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I've been trying for almost 3 weeks with no success. I have been in contact with 5 reps. from T-Mobil and have had 0 success. i have requested alternative ways or links also with no success? dont kn ow what to do, If my bill goes up[ Im going off. This is getting old!
Hello, Here is the situation. Trying to leave T-Mobile due to some billing issues that I won't go into since I don't want to bash T-Mobile on a public forum. We have multiple iPhones that are paid in full. We received SIM cards from another provider only to find out that T-Moblie has blacklisted the IMEIs on those phones. How do we go about getting these phones off the blacklist? Thanks!
Tried to get service for my phone but was denied because:1. The account is not in my name2. I did not have the pin3. I did not know the account owner's social security number4. I would not give the account owner's phone numberAll of this to get service on the phone! I could understand if I wanted to change the plan or order a new phone or something that affected the account. This has been an on going problem for 6 months now and the "expert's" solution was to have calls forwarded to my Verizon phone.
I need help from T-Mobile on fixing an account issue. It seems that neither me nor anyone else on my account can access the "Account" tab on https://my.t-mobile.comPost-paid accountProblem affects multiple peopleProblem occurs on website with any browser (safari, chrome, firefox, edge)Problem occurs on mobile and with the T-Mobile AppImmediately after logging into my.t-mobile.com, we are presented with a blank screen:Then after clicking on the "Account" tab, we are immediately presented with an error message:We are currently having trouble with your request. Please wait a few minutes and try again.We are unable to make any account changes without having to call T-Mobile support or contacting support via chat. This same problem also affects the T-Mobile app, when attempting to make any changes, like access my "add-ons":The problem is most certainly a server-side issue with either my account or the website.
My.t-mobile.com acounts with standard permissions should be able to setup automatic payment for their portion of the bill weather it be a custom amount or the cost of their line, features, EIP agreements, etc. They could run the automatic payment for standard permissions accounts a few days before the main auto pay runs on the account that way anything left over on the bill will just default to the main account holders card on file. This way people who split the bill don't have to track down the money from everyone who is on their account and us account owners would get a nice notification each month saying something like "line nickname processed an automatic payment for $57.39" for example.
I've had a prepaid hotspot (Alcatel LinkZone) for a couple years now, and I just tried to make some changes to my account (change the rate plan and credit card info), but it is asking me for a 6-digit PIN that was apparently sent to me in the original confirmation email when I opened the account. I found that email but it only includes a 4-digit PIN. When I try to use that 4-digit PIN it tells me it is too short and it must be at least 6 digits. What do I do?
Since yesterday all incoming text messages come through twice! So annoying. I have done all suggestions from a prior post in the community. Nothing has helped. I cleaned the cache and deleted the threads. I powered down. I turned WiFi off and on. Did I mention how annoying this is??? Help please!!
Is anyone on the Oneplus 6 (NOT the 6T) able to use the free Gogo inflight? When I first got the phone, it worked sporadically, but in the last 6 months I have never gotten it to work. I get the following page and that's it. I have checked and double-checked that my wifi calling is enabled.
I'm currently unable to log in to My T-Mobile to pay my phone bill and I can't call to pay it because I do not have service (since its unpaid right now). It says "Something went wrong! Sorry, due to extremely high demand, this page is not available for the moment. While we hurry to catch up, dial 611 from your T-Mobile phone."I'm currently desperate to fix this because I'm waiting on a job interview call. Any help would be greatly appreciated!
Hi,I'm wondering if anyone else here as experienced the same error message when trying to login to their account?This is what I get when trying to login, ever since I became a customer in mid October. It's nothing user/device dependent, since t-mobile support has replicated the issue on their end... they just don't seem to know how to fix it.Curious to see if anyone else has the same error and how many months it took for it to get fixed.
We tried to have our Gear S3 watches ported/activated with our phone service from Verizon.After several attempts from the store techs we were told that the eSim (starts with 8914) is not supported by T Mobile because it starts with 8914 and they only support sims starting with 8904.Is anyone else having this problem?I don't want to have to buy new t-mobile Gear S3's when these are almost brand new and I don't want to go back to Verizon to have my complete service.The watches will work on bluetooth but not stand alone.So far we cancelled our paired digits.
I'm not sure why there is such a disconnect between what we, as customers, are told inside the store by one of your sales reps and what we get in real life but it is rather severe. Before switching to T-Mobile your sales reps reassured me that it's the way to go because, unlike Verizon, T-Mobile has a super-advanced, mega-awesome, bleeding edge network that is not only faster but also comes with two features Verizon couldn't provide: RCS and Wi-Fi calling.I would really like to know why the wifi calling doesn't work on my phone the way it should, why MyT-moble is not working and, most importantly why my US version G965u1 doesn't have RCS. And just so we're clear I know that my phone is RCS capable, suggesting to check if it is won't fix my issue or answer my questions, I'm also aware of the fact that RCS had been rolled out a whike ago and that it works, I have to say that because I've seen replies to other people asking similar questions where the explanation given made no sense by su
Previously I was on the One Plus Promo plan that had an option in my account profile under media settings that I used to enable HD streaming. I moved my plan to the Amplified plan that provides One Plus and HD streaming, but the media settings section in my account profile is no longer available. How do I enable HD streaming? I also don't see anything in the app (in fact the app doesn't even list my plan correctly, unlike the web site which does).
When someone calls my TMobile, they are met with the "State your name to reach this google voice number". I have checked and it is not connected to any google voice account, and i seem to have not gotten a voicemail in ages and wondering if this may be why
I purchased my phone on samsung.com but it was linked to T-mobile during the purchase. It's already paid off and I sent 3 requests to T-mobile Support, received confirmation emails but still cannot unlock it. It shows error message that device is not eligible for permanent unlock. I am really lost. I've tried everything and still no solution of this problem.
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