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UHi, I’ve been with T-Mobile just under two years now and have been very satisfied. I have been very satisfied. Recently I had an unexpectedbill due to the only vehicle my family has requiringrepaIr. As a result, I am playing catch up with bills. I madea payment arrangement the first payment was successfulhowever, I was unable to pay the second payment.in order to avoid suspension, I need to pay $150to become eligible for a new payment arrangementthis needs to be paid ASAP but I can not do so for another week. . Does T-Mobile offer another assistance for hardships?
Our security cameras are set up to send an email alert and they include a photo from the camera. We just switched from verizon to T-Mobile and they stopped working. I changed the email address to PHONENUMBER@tmomail.net. A single test message without photo's works fine. Any messages with photo's is being blocked, see below. Any help would be appreciated.This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed permanently:* XXXXXXXXXX@tmomail.netReason: There was an error while attempting to deliver your message with [Subject: "Network Video Recorder: line crossing D1 "] to XXXXXXXXXX@tmomail.net. MTA p3plsmtpa11-10.prod.phx3.secureserver.net received this response from the destination host IP - 126.96.36.199 - 550 , 550 permanent failure for one or more recipients (XXXXXXXXXX@tmomail.net:blocked)
Help me please! any one on this forum. there is a time some where in November 2016 (Black Friday Deal) that T-mobile roll out a plan tmobile one TE. it is hot deal i grab it on slickdeal.net that it post. so i have 5 line T-Mobile ONE™ TE includes unlimited talk, unlimited text and unlimited data on our network with no annual service contracts, or data overages for 120$, or you can get 4 lines depend on when you enrolled. its was instant hot deal. So here story, now T-mobile charge with 120$ for 2 line unlimmited, and each one additional line is 25$ ( 75). The total is 195$, its big different. i did try customer service to explain but its useless. It's like "a little david versus Giant" now. i hope some one out there have similar situation like mine. And even worse now, every time you try to call customer service, they will try to make you get rid of the tmobile one TE plan and joint tmobile one TI plan. In my case TE is better deal for me. I hope T-mobile will honor the deal that
on 06/03/2018 y bought a brand new IPhone 8 Plus RedTMobile send my a confirmación by email order number xxxxxxxxxabout 3 day later UPS send my a email with a tracking number with a estimate delivery time 06/07/2018 between 1 pm - 5pmon that day y was at home and the UPS driver show up at my door with a packet that was emptyI inmedelty refused the packet becaus it was empty .The Ups driver ask my if there was a phone inside because he found it strange that the box had no weight .I called t Mobile direct with the information that the Iphone was stolen by UPS.the packet was send back to t Mobile and received today at there warehouseNow my problem is that y have to wait until T Mobile investigations are finished where the iPhone is .why as UPS is to blame for the lost a my IPhone I haved two wait weeks until my money is back or the will ship a new IPhoneI am not happy with the slow response with my caseT Mobile you can due better than this, why we a a customer have to wait so long unti
I am subscribed to the Visual Voicemail version 188.8.131.52864 feature on my T-Mobile account on the Samsung Galaxy S8 running Oreo version 8.0.0. Most of the time, it fails to synchronize my messages to the app. I get a message that says it failed to synchronize messages and to make sure I am connected to the data network. This is happening whether WiFi is on or off and I'm never in an area where I am not well covered by the T-Mobile network. This is very annoying because I use my phone for business as well as personal calls and I need Visual Voicemail to work consistently! I have uninstalled and reinstalled the app and cleared the data cache several times already.
