgrade her Samsung S8 phone (we had a family plan at T-Mobile) even if it was perfectly functioning. Why? Because the same month there was a limited-time promo: one Samsung S10 bought, the second one free ('But one, get one free'). He insisted that the second new phone (a Samsung S10) would cost zero. So we said yes. He added that the we would be charged for the two phones on our two first bills (31.25 $) but that one of
I was traveling abroad this summer so I suspended my prepaid line early in June before I left the country and reactivated it just now . However, during the period of suspension I was still charged the full amount on June 24 and July 24. According to the support page and other posts in this community I've read, a suspended line should be billed $10 per bill cycle rather than the full monthly charge . Can someone please explain this to me?
I have been a TMO customer for several years. In the UK, TMO rewarded long time customers with things like a free phone or reduced rate sim card. Here, they only care about ONE thing - getting new customers. Their business model does not include customer retention. Also, why should you get 2 phones when you only need one??I have spent hours on the phone with customer service and just been tossed around by them left, right and center - more like a ploy to frustrate the client. Who has hours to spend and get NO result?I am sure several long-term customers are feeling the same.
So, here's the deal. I recently just joined T-Mobile as of... two days ago, I believe, and I purchased a phone. They didn't have the phone I wanted in stock, so I asked if there was a way to order it online and have it shipped it to the store-- so we did that. Everything's great and dandy, but since I don't have the new phone, I'm still technically on MetroPCS' service. I don't really have a problem with that-- I'll just use my old phone until I get the new one. That's not the issue. The issue is, I've been trying to track my phone so I know when it comes into the store, and I can't do that. The link in the email sent to me confirming my purchase is broken, and I can't track it through the app. Because in order to track my phone, I need a valid T-Mobile number. That's ridiculous. I tried calling customer support, and told them I just simply wanted to know when my phone was coming, and I was bounced around. I was put on hold four different times before I just ended up giving up, and the
I paid off 2 Iphone Xs 512gb devices so that they could both be unlocked, forfeited the $15 monthly promotion towards the $60 payment if i would have stayed on the monthly plan so that I could use a different sim card in those 2 phones. I spoke with a woman yesterday she told me they would be unlocked within 3-4 hours, i called back in and spoke with a guy who said the unlock process hadn't been started yet and that he would start it immediately with an expedited unlock request that would take no longer than 24 hours. It's been over 24 hours and the 2 devices I paid over $2600 from you guys are still not unlocked. How long does this take?
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