Accounts & Services

Ask about your plan, added features or offers

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  • 20,325 Replies

6028 Discussions

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zeromobbinFirst activity
asked in Accounts & Services

Question Help Anyone

Anyone knows if unlimited everything for a single line is still 60$ a month ?

1
snn555
Pillar
3 years ago
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mindmeldFirst activity
asked in Accounts & Services

Voicemail Default

Anyone know how to change the voicemail greeting back to the standard default that just announces the number?

5
M
3 years ago
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magenta7589714First activity
asked in Accounts & Services

need help

hi please i need help.  i need to  unlock my iphone   to use other  sim

1
snn555
Pillar
3 years ago
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blankyyyFirst activity
asked in Accounts & Services

Moving to Guam for 2 years from USA

Hello,I'm wondering how I can handle my phone/plan during the time I'll be spending in Guam. (Married to Navy sailor, he has orders there for 2 years). I think I would prefer to suspend my line for those 2 years and reactivate it when I return to the states. Is that possible? I'm having difficulty finding an answer to that.More specifically, is it possible to do so but keep/restore my original phone number upon return to the states? I'd be using a local Guam phone company during the 2 years I'd be living there in this scenario.Another option seems to be that I could keep my plan for free data and texting and .25c / min voice. Does anyone have experience with doing this, is it worth it? Even with the $55/mo? I've heard that with Guam companies you can get a plan for $20/mo so I would prefer that route over keeping my plan.Let me know if I need to be more clear, thank you in advance for your time and help!

2
skymorena
3 years ago
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xyplexFirst activity
asked in Accounts & Services

flip phone

My current flip phone LG GS170 has a broken hinge. Can I get a free replacement phone from Tmobile and keep the same phone number?

2
tmo_amanda
Employee
3 years ago
J
jamier1317First activity
asked in Accounts & Services

Apple On Us Promotion - Problems

I signed up for the Apple on Us promotion and ordered a new iPhone XR. The promotion indicates there is $0 down payment. The sales rep told me she had to charge me a $157.10 down payment which would be refunded when my trade-in device arrived at T-Mobile. Suprise! T-Mobile is trying to get away with crediting me $59.  Sorry - that is not what you promised me.Has anyone else had this experience.I am extremely dissatisfied.Customer service referred me to T-Mobile's legal department. I wrote them a 3 page letter today. I hope to see a reasonable response from T-Mobile soon.

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tmo_lauren
Employee
3 years ago
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magenta3952437First activity
asked in Accounts & Services

Not received refund for Tmobile iPhone X after returning

I have not received a refund back from tmobile for the phone that I have returned on Nov 15th 2017, I called Tmobile many times and I see there is a big gap between sales and services, no one has an idea of how much I paid what is the refund I am expecting and whats going on. My recommendation is never to purchase a phone from Tmobile it's just from experience. Does anyone know or can help on how to get my refund back.

25
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3 years ago
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magenta34865First activity
asked in Accounts & Services

Add additional lines to prepaid Pay As You Go plan?

Hi,   I currently have an account with 1 active line on the prepaid Pay As You Go plan.Is it possible to add more lines all using (PAYG) plan on the same account?.I want the additional lines to use the existing balance that I already have on my account.

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3 years ago
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magenta2546674First activity
asked in Accounts & Services

Devices: My account has two devices, 1. galaxy s8 and 2. A30 TABLET 8 INCH. NO A30 HAS BEEN GIVEN TO ME. WHERE DO I GET IT?

My account xxx-xxx-xxxx indicates that I have an A30 Tablet 8-Inch.   I were do I get this device from? Who has it?  My wife tells me that the reason that I do not have the internet on my Galaxy S8 is because I am suppose, according to my account, to have an A3 Tablet 8-inch that gives me internet service.  Where to I get it?Message was edited by: tmo_amanda to remove personal information

2
tmo_mike_c
Community Manager
3 years ago
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icustomprFirst activity
asked in Accounts & Services

Lost Add a Line Get a Line Promotion

I went ahead and added 2 lines during the promotional period of this promotion ( Add a Voice Line Get a Voice Line  ) and I got my first credit on my October bill, then fast forwarding to December I lost it for some reason with no changes that had been done to the account. Its weird I know. I contacted Customer support on December and credited manually and said they were going to fix it. Now for my new bill that posted 1/25/19 its still not showing up. I called again to speak with the same guy (David) and at first he didn't know what I was talking about and after 1 hour on the phone trying to show him the promotion that I was talking about he said that "in his system it shows that I cancelled a line on 8/23/18" when the line he was talking about was cancelled 3/3/18. Team Magenta help me out figure this out. 

2
snn555
Pillar
3 years ago
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guillaumebonnetFirst activity
asked in Accounts & Services

Options on ESIM plans

Hello, along with an ESIM plan you get with the app (like the Simply Prepaid or TMobile One Prepaid, can you get options like stateside international calling?Thank you,

2
G
3 years ago
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magenta7521351First activity
asked in Accounts & Services

Denied-Phone Claim with NO reason

I filed a claim on 1/21/2018 for the lost of my phone, and my claim was denied without any explanation. I was told I have to write to the corporate office to get an explanation. I also did that, but I never got a phone call or email about my claim. It is ridiculous to see with the latest technologies in place we need depend on mail box but not email or phone call.

