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  • 21,744 Replies

6564 Discussions

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UnconstitutionalFirst activity
posted in Accounts & Services

mandating vaccine

I’m sad to hear the news T-Mobile will fire corporate employees that don’t get the shot.  It’s not a vaccine and people who get the shot can still contract and spread the virus. Don’t get me wrong.. I’m not anti shot.. but I am anti mandate.  I will explore other carriers stance on this issue and make a decision on switching soon.. I will also ask my family and friends that are customers of your to consider doing the same..

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6 months ago
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Tengo HambreFirst activity
asked in Accounts & Services

Free phone for existing customer?

I see that I can trade in my old ancient crappy phone for a REVVL 5G.  Is that my only choice for a freebie?  My old phone is not on the list of phones that qualify for the samsung models or others.

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6 months ago
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fdlpippinFirst activity
asked in Accounts & Services

mifi return

I would like to return my mifi how do I do thaqt?

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6 months ago
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karen9247First activity
asked in Accounts & Services

balance on debit promo card

I have been given 20 phone numbers to call. My card is activated. How much is my balance?

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K
6 months ago
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Keion87First activity
posted in Accounts & Services

I want to add a line

I want to add a 2 devices 

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K
6 months ago
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MikeW999First activity
asked in Accounts & Services

How to change number on one of my lines via self-service?

Have 7 lines and want to use “spare” line for an email account.  Need to update number (which was associated with another ebay account). Can I do that via self-serve - or is it a free service call if I call and speak to rep?

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6 months ago
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Dee RuizFirst activity
asked in Accounts & Services

Switching provider

I have a situation that’s just not getting the right attention to resolve. My fiancé currently has Verizon as her phone provider. She had insurance coverage on her new iphone purchased in May and five months later the phone’s touchscreen was not responding and glitching, so she replacement phone for the same exact model. The malfunctioning phone was sent back via UPS store drop off. We have tracking number & paperwork confirming, along with confirmation that UPS received scanned in packaged phone at their facility. Date she dropped off at UPS store was Nov 30 2021. She was disconnected Dec 22. Why disconnected..? she now had been charged for the original malfunctioning phone that still had not been received to Verizon’s warehouse. On Jan 22 2022 she has been disconnected again from service bc the amount of the malfunctioning phone still has not been received to updated/reflect account amount. Now it’s over $1300 with all the extra fees and taxes. We are not happy with this unjustif

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6 months ago
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LaNCeR41First activity
posted in Accounts & Services

account proble

Although there is only one line in my plan, the second line appears in the system. This line belongs to the ready mixed concrete company. I called T-Mobile customer service regarding this issue. I even created report 589 482 42. But the problem is still not resolved. If it doesn't fix my problem, I will have to change the line.

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6 months ago
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gemsongFirst activity
posted in Accounts & Services

Apple TV not for valued customers

I was excited about the apple TV for about 30 seconds until I realized it’s for newer plans only. I have 5 lines and been with Tmoble for 19 years so I have an older plan and therefore I am not to be rewarded as a newer customer is.  Unbelievable.

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6 months ago
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mickip63First activity
asked in Accounts & Services

How do I add more document to prove name change for veteran proof

I provided my DD214 but am told the name doesn’t match (not surprising since your system doesn’t allow enough characters and cuts off part of my name).  I tried uploading my divorce decree indicating a name change back to my maiden name, and then my current marriage certificate, but it won’t let me upload more documents.   What else can be done?  SheerID doesn’t respond with a solution and replying to their email results in being told emails can’t be received at that address.

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6 months ago
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Misti.walkerFirst activity
posted in Accounts & Services

bill

There is a pending change to my billing?

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6 months ago
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StBaldrickFirst activity
posted in Accounts & Services

Signing in . . . Hang tight . . . Still Working . . . Almost there . . .

 Greetings from the Vaticant!I call to see if there was an outage with their login in systems and the rep wants me to talk to an expert. It seems like half the time I try to log into my account to save the T-MeatPuppets some stress I get and  endless looping of “Signing in . . .”, “Hang tight . . .”,  “Still Working . . .”,  “Almost there . . .” and then loops back to signing in. Their choice of a darker shade of “prison pink” does nothing to soothe the experience but points given to marketing for some care over our mental well-being.Join me in prayer . . .To the all holy and mighty ones, hear our pleaRid us of the unclean spirits in this most unholy of corporate mergersProtect us from the potential dangers as they try to merge the connected auto networksGuide the in knowing the left and right hands belong to the same bodyHear our prayerSalute !St. Baldrick

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6 months ago
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se7ensrealtyllcFirst activity
posted in Accounts & Services

Terrible experience over chat

Spent about 30 minutes repeating all my customer information to be told that they can’t over devices over chat which is fine but that should have been the first statement since the site offered chat to complete the order. Mayla recognized that she could help and tried to transfer to business side. Summer on the “business” side had no idea what she was doing and had an attitude when I asked for the survey to discuss my terrible experience. Summer then basically hung up the chat with no way to discuss the issues with the chat. So here I am. Multiple lines and was looking to set up 2 more home internet. Do better chat reps because otherwise tmobile has been very customer centered and helpful. Don’t let Summer ruin your repretation. 

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6 months ago
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GdweirFirst activity
asked in Accounts & Services

previous carrier balance

Just transferred 3 phones to tmobile from Verizon.  Tmobile is supposed to pay what is owed to Verizon up to $800. Is there something I have to do to get this balance took care of?

