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The Internet-connected voicemail server (named "voicemail.my.t-mobile.com" ) behind T-Mobile's customer/web-portal (My T-Mobile) disappeared last week and has yet to reappear. Both URLs for the server on the My T-Mobile account-management pages remain unchanged/updated ( https://manage.my.t-mobile.com/PartnerServices.aspx?service=visualvm&source=MyTMobile ) and thus a "page not found" (HTTP 404) error results when attempting to check/manage voicemail via T-Mobile's customer/web-portal.T-Mobile has to date provided no estimate for a return to service, and - adding insult to injury - T-Mobile is continuing to deduct minutes from its "Pay as you Go" customers when those customers use their T-Mobile cell-service to check/manage voicemail while waiting for T-Mobile to fix access to voicemail via T-Mobile's customer/web-portal.T-Mobile is thus profiting from its own error at the expense of its "Pay as you Go" customers.
I have Samsung S9, which I bought from T-Mobile and is now unlocked, and I pay extra for the Name ID service each month. Ever since the last app update, my Name ID app is no longer working properly. It no longer registers incoming calls on the activity screen, it no longer displays the caller ID when I get a call, and I can't block any numbers with it. Basically it has stopped working for the most part. When I try to add a number to my block list, I get this message: Alert! We were unable to add xxx-xxx-xxxx to your block list. Please try again later."I have tried uninstalling and reinstalling the app,and restarting my phone over and over to try to get it to work with no luck. I am paying extra for this and it isn't working at all! Is anyone else having issues? Have you been able to get it to work again? Please help!
Hi,I'm wondering if anyone else here as experienced the same error message when trying to login to their account?This is what I get when trying to login, ever since I became a customer in mid October. It's nothing user/device dependent, since t-mobile support has replicated the issue on their end... they just don't seem to know how to fix it.Curious to see if anyone else has the same error and how many months it took for it to get fixed.
I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they said that I cannot turn it in in-store since the Protection<360> stuff all goes through Assurant. I am scared they will lose my returned phone and then bill me for it, as has happened to so many other people.Has anyone successfully done a return with Assurant? Any advice as to how I can protect myself - like getting a receipt and buying package insurance? I've also heard filming myself boxing the phone and sending the package is good, does that really help?And what can I do if/when they lose my phone? Also, has anyone actually had a *good* experience with Assurant or Jump? Literally all I am seeing is horror stories.
So I've been having this issue where I can't receive verification codes via text from sites like Amazon and Discover but I receive them phone from others. Is this a problem on tmobiles side? I've been talking with Amazon customer service to fix the problem considering I can't use many of the smart home device features but it hasn't gotten anywhere... -_-
I won the Galaxy Note 9 from Samsung after a Twitter contest was held. I received it on Thanksgiving and moved my SIM card from my S9 to my new Note 9. The next day I realized I wasn't receiving 4G at all anymore, strictly LTE+. That never happened on my S9, that's when I realized the Note 9 I won was from Samsung- no carrier, maybe considered an "unlocked" phone then? I don't know.I tried to get into my Tmobile account as I have an extra, unused SIM card that I was hoping to activate online in hopes that it would maybe trigger a better signal or something so I wouldn't only be stuck with LTE coverage on this new phone.. except I couldn't login. Everytime I tried it would say "We’ve temporarily locked your account to protect your information. Please call Customer Care at 1-800-937-8997 or wait 24 hours to regain account access."I waited 24 hours to regain access, and the message still came up. I figured, okay, maybe I had the hours wrong.. I'll let it go for the weekend while I visit m
1. In my "My T-Mobile" profile information tab it says " You do not have any numbers linked to your profile. Click edit to link a T-mobile® number to your profile." It shows my phone number as a primary number, but when I try to link my phone number it doesn't take the code it sends me. Keeps saying the code is invalid.2. The T-Mobile app doesn't work for me, hasn't in months. It keeps saying "Sorry we're not ready for you yet. We're working on improving your app experience".3. Live chat is not working for me. I'm logged into my account. I click "contact us" and live chat is not an option. I have to click "support" and scroll down to "contact us". When I click on that I have an option to "Message us". When I click on that, it keeps bringing me to my account home page.
I recently switched from ATT to T-Mobile Amplified using an unlocked iPhone Xs. Visual voicemail is not working.I've been through at least 10 people at T-Mobile over multiple calls, and heard endless "do not worry we will take care of this" statements. None of the solutions have worked. Got transferred to Apple and went through several layers of support there, only to be transferred back to t-Mobile. I begged t-mobile to try the solutions I've found on these message boards and none seem to have worked.My last tech support at t-Mobile finally said there is no fix, so I should just wait and hope for a fix in the future. That was a week ago.Does anybody have suggestions as to what I should do? I feel like they just gave up on me. @tmo_marissa - you seem to be the one person who has had success with this. I'd really appreciate if you could help me too!!!!
Hey everyone -So Google is trying to verify my account, but when they send me a text, I see an auto response with "Service access denied". The text is from the number 244444. I don't have content blocking as far as I can tell. Anyone know what might be causing this?Thanks!Josh
Same exact problem as this thread: Not Receiving calls and delayed text messages Started happening 6 months ago. I've tried everything on my phone. Phone model is: S7 Edge (SM-G935F)Why was the other thread locked? So many are having same exact issues. The solution provided does not help at all.Randomly I will not receive calls when I have full bars. It doesn't show up as a missed call or anything. The person will message me on another messenger and when I call them back I usually get a bunch of text messages time-stamped from the past hour that I have also missed.I will also randomly receive voicemails with no missed calls indicating that again, I've missed a call but it does not show up in my notifications .I've tried all the resetting everything on my phone, I've disabled wifi calling and volte but the problem persists. Has anyone experienced this and had it fixed?
It is exceptionally frustrating to not be able to make changes on an account where I am the owner. My husband and I are on the account. As well as our children. There is absolutely NO reason we can not have 2 authorized people On the account. Every single time I need to make changes on the account I have to have a code sent to my husbands phone, call him at work, then make the changes. No matter how much or often we have told you guys there are two full fledged adults on the line. We don’t need or want your protection from ourselves. Please change this. We have called numerous times on this issue. Each time being ”warned” that this other authorized user can make changes to the account. Then asking if we are absolutely SURE we want this? Of course we are sure. Then they say they have changed it. Then you try to do something and nope. Not an authorized user. So annoying. Just let people decide for themselves what kind of security they want. I’d prefer to never have to be sent a code...au
The only reason I wanted to switch to T-mobile last year was to utilize promotion that was going on around November 2017 (Buy 2 iPhone X and get $700 in rebate). I clearly mentioned to person I spoke with that I don't want to purchase iPhone X and will wait till next iPhone is launched in September. Person assured me that you would be able to use whatever promotion is going on around that time on you existing line without adding a new line (since I switched from ATT to T-mobile and on newly added lines I am not using promotion). He said you can safely switch to T-Mobile right now and you would be able to use promotion when next iPhone will be launched since T-Mobile will definitely have some kind of promotion during next thanksgiving.Now when I called them that I want to use current promotion, they are saying I can't use promotion without adding a line. I mean this is ridiculous, why would I add another line. They simply can not honor me what was promised by T-Mobile, at this point I
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