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I have a line with the $25/mo One+ International, which gives unlimited hotspot data at full 4g LTE speeds. Under normal usage, I get ~30mbps down when I connect to the hotspot from my laptop and things work fine. However, starting a few months ago, when I started connecting to my company's VPN (ipsec), the traffic through the VPN is very noticeably throttled at the T-Mobile end to ~512kbps.The following tests show this:- Normal speed on hotspot: ~30mbps- Speed on hotspot with VPN: ~512kbps- Normal speed on Wifi provided by other ISP: ~15mbps- Speed on Wifi provided by other ISP with VPN: ~15mbpsGiven that the VPN on an alternate ISP shows no drop in speed, but using the T-Mobile line does, it's definitely something at the T-Mobile end throttling.I've seen on other forums (correct or otherwise) that T-Mobile has been throttling VPN to 512kbps unless the user has a One+ add-on (which I do: One+ International). I'm thinking that if this is true, then perhaps T-Mobile doesn't have the One
Just read the following 2 articles and now concern with T-Mobile's (at least according the article) lack of security and unauthorized porting of a number. Like to hear from T-Mobile on how they are addressing this matter?SIM swap horror story: I've lost decades of data and Google won't lift a finger | ZDNet Here's how I survived a SIM swap attack after T-Mobile failed me - twice | ZDNet
Changes that were made to wear evidently made by T-Mobile because I have unchecked every permission try to uninstall a app and the bugger still in the back sending packets left and right if you want me I'll send you my firewall screen captures indicating that the app doesn't just sit there it sends packets of data to T-Mobile servers that contain who knows what the only way to figure out would be to run the packet monitor. If you want to question this I'll gladly provide you with a screen capture so my firewall showing when and what server T-Mobile app just out of nowhere pops up alive and says hello I will send something back to my mothership mothership that I am unlocked from now for over 3 months do they care I don't think so.
We bought two iPhone Xs in September 2018. They were supposed to be buy 1 get 1 free. They originally told me that the iPhones were Bogo in the store. They said we would receive a gift card in the mail to pay off one of the phones. We waited for months and nothing. Went to the store and they acted like they had no idea what we were talking about. I called numerous times and finally, we got ahold of someone who told us that the store didn’t process it and we missed out on the Bogo deal. We kept pressing and finally they looked into it and said we signed up during the deal and we should have gotten it. Well, they are saying (changing the story again) now they only give $700 toward the phone, it’s not actually buy one get one free, which is NOT what we were told in the store or we wouldn't have got them.We also purchased insurance on the iPhones while in the store and now mysteriously there is nothing on the account. I will never trust one of these bogo sales again. Worse it's the same st
Hi. I updated my software this morning to Version G975USQS2BSIV / G975UOYN2BSIV / G975USQS2BSIV. I played my music from my Galaxy S10+ SD card on my car, via bluetooth connection. My music would stop intermittently for 4 seconds, then 1 second, and then back to 4 seconds. A song would have about 6-10 disruptions.In some threads with similar experiences, a "master reset on the device" was recommended. Does this mean I have to pair all my paired devices all over again? I hope there is a better way because I am the only one in our family who's tech savvy enough to do the pairings.Help!
Hi,I bought a T-Mobile pre-paid phone/SIM whilst I visited the U.S.I was told that since I paid the amount required the phone would be unlocked.The customer care representative charged me some additional $17 the last time I spoke with him, and he assured me the mobile will be unlocked.I am now not in the U.S any more.I went to the T-Mobile application and it kept asking me to log in or sign up, I tried signing up and towards the end it would ask me for my verification pin.I keep getting "We are unable to verify your PIN/Passcode at this time. Please try again later." I have waited for around 8 hours (approximately). I still get the same message.Can you please help me!Below is the screenshot, it is the same if I try through the app or through the browser on the phone.
Hi! I'm currently enrolled in a T-Mobile Prepaid plan ($40 Simply Prepaid 10GB LTE – Unlimited Talk, Text, Data). I've moved out of the US and I'm unlikely to come back in a short time. If I wanna cancel the plan and the number, do I just let the funds on my account run out? I don't have auto-pay on and I currently have about $20 on my account. Thank you!
Hello,I am posting this here because I have called the 1-800 number twice already and haven't TRULY got a resolution yet (despite assurances that everything is "taken care of"). Long story short, I got service with T-Mobile on 8/23. Returned phone to store and cancelled service on 8/24. PROBLEM: still was getting billed for service I didn't have and didn't want. Called 1-800 number they agreed I shouldn't be getting billed (bill was $147 and some change) and was assured it was "taken care of". Come to find out my bill was only knocked down to $110.00. Called again explaining what happened and again was assured it was taken care of. Well, I recently got my "Final Bill" which shows TOTAL DUE $63.01 PAST DUE BALANCE $110.00 PLANS -$47.67 etc. In a nutshell, my TOTAL DUE should be $0.00 since I CANCELLED service the DAY after I got it (or so I thought). Matter of fact, I would have cancelled the same day but the store was closed. So, can someone look into this and finally credit the rema
I have swapped from my physical sim card to my esim card on my android device and now I cant send text message with the error "failed to send the message". Other features include making calls, receiving calls & sms seem to work properly.What I have tried: reset the phone, install a brand new ROM, ask support team to reset my line.