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6 months ago
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Gman1First activity
asked in Accounts & Services

Explain Magneta or whatever it is called

For 3 years I paid for JUMP!, which in the end gave me absolutely nothing for my money. It seems it only paid if something happened to my phone, but I was told at the end of my “lease” I could trade-up or “Jump” to a newer phone. The “Jump” cost more than a standard trade.Fast forward to now, in order to trade up, it seems I have to join the Magneta plan or basically pay full price. But here is the kicker, Magneta will cost me $20 more a month per line, and I can get the same phone from the manufacturer for slightly more than that. I understand T-Mobile “claims” I can trade more often, but I heard that lie before.When I went to a T-Mobile store, they couldn’t understand enough to explain either. Stating I got free Netflix (I already do, but don’t use it as I already had an account I wasn’t dropping as I am Grandfathered in). Then something about customer service. Going back to when I was with Metro, I have been with T-Mobile for almost 10 years and never needed customer service but twi

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6 months ago
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RBagleyFirst activity
asked in Accounts & Services

Conference Call Person Limit

Does T-Mobile have a limit on the number of callers allowed to be added to a call? I have a Samsung Note 20 5G and according to their specs., I can have up to 5 people on a call.However…Yesterday I was conferenced in on a call with 2 people. During our discussion we needed to add someone. When I went to add his call, the call to him connected but I was only offered the option of swapping the call to the other people. We finally had to disconnect someone so the more important party could be on the call.T-Mobile support said there was no such limitation but my confidence in her answer is limited because she had never heard the term “daisy chain”. I turn to the community experts. I’m on the One-Plus plan and can easily conference with 2 people but no more than that. Thanks in advance!

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6 months ago
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theOldNerdFirst activity
asked in Accounts & Services

Need help with new account billing

Please help to resolve billing issues that have been ongoing for 3 and a half month! We're seniors and are being overcharged $1,400.   Brief history: On October 9th I met with with the Palo Alto store manager, Adi, to discuss current new customer promotions.  She verified that we qualified for a senior rate of $90 with AutoPay that included 2 smart phones and a free basic phone for my 94 years old mother a free upgrade of our iPhone 10 and iPhone 11 to iPhone 13 with $750 applied towards each phone. Two weeks later after we have received the new phones, we were the told that because of the errors made by the sales manager during the sign up process we  have to send one of the new phones back.  We were assured that everything will be taken care of and that the promotion will still be honored. the 3rd line would have to be split and the credit of $180 to cover the first year cost would be applied to the account.  Which has not been done so far.  Only the 1st months was free, after which

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6 months ago
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JnutFirst activity
posted in Accounts & Services

Old Smart Watch

How do I remember a Samsung Gear watch from my account?

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6 months ago
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ShawZFirst activity
asked in Accounts & Services

Pending to paid

Wondering if anyone knows how long it takes to get paid for the switch and save.  I see that my account has been approved, but was wondering how long it will take from the approval to the virtual credit card?

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6 months ago
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LilrowFirst activity
posted in Accounts & Services

raise third party purchases amount

I want to raise my third party purchases amount from $80 to $150 

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6 months ago
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wiststarFirst activity
posted in Accounts & Services

can I make international calls?

With my current plan can i make an international call?

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6 months ago
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fragranceshopFirst activity
posted in Accounts & Services

Lethargic weekend survey ~ open string, late January 2022

In the event that you're in the way of this current end of the week's Nor'easter, you may (or may not) take solace from realizing there are just 50 additional long stretches of winter.Anything your neighborhood climate, we're continuing onward with our standard open string survey. Talk about anything you like - the scent you're wearing today, the last aroma that truly astonished you, whatever.Or then again, pose an inquiry about fragrance, then, at that point, check whether any other person has posed an inquiry that you can respond to…

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6 months ago
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Pinkpilot22First activity
asked in Accounts & Services

scammed

I’m not sure who to contact from here on I wanted to the Foley Alabama T-Mobile today just shopping around for iPhones the sales representative Courtney took my ID entered my information to the computer and said I qualified to get three iPhone 11‘s with no down payment all I would have to do is pay $10.24 a month per phone and to walk out of the store today I’d have to pay the taxes on the phone and the activation fee that’s it so we signed up for contract I got three lines I signed up for the magenta Max plan and they only had one of the iPhones in stock she told me that she would order them online and have them mailed to me so later that day after I leave the store and very signed the contract she calls and says if I wanted the other two iPhones I’ll have to pay $509 each for a deposit for each phone well I told her that’s not what we agreed upon and if you’re trying to do that you’ve had me sign a contract on false pretenses I would’ve never of gotten that contract and a plan for no

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6 months ago
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Isis Hernandez ValdesFirst activity
asked in Accounts & Services

These people are thieves!!!

On 11/2021 I walked in the T mobile store (17509 TX-249, Houston, TX 77064) I was offered a plan to get four lines and two free devices for $100 by an agent named Tam. 10 minutes later she comes back to us and say the promotion ended for those phones that were suppose to be free with the promotion, and now they would be $200 each one, to be paid in a period of 24 months. Our bill would go up to $120 a month, which we still found worth it. We closed the deal. A month later I received my first bill for $166. When called to customer service, they explained that the promotion in my plan was a buy one device full price ($699) and get one free, which it was NOT what I signed for. I had to go back to the store (an HOUR drive from my place) to be told that's yes, after we signed up for the original deal, the promotion expired and the new promotion was added to my plan as a buy one get one free instead. what!? Why?? Tam, at the store, said there was nothing they can do because the original prom

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6 months ago
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Annoyed ready for service chanFirst activity
asked in Accounts & Services

ready to switch elsewhere that can answer questions and not lie to het me off the phone

Why is it that not even supervisors can’t tell me why an iPad hasn’t been sent ? I have talked to 4 so called experts that say it’s sent out but still on the shelf waiting. For some reason they can’t even place a simple call to the warehouse to see what is going on. 

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6 months ago
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