7
tmo_mike_c
Community Manager
3 years ago
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bby2018Learner
asked in Accounts & Services

Saved voicemail not listed on online account web page

Since mid October I am having problems with my online voicemail feature. Despite the fact that several voicemails are saved and can be retrieved by my phone, online account page does not show any. I was using this feature to track down and report spammers/scammers since their phone numbers are shown in each saved message. I reported this problem to T-Mobile support on October 18 and got assigned a ticket number #17911249. Up to date I did not get any response. Today I spent 35 minutes waiting in T-Mobile messaging and again did not get anybody to answer. It seems to me that either T-Mobile support considers this problem insignificant or they do not have a clue what is causing it. Reports from the similar posts in September-October suggest that re-activating voicemail could help, but I was not offered this option. Is anybody having this problem currently?

14
T
3 years ago
snn555
Pillar
snn555Pillar
asked in Accounts & Services

Two lines with differentiating features and add-ons

I am on a two line ONE Plus promo plan.My line seems to have different options for add-ons than the second line. For instance I have scam ID but not spam block as a feature available to select as well as international call text data roaming block.The other line has spam block but not scam ID and does not have the option to block international roaming.Any idea what might be happening here or is this just another one of those flukes within the T-Mobile app such as everything else that's been going on with the app lately?I should also mention that I have checked the full version of mytmobile.com and see the exact same options, so that is not a work around.

1
snn555
Pillar
3 years ago
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smithw14878First activity
asked in Accounts & Services

$390 refund taking 36 days and counting

Returned a phone within the 14 day period was told at the store it would take a week. After two weeks talked to someone online said it would be an additional week. After waiting again nothing 36 days now and they won't even say when we can expect the refund. If i held onto 390 dollars for 36 days i would either be paying high interest rates or be in jail but luckily t mobile can essentially steal my money and face no consequences must be nice. Also been told that they are waiting to give a refund till the phone reaches the warehouse how is that my problem the store processed the return why did it not go out then.

2
tmo_lauren
Employee
3 years ago
R
rinsfHelper Level 1
asked in Accounts & Services

Tmobile App Does Not Work on My Pixel 2 - Any Fix?

When I start up the Tmobile app on my Pixel 2 I get a screen that says "Sorry, something is not quite right here."I have had this problem for some time, but right now I am on Android 9 (Pie) with the October 5, 2018 security patch, and version 7.3.1.6 of the app.I have tried uninstall/reinstall.  Also, based on what I saw on some other thread, I enable all permissions for the app.Is this a known problem?  Is there a fix?

14
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3 years ago
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magenta7506309First activity
asked in Accounts & Services

tarif plan for abroad

Hello what tarif plan I can use for have opportunity to recieve text message from USA when I am abroad - in Russia

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tmo_chris
Employee
3 years ago
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magenta7521099First activity
asked in Accounts & Services

Unlock Iphone6s

Hello! I am from Russia, for more than two years I used my iPhone 6s. A few days ago I did a reset, and the phone was locked. Help me unlock it please. IMEI 35 857207 974922 8. My email is ***********@gmail.com

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gramps28
Pillar
3 years ago
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magenta7511159First activity
asked in Accounts & Services

oscar

how can I see my statment ?

2
gramps28
Pillar
3 years ago
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magenta7510872First activity
asked in Accounts & Services

Answer asap

Can I finance a phone if I’m on a no credit account with out a sim?

2
snn555
Pillar
3 years ago
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magenta7500533First activity
asked in Accounts & Services

How do I delete my T-Mobile Account?

How do I delete my account online without making a call?

1
snn555
Pillar
3 years ago
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sphunt22First activity
asked in Accounts & Services

how to change credit card?

How do I change my credit card for billing?

2
P
3 years ago
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schenkFirst activity
asked in Accounts & Services

Is there a student discount?

I am a college student wondering if there is A student discount

1
gramps28
Pillar
3 years ago
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ricardo7495687First activity
asked in Accounts & Services

which software to download to flash my zte z970

which software to download to flash my zte z970

1
snn555
Pillar
3 years ago
T
tylerhink27First activity
asked in Accounts & Services

Get out of the Red Availability

I'm currently with Verizon and want to switch to T-Mobile.  I have an S9+ and went to a few T-Mobile stores to ask about if the Get Out of the Red promo applies to my phone.  At these stores, 3 employees (including a store manager) informed be that the S9+ was eligible for the promo, and 1 employee told me it wasn't.  I've been to so many because I'm trying to get a straight answer since the online site does not list the S9+ as eligible currently.  So which is it?  I really want to switch, but if the S9+ is not eligible I won't.  It also seems to reflect poorly on staff training if I had 3 different T-Mobile employees give me incorrect information regaurding a promo.

3
C
3 years ago
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