Is there a reason why the account permissions online differ than what is in the system at the store? I turned off permissions for all others on my account except for my husband and I. One account holder purchased a iPhone from Apple and when they attempted to link the phone to tmobile told her that everyone on the account were authorized users to make changes but her. When we went into Tmobile, the other account holder (not her obviously) was indeed listed as authorized but when I log into mytmobile, she is not. Why doesn't my changes in mytmobile change the system?
Hi.I am now in Mexico.Before coming here I paid for the additional &5 for using unlimited plan.It did work well until yesterday night. This morning it showed no service! And my friend in our group met the same problem.I asked online with your agent stuffs.They said that my account is suspended?And I cannot contact you though any phone call except online method. But they said they can do nothing unless transfer me to contact service department on phone. Can someone help me?Thank you!
Hello,I recently started having Gmail forward specific emails to my phone via SMS using email@example.com . This worked fine for about 2 weeks then all of a sudden I started getting the following error.550 permanent failure for one or more recipients (XXXXXXXX@tmomail.net:blocked)I tried manually sending an email and got the same error. Then I tried sending it from a yahoo account and it worked fine. So I'm wondering why it would block all of a sudden and what can be done to fix this. I read that maybe something needs to be white listed? Would tmobile block valid emails from gmail/google?FYI, I'm using a gmail filter to do the forward and on average it's only sending 1 email every other day. Please help thanks.
I have a prepaid data plan on my iPad. It is assigned a phone number but I don't receive phone calls or messages at that number. Nevertheless, when I pay my prepaid bill, the website says the receipt has been sent to that phone number. Also, when I'm asked to verify my account at log-in, two of the three options are to receive a message or a phone call to that phone number. But I can't actually receive them, right? How do I get my contact information changed to the phone number I really use? (It's an AT&T line if that matters.)
Every update they release on the Website the worse My Tmobile gets. The Login no longer works with lastpass which is dumb.And now I tried to schedule a payment on the due date with 2 different cards and the system doesn't even let you do that.Neither does it let you manage scheduled payments.Every other freaking bill pay site lets me handle this. This combined with the degrading service makes me want to switch carriers. Tmobile used to be good but no longer
I'm so frustrated, I don't know what to do. I have spent countless hours trying to get T-mobile to give me money back that they took. I'm a pay-as-you-go customer and apparently that means you don't get the same level of "Customer Care" as other customers.BackgroundI'm not a big mobile phone user, which is why I chose PAYG years ago. I generally use about 300 minutes per YEAR. In April, I added to my account to keep it active like I always do and my account was up to over 900 minutes. In June while on vacation, I got notified that I could no longer make calls because my account had no money/minutes. I knew something was wrong, but what could I do while on vacation? I needed to use my mobile phone so I paid $100 to add to my account and figured I would investigate where all the other minutes went after I returned.After returning, I counted my actual used minutes on the phone used from April to June and it totaled around 100 minutes. When I contacted Customer Support, they acknowledged t
My Chain of custody from using a T-Mobile UPS shipping label shows the package arrived on the 1st Oct 10am At their GRC warehouse. I have provided T-Mobile two iPhone 8’s 64GB; they have run three research hand set checks and informed me that the devices have not been scanned in. After that process has been shared with me, they now inform me that they received a box but the contents are no where to be found. They have repeatedly told me to contact UPS and are suggesting that UPS shipped a box that started at 1lbs to T-Mobile warehouse empty. I contacted UPS several times and was informed that “since I am not the shipper”. That I am unable to file any claim, since T-Mobile used its shipping account for the label production. All this time has passed with a four digit bill hanging in the noose around my neck and the same story being told over and over again. Jump to conclusions is absolutely absurd at this point since my experience in logistics and network security knowledge; camer
I don’t understand this charge at all. And so far all I get is the canned response from T-Mobile. (the SIM card starter kit allows you access to the network etc)I am a current customer. I called to add two lines to my military plan.Without disclosing this to me, they charge $50.00 for two SIM cards for the lines. One for an Unlocked phone I plan to use, the other for a new phone I am purchasing from T-Mobile. And on the new phone, they charged me a “Down payment” which again was not disclosed on thier website.What is baffling - att and Verizon give you the SIM card for free - because you are a customer. And worse case scenario if you do have to pay, at att and Verizon, at most they are $4.99.How can they not only charge this huge amount, but then not tell disclose the customer about this?I specifically asked - and I was speaking to a customer representative in the Philippines The English was ok, but not great and I had to speak to two different people to even place the order.I wake u
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