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Unlock App says not eligible I've called support and they've have stated I am eligible every time. I have not been provided unlock codes. I have been calling support for a week. I am out of the country without any mobile data.I've met the prepaid eligibility, $100, 4+mo etc. I own my device.moto e5 plus, the Unlock app refuses to unlock the device, I've tried the factory reset, and clearing data caches. nothing is working. And calling support gets me in an unless loop of techs saying they will "email me within 24 hours"... and then nothing happens.I've called 12/28, 1/2, 1/3, 1/4Please someone unlock this device.
Am I wrong to think that T Mobile does not care about current customers once they are on the hook? Specifically the BOGO offers it uses to lure more people in. I get it. I understand that a larger customer base equals more revenue for the company but what about the people that got them where they are? When I switched over from Big Red after 19 years I was not In a place financially to take advantage of BOGO. Now that I am ready its like, to late. you're an unfortunate customer now.At the risk of sounding ungrateful I must say that a meager free doughnut or something of that sort has that resounding "Let them eat cake " feel to it. C'mon TMO you want to set a trend that assures real customer satisfaction. Treat the customers you have like customers you want.We want BOGO too!
I saw the BOGO (Buy One Get One Free promotion) back in early November. I was prepared to pay for the iPhone 8 Plus at $800, and I would get the other $800 for free.I was told when I upgraded to an iPhone 8 Plus that I should go for the monthly payments instead of outright purchasing the device. I was confused but basically the sales person talked me into making payments, which totaled (he said) the same as I would pay for instantly purchasing the device. So I agreed. I was under the impression that I would be getting my $750 credit card in 6-8 weeks. It never came.So I called the promotions department thinking there was a delay or a simple mistake. WRONG! I found out because I was on the Jump program that THEY put me on therefore I didn't qualify for the BOGO promotion. I told them that word "JUMP" program or "Lease" was never used in my conversation when I signed up back in November. I didn't realize that I was signing up for a LEASE!!!!! This was never explained to me, and
My service randomly stopped working two days ago. I've never had this problem. I've reset network settings, I've turned the phone on and off multiple times. I took the sim card out to inspect it and put it back, I've gone on airplane mode, but the service still didn't show up. Can someone help me?
Hi all,I used to be able to get a data plan on my ipad even though I don't have a Tmobile cellular account. Now it seems that I am locked out of the account, can't reset it without a prepaid PIN whatever that is, can't reset the PIN without going to a store, etc. Calling support without a Tmobile phone number is almost impossible and they don't seem to understand a stand alone pre-paid data plan. I'm not able to set up another account. At this point I'm being forced to use another carrier, but Tmobile has the best prices on those plans when you can get them. Is there a way to start over since I keep getting my account locked for 24 hours at a time?
Hello there, I ordered a prepaid sim online and ported my att number while i activated it. I was able to make outgoing calls but not receiving calls. I called the customer support and the call got terminated because of insufficient funds. I am not able to add funds because the system is not picking my number and says my number is not available as an account. I am not able to setup online mytmobile account either. It’s a deadlock, please advise how do I get this resolved.
I log in with T-mobile ID successfully, verify account security check in order to access my account but after that I don't find any information about my account in My T-mobile - my profile, my account home and so on. Also I can't access to T-mobile app. I addressed a the same request to support by phone on 07.01.19. Please, help me to access to My T-mobile with full information and T-mobile app
How can I talk to someone about customer support questions while interenational. My tmobile app just keeps saying "trying to connect" when I try to chat on there. I don't want to call because that will charge me international fees. I am currently in Australia. I just want to be able to communicate with someone at Tmobile.
My plan is outdated so I click button "REFILL" on web. First time it said some thing like "error, check against your information". I tried again, and it send me a notice too. But when I checked my bankin, it was charged 2 times. Who can explain that to m? I so confused
Hello,My father is moving away from T-Mobile and he's closing the family T-Mobile One account, I am part of the family account, but I want to stay with T-Mobile and Open up my own account, the issue is, how do I do this, and how do I keep my phone number?
i called customer service on 01/28/2019 at 4:45 PM to give me my bill record for the month of may 2017.its been 8 days she did send me the mail or email on the subject bill. she said that it will be mailed to you address, now its 8 days i didn't receive any email or mails.kindly advice
I had a plan with 5 lines and I was paying $140 a month including one line with insurance, it was like that for years, until I went to a t mobile store and decided to add a line, they switched me to a TE@Work Plan and promised me that I was going to keep all my promotions, (I was getting 2 lines free promo and $10 discount on any line that would use less than 2GB of Internet a month, plus I was getting Netflix, and the T-mobile One Plus Promo) and they told me that I would be paying the same $140 plus the new line ($10 or $20 depending on the internet usage) Well, first bill comes and its way higher, I called and they gave me a credit and said they would check into it, next month, the same thing.... and so on, so last month they told me that I had to pay the whole thing because the plan had changed and I couldn't go back to the old plan with the promotions.... I went to the same T mobile store and the manager promised to do something about it, well, that was a week ago and no one has
I am a T-mobile Prepaid customer and recently switched plans and got a new SIM card at a T-mobile store. (At this time my.t-mobile.com used to work perfectly fine - I was able to view my balance, recharge etc.)I was told by the store employees that my old SIM card which was on a pay as you go plan was not compatible with the new pre-paid plan I wanted ($40 per month, 10GB LTE data)So I got the new SIM card and switched to the new plan.Ever since I got the new SIM and plan I am unable to access my-t-mobile.comAs soon as I login with my credentials it keeps redirecting me to Prepaid Home page (https://prepaid.t-mobile.com/home)From the homepage if I click on the "MY T-MOBILE" link it keeps redirecting back to the prepaid home page.It does however temporarily try to access the following URL (I have modified the URL here to make sure it is not auto converted to a link, also masked my number for data protection / privacy reasons - msisdn=1234567890 had my correct 10-digit number, I have als
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