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I am currently on a family plan and will soon be leaving T-Mobile to join another provider. I've read other threads and am aware that I will need to do a "Transfer account or line ownership" with the account holder. However, will I need to stay with T-Mobile for an additional month before I port out? I've also read that T-Mobile doesn't pro-rate for cancellations. If I do, I am thinking about doing just Unlimited Text and Talk for that month although I am an avid data user. It's just seems like it's the most cost efficient option for me. I'm hoping someone can tell me I'm wrong! TIA for your help.
I log in with T-mobile ID successfully, verify account security check in order to access my account but after that I don't find any information about my account in My T-mobile - my profile, my account home and so on. Also I can't access to T-mobile app. I addressed a the same request to support by phone on 07.01.19. Please, help me to access to My T-mobile with full information and T-mobile app
We have Family Mode, so we can limit our 13yr old on his phone. The data block seems to just reset itself. One moment is says he is close to his 2hr limit, then the next moment it shows he has only used 15min. The time blocks seem to easily be defeated but the app says he is connected to the VPN. I have restrictions on, on his phone so he cannot delete the app. What can be the problem?
HiI try to reach my tmobile voicemail while online (chrome browser/windows 10) and get the message:voicemail.my.t-mobile.com’s server IP address could not be found.This is the only site in the entire internet this happens to me. I've tried different browsers as well. Rebooted and reset everything (routers etc).This also happens when using my android phone and in addition to voicemail.my.t-mobile.com’s server IP address could not be found it also says DNS_PROBE_FINISHED_NXDOMAINHelp kindly appreciated.
Yesterday, someone went into a T-Mobile retail store used a fake California Drivers License to buy a copy of my SIM card. Fortunately, I received a text message stating that a SIM card had been issued to my account. I called T-Mobile Customer Service and the Rep told me how I was compromised, helped me change my SIM card and reported the fraud. I was concerned regarding how related accounts on my phone might be compromised. She suggested that i change all passwords used on my phone and tried to connect me to t-mobile fraud prevention. She was unable to connect me before my call was terminated (dropped).I called customer service again and a new rep was very helpful and informed me he would try to get someone from fraud to talk to me, then told me that they had gone home but would call me today. I did not get this call so this morning I called again and was told that I could not talk to the fraud group, they had no contact information to give me and that they would complete a form re
I signed up for a t-mobile prepaid account about a month ago and each time I try to open the T-Mobile App I get the message "Sorry we're not ready for you yet. We're working on improving your app experience." I have a Samsung Galaxy S7 from T-Mobile (Previously was used with my business account) that us running Android version 8.0.0. How can I get the app to work for me?
I have tried numerous times on numerous days in numerous months to access my tmobile account information. I can sign in and it shows me an option to select either my hotspot number or phone number for the phone. It doesn't matter which one I select. I always get this same message and can go no further:"We are currently having trouble with your request. Please wait a few minutes and try again." So, what do I have to do to be able to access my account since it doesn't let me do anything once I have signed in?
I have an existing T-Mobile number which belonged to someone else (they are not using it now). But since it was used by someone else, I receive messages/calls from their contacts. Is there a way to get this number changed? Would the owner of the plan be needed for this change? How much would it cost?
Billing Nightmare with 4 lines for $140 promo - does this deal actually work for anyone?Very long story - I signed up for T-Mobile about a year and a half ago, specifically waited until the 4 lines for $140 promo was running. That plus the kickback for limited data use should put my bill at $100. There was not a T-Mobile store near me at the time, so I called in to set up my account. Asked the rep if I could get this deal, he said yes. Next asked if kickback could be combined with it, also told yes.Each month my bill was off, at first by $10, then by $20. I would call to get my bill corrected (about 16 times now). Every time, first thing I asked was, ok, I have this promo, right? and each rep said yes. They would do a manual adjustment, same thing next month. Heard many different stories about why the promos didn't work, etc. My account showed a starting rate of $170/month when I started out, which didn't make sense to me. I later realized that there is a $5/line credit for auto-pay, w
I'm new to T-Mobile (days) and already having issues.Firstly, I'm unable to login to "My T-Mobile" to view my account details. I can login successfully, but the website (on multiple browsers from both my PC and my phone) immediately redirects me to prepaid.t-mobile.com/home. Secondly, when I try to login on the T-Mobile App, I'm greeted by the following message: "Sorry we're not ready for you yet. We're working on improving our app experience."Any help is appreciated.https://prepaid.t-mobile.com/home
New to T-Mobile, and I see customers asking for authy style apps for 2 years, and nothing. T-Mobile has been sued over allowing theft from bitcoin accounts by allowing cloning.Amazing.Lawsuits againt T-Mobile for allowing cloning to steal bitcoin:Man sues T-Mobile for allegedly failing to stop hackers from draining his cryptocurrency account - The Verge https://bitcoinmagazine.com/articles/investor-lawsuit-brought-against-t-t-mobile-sim-swapping-hacks/
Unlock App says not eligible I've called support and they've have stated I am eligible every time. I have not been provided unlock codes. I have been calling support for a week. I am out of the country without any mobile data.I've met the prepaid eligibility, $100, 4+mo etc. I own my device.moto e5 plus, the Unlock app refuses to unlock the device, I've tried the factory reset, and clearing data caches. nothing is working. And calling support gets me in an unless loop of techs saying they will "email me within 24 hours"... and then nothing happens.I've called 12/28, 1/2, 1/3, 1/4Please someone unlock this device.
Why does T Mobile's website force you to reset your password every couple of months!? When banking institutions who actually MANAGE YOUR MONEY leave you in peace, it's crazy for a phone company to force you to reset. I know the generic IT response will be "it's for security reasons", but you shouldn't FORCE your customer to "be secure". It should be a warning where we get the OPTION to reset, not being forced to do so. So I guess my question is, is there a way to opt out of this "security feature" or someone I can talk to that can disable that from my account? After a full year of this nonsense, I'm getting to the point where I'm willing to leave the company if I don't get a resolution soon.
I've had "Free Data for life" on my tablet for a couple of years now. In July 2018 or so, it suddenly stopped working. I've already spent hours on the phone and a few more hours in store talking to support, after which they promised to get back to me (they never did). The device can access the T-mobile homepage just fine (so it's not a hardware issue). It just can't connect anywhere else, as if it's being blocked.Anyone else having any problem with "Free data for life"? I'm in the SF Bay area, California, if that matters.I don't seem to have much leverage since it's not like I can ask for a refund...
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