My personal phone died about 2 weeks ago - it won't even power up anymore. I've been using my business phone as a backup while I looked at new phone options. Tonight I decided to just buy a new phone, but could not log into my t-mobile account. I tried resetting my password but got a screen telling me I'd have to enter a verification code (via text) or answer my security questions. Knowing I couldn't receive the text, I tried my security questions, but having set them 8 years ago when I opened my account, I didn't have the answers. So... I called support... but support COULD NOT reset my password, send me a temporary password, reset my security questions, or send me the verification code that can be sent via text. Basically, the call was a waste of time. Has anyone else experienced this? I want to be able to access my account and being unable to without having to go to a store is frustrating. After 8 years as a T-mobile customer, issues like this are driving me toward dropping T-mobile
I have just been told that although I was told by the Tmobile store employee I was eligible for a rebate on the purchase of an S9 of $206 with the trade in of my S4, which the employee took several months ago that I am not eligible for said rebate. Although the Tmobile representative brought up the offer on his store computer, and again took the phone, I am now being told the rebate was only for military personnel and I will not receive it. No response about taking my phone. I was not aware of this, the Tmobile employee did not tell me this, did not check if I was in the military and I did not say that I was because I am not. I have received nothing from Tmobile in terms of a rebate or that I am not eligibile and of course they took my phone. I WOULD NOT HAVE BOUGHT THE PHONE IF I DID NOT GET THE REBATE. Has this happened to you because I have contact with another person this happened to at the same store in Cincinnati? I am pursuing all avenues
Hello, we are looking in to using SMS for our business, sending sms notifications to our customers via their @tmomail.net address, as well as for the other carriers too.We will be sending large volume notifications to firstname.lastname@example.org. @vtext.com, etcWe will be gaining written consent for any receiver of of these texts, they are not marketing based.I want to understand if tmobile would have any problems if we sent for example, 10,000 of your customers a text message via email@example.comWhen I say your customers, I also mean they are our customers who are also on your network, then we'll have another 10k on verizon, and others....I cannot find any type of acceptable use whatsoever.I understand fully, that spam would be blocked, etc, I'm not concerned about setting this up with dkim and spf records and all that, this is fine I know this needs to be done... I want to know if how we intend to use your @tmomail.net facility, for this high volume business text messages,
My family recently switched to the T-Mobile One Military plan as my father served. He’s the account holder and I am one of three other lines.I am the only line that has the One Plus International for the additional $25. It’s been around two weeks since we’ve joined and I still have yet to stream HD video over cellular. There is no toggle in the profile section for my media settings on T-Mobile.com or the iOS app. I found the exact url for the media settings on this forum as many other individuals are stating that is the solution but when I’m logged into both the primary account holders T-Mobile or mine it states, “this line is not eligible for media settings” along with all the other lines on the account.I’ve called T-Mobile support multiple times which has led to business and engineering escalations (although no one has followed up with me)... Those escalations were all made over 5-7 business days ago.Coutless reset network settings have been performed since the escalations in hope th
I know they temporary unlock lasts for 30 days. How many do I get a year? And once the 30 days is up on my first temp unlock, am i allowed to do a temp unlock right away or do i have to wait? Also, i will be in another country once my temp unlock completed, can i request another temp unlock outside of the US?
Just a few days ago my husband and I went into Store 9052 in Memphis, TN. We went in to ask about the Military Plan they were offering, we were told by the sales rep that we could do the BOGO iPhone deal and the get out of the red deal where our other devices with Verizon would be paid off. This persuaded us to switch to T-mobile because who wouldn't for a deal like that?! Come to find out we come home to processes our rebates for the BOGO deal and the get out of the red deal to have our devices paid off. We could only process one after some research and calling we were told you can only qualify for one rebate and not both. This is a huge issue because this is why we switch to T-mobile and every service rep in the store was trying to figure out why both wouldn't go through including the MANAGER!!! I'm trying to figure out how to resolve this issue or report the store because this is unacceptable... any suggestions would be appreciated.
I'm fuming. I'm paying money for a service that is not giving me missed call notifications, not giving me voicemail notifications, and does not even have voicemails arrive in my inbox until days after they were left (which I can only find out by checking manually!).From what I've seen this is a long term issue with you guys too. Congrats on the great service. I didn't want that interview anyways.
I recently log into my.t-mobile site and have to change my password due to this new policy. This new policy is terrible due to multiple reasons. Anyone who is current on IT security should know that changing your new secured/selected password to something new randomly causes more trouble than its worth. User can't remember these new things every 60 days if you create a secure combination for your password.I don't log in to t-mobile every day to see/change things. If you cannot secure my password in the first place, it's not our faults. Don't force us to change ours to cover your problem